Customer Service Manager Jobs in Irving, TX
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Dallas, TX (8 miles from Irving, TX)
- 10 hours ago
- Dallas, TX (8 miles from Irving, TX)
- 10 hours ago
Store - DFW-DALLAS/GREENVILLE, TXDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Store - MACON, GADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery...
Part time Customer Experience Manager. Nights and weekend-1
- Irving, TX
- 1 day ago
- Irving, TX
- 1 day ago
Store - TOLEDO-HOLLAND, OHDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
IT Excellence and Customer Service Lead
- Dallas, TX (8 miles from Irving, TX)
- 2 days ago
- Dallas, TX (8 miles from Irving, TX)
- 2 days ago
At Dallas Capital Bank, we are proud to bring a world-class banking experience that combines new technology with unceasing service to the Dallas metroplex, and the people who make it strong. We...
PT Customer Experience Manager (Closing Shift and Weekends)
- Irving, TX
- 2 days ago
- Irving, TX
- 2 days ago
Store - HUNTSVILLE-EAST, ALDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Fort Worth, TX (22 miles from Irving, TX)
- 2 days ago
- Fort Worth, TX (22 miles from Irving, TX)
- 2 days ago
Customer Service Manager Richemont | Fort Worth, TX Reports to: Administrator Director Role Overview The Customer Service Manager is responsible for overseeing the logistics of repairs within the designated...
Customer Success Manager - Travel, Transportation and Hospitality
- Dallas, TX (8 miles from Irving, TX)
- 2 days ago
- Dallas, TX (8 miles from Irving, TX)
- 2 days ago
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About...
Customer Service Administrator ORD
- Dallas, TX (8 miles from Irving, TX)
- 2 days ago
- Dallas, TX (8 miles from Irving, TX)
- 2 days ago
CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over...
- Plano, TX (20 miles from Irving, TX)
- 3 days ago
- Plano, TX (20 miles from Irving, TX)
- 3 days ago
Company Description Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a...
- Dallas, TX (8 miles from Irving, TX)
- 3 days ago
- Dallas, TX (8 miles from Irving, TX)
- 3 days ago
About the Role As a Client Success Manager (CSM), you will play a key role in retaining and growing our district partnerships by blending strategic relationship management with operational...
Store - ELIZABETHTOWN, KYDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Retail - PT Customer Service Manager (Nights and Weekends)
- Irving, TX
- 3 days ago
- Irving, TX
- 3 days ago
Store - KNOX-TURKEY CREEK, TNDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
- Richardson, TX (16 miles from Irving, TX)
- 3 days ago
- Richardson, TX (16 miles from Irving, TX)
- 3 days ago
At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding,...
Customer Service Manager, Airport Workforce Management
- DFW Airport, TX (7 miles from Irving, TX)
- 3 days ago
- DFW Airport, TX (7 miles from Irving, TX)
- 3 days ago
Why you'll love this job American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company....
Customer Service Manager, Baggage Operations
- DFW Airport, TX (7 miles from Irving, TX)
- 3 days ago
- DFW Airport, TX (7 miles from Irving, TX)
- 3 days ago
Why you'll love this job American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company....
Demographic Data for Irving, TX
Moving to Irving, TX? Find some basic demographic data about Irving, TX below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Irving, TX
Highest Education Level
Customer Service Managers in Irving, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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