Customer Service Manager Jobs in Houston, TX
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Client Service Manager Trainee - Achieve July 2025
- Houston, TX
- 60+ days ago
- Houston, TX
- 60+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Looking for intelligent open minded people ready to work and grow. Experience BIG PLUS but not required. Just be ready to learn and friendly 401k medical / dental / vision come join a great team!!
Full-Time Customer Service Supervisor
- Cypress, TX (24 miles from Houston, TX)
- 1 day ago
- Cypress, TX (24 miles from Houston, TX)
- 1 day ago
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
Customer Service Supervisor - Texas Medical Center Houston, Texas
- Houston, TX
- 2 days ago
- Houston, TX
- 2 days ago
Customer Service Supervisor - Texas Medical Center Houston, Texas Address Houston, TX Compensation $16.00/hour Job Description Want to hear something crazy? Cars only spend 5% of their time...
Retail Customer Service Supervisor
- Humble, TX (17 miles from Houston, TX)
- 2 days ago
- Humble, TX (17 miles from Houston, TX)
- 2 days ago
PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we're more than just a company obsessed...
Description Position Summary: Provides administrative support for Silver Eagle teams; maintains customer accounts; performs related duties as assigned. Silver Eagle Houston distributes a broad...
Customer Experience Manager - Victoria's Secret - Pearland Town Center - Pearland, TX
- Pearland, TX (15 miles from Houston, TX)
- 3 days ago
- Pearland, TX (15 miles from Houston, TX)
- 3 days ago
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values...
Remote WorkTitle: Customer Success Manager Join The Houston Chronicle, to help deliver impactful media campaigns for our customers, leveraging our rich history, extensive audience reach, best-in-class...
Make money! Make a Difference! We offer a base salary and a consistent schedule that enables you to have an excellent work-life balance. We also provide an extensive training program on all our...
Customer Experience Manager - Victoria's Secret - Houston Premium Outlet - Cypress, TX
- Cypress, TX (24 miles from Houston, TX)
- 7 days ago
- Cypress, TX (24 miles from Houston, TX)
- 7 days ago
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....
- Friendswood, TX (19 miles from Houston, TX)
- 8 days ago
- Friendswood, TX (19 miles from Houston, TX)
- 8 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Overview Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read...
Join the Leader in Complex Rehabilitation Technology - Become a Customer Care Coordinator at Numotion! At Numotion, we are proud to be the nation's leading provider of Complex Rehabilitation...
Demographic Data for Houston, TX
Moving to Houston, TX? Find some basic demographic data about Houston, TX below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Houston, TX
Highest Education Level
Customer Service Managers in Houston, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Call Center Management
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
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