Call Center Representative Jobs in Richardson, TX
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Dallas, TX (12 miles from Richardson, TX)
- 7 days ago
- Dallas, TX (12 miles from Richardson, TX)
- 7 days ago
LOCATION: Dallas, TX JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus APPLICATION DETAILS: No Resume Required, Entry-Level POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO)...
Contact Center Representative Dallas, TX
- Dallas, TX (12 miles from Richardson, TX)
- 7 days ago
- Dallas, TX (12 miles from Richardson, TX)
- 7 days ago
LOCATION: Dallas, TX JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus APPLICATION DETAILS: No Resume Required, On-site Interview POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO)...
- Dallas, TX (12 miles from Richardson, TX)
- 7 days ago
- Dallas, TX (12 miles from Richardson, TX)
- 7 days ago
LOCATION: Dallas, TX JOB TYPE: Part-Time PAY TYPES: Hourly + Bonus APPLICATION DETAILS: No Resume Required, Entry-Level POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO)...
Call Center Representative (Flexible Schedule)
- Dallas, TX (12 miles from Richardson, TX)
- 7 days ago
- Dallas, TX (12 miles from Richardson, TX)
- 7 days ago
Were expanding our team and looking for motivated Call Center Representatives to join us!...
Call Center Representative (Blended)
- Dallas, TX (12 miles from Richardson, TX)
- 7 days ago
- Dallas, TX (12 miles from Richardson, TX)
- 7 days ago
Were seeking enthusiastic Call Center Representatives to support a range of inbound and outbound customer service and sales initiatives....
Contact Center Representative I (Entry-Level)
- Dallas, TX (12 miles from Richardson, TX)
- 7 days ago
- Dallas, TX (12 miles from Richardson, TX)
- 7 days ago
Were hiring entry-level Call Center Representatives to support a variety of inbound and outbound customer service and sales campaigns for a diverse range of clients....
- Dallas, TX (12 miles from Richardson, TX)
- 7 days ago
- Dallas, TX (12 miles from Richardson, TX)
- 7 days ago
LOCATION: Dallas, TX JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus APPLICATION DETAILS: No Resume Required, Entry-Level POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO)...
Call Center Representative (Full-Time) Dallas, TX
- Dallas, TX (12 miles from Richardson, TX)
- 7 days ago
- Dallas, TX (12 miles from Richardson, TX)
- 7 days ago
We are looking for call center representatives in the Dallas, TX area to support inbound and outbound customer service and sales projects for a wide variety of clients....
Call Center Representative (Full-Time & Part-Time)
- Dallas, TX (12 miles from Richardson, TX)
- 7 days ago
- Dallas, TX (12 miles from Richardson, TX)
- 7 days ago
Were looking for dependable and customer-focused Call Center Representatives to support a variety of inbound and outbound service and sales projects for a diverse client base....
- Dallas, TX (12 miles from Richardson, TX)
- 7 days ago
- Dallas, TX (12 miles from Richardson, TX)
- 7 days ago
POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO) company specializing in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Blended Contact Center Agent (Inbound & Outbound)
- Dallas, TX (12 miles from Richardson, TX)
- 30+ days ago
- Dallas, TX (12 miles from Richardson, TX)
- 30+ days ago
LOCATION: Dallas, TX JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus BENEFITS & PERKS: LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement,...
Blended Call Center Representative (Inbound & Outbound)
- Dallas, TX (12 miles from Richardson, TX)
- 30+ days ago
- Dallas, TX (12 miles from Richardson, TX)
- 30+ days ago
LOCATION: Dallas, TX JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus APPLICATION DETAILS: No Resume Required, On-site Interview POSITION OVERVIEW: We are looking for call center representatives to support...
- Dallas, TX (12 miles from Richardson, TX)
- 45+ days ago
- Dallas, TX (12 miles from Richardson, TX)
- 45+ days ago
Prior call center experience is not required; candidates experienced in customer service industries, such as servers, bartenders, and retail associates, are encouraged to apply!...
- Dallas, TX (12 miles from Richardson, TX)
- 90+ days ago
- Dallas, TX (12 miles from Richardson, TX)
- 90+ days ago
We are looking for call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients....
Customer Sales Support Specialist (call center)
- Plano, TX (6 miles from Richardson, TX)
- 1 day ago
- Plano, TX (6 miles from Richardson, TX)
- 1 day ago
Are you a goal-oriented individual? Are you looking to start your career at an industry-leading consumer finance organization with an award-winning service team that has ample opportunity for...
Demographic Data for Richardson, TX
Moving to Richardson, TX? Find some basic demographic data about Richardson, TX below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Richardson, TX
Highest Education Level
Call Center Representatives in Richardson, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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