Customer Service Manager Jobs in Houston, TX
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Experience Manager - PT
- Michaels Stores, Inc.
- Cypress, TX (24 miles from Houston, TX)
- 2 days ago
- Cypress, TX (24 miles from Houston, TX)
- 2 days ago
Store - HSTN-CYPRESS, TX Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person Part TimeAt NAVEX, we're transforming the world-making it safer, more ethical, and ensuring every voice is heard. That's real impact. Our high-performance culture is driven by our values. We move with...
In PersonAt NAVEX, we're transforming the world-making it safer, more ethical, and ensuring every voice is heard. That's real impact. Our high-performance culture is driven by our values. We move with...
In PersonSenior Customer Experience Manager, Enterprise
- NAVEX Global
- Houston, TX
- 4 days ago
- Houston, TX
- 4 days ago
At NAVEX, we're transforming the world-making it safer, more ethical, and ensuring every voice is heard. That's real impact. Our high-performance culture is driven by our values. We move with...
In PersonThe Senior Customer Success Manager is responsible for leading Customer Success execution for a defined customer portfolio or segment, ensuring consistent delivery of customer value, retention,...
In PersonPurpose of the Job: This position is responsible for delivering great intentional customer experiences. Key responsibilities include ensuring orders or RFQs are received, documented and assigned...
HybridWhat You'll Do: The Customer Relations Manager works closely with our home buyers on all customer service and warranty issues, ensuring a positive homebuying experience. Your Key Responsibilities...
In PersonCompany Description We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained...
In Person- Dunavant Enterprises, Inc.
- Pasadena, TX (10 miles from Houston, TX)
- 13 days ago
- Pasadena, TX (10 miles from Houston, TX)
- 13 days ago
Service Manager & Operations ManagerTerminal Location: 10629 Red Bluff Rd., Ste 100, Pasadena, TX 77507Office Hours: 8am to 5pm with after-hours and weekend engagement, as requiredHR FLSA Status: ExemptWages...
In Person- Huyett
- South Houston, TX (10 miles from Houston, TX)
- 14 days ago
- South Houston, TX (10 miles from Houston, TX)
- 14 days ago
QualificationsIdeal Qualifications: 5+ years in sales or customer service management experience; preferably in a manufacturing or distribution environment. 5+ years of experience with managing work...
In PersonWhy Join Our Team? At Vallen, we embrace what makes us unique. We thrive on the diversity of our associates and the different ways each of us contributes to Vallen's success. We pride ourselves on...
In PersonCustomer Experience Manager - FT
- Michaels Stores
- Cypress, TX (24 miles from Houston, TX)
- 15 days ago
- Cypress, TX (24 miles from Houston, TX)
- 15 days ago
Store - HSTN-CYPRESS, TX Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In PersonFull Time Customer Experience Manager
- Michaels Stores
- Katy, TX (22 miles from Houston, TX)
- 15 days ago
- Katy, TX (22 miles from Houston, TX)
- 15 days ago
Store - HSTN-KATY/NORTH, TX Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
In Person Full Time- Michaels Stores
- Spring, TX (21 miles from Houston, TX)
- 15 days ago
- Spring, TX (21 miles from Houston, TX)
- 15 days ago
Store - HSTN-SPRING, TX Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In PersonPart time Customer Experience Manager
- Michaels Stores
- Humble, TX (17 miles from Houston, TX)
- 15 days ago
- Humble, TX (17 miles from Houston, TX)
- 15 days ago
Store - HSTN-ATASCOCITA, TX Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
In Person Part TimeDemographic Data for Houston, TX
Moving to Houston, TX? Find some basic demographic data about Houston, TX below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Houston, TX
Highest Education Level
Customer Service Managers in Houston, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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