Customer Service Manager Jobs in Houston, TX
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. The Client Service...
Client Service Manager Trainee - Achieve July 2025
- Houston, TX
- 11 hours ago
- Houston, TX
- 11 hours ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
JOB DESCRIPTION: We are seeking an experienced Customer Service Manager to lead our customer service team and ensure outstanding customer satisfaction....
- Webster, TX (20 miles from Houston, TX)
- 1 day ago
- Webster, TX (20 miles from Houston, TX)
- 1 day ago
KULR Technology Group is a publicly traded company (NYSE: KULR) with a vibrant startup dynamic headquarters in Webster, Texas. Our mission is to develop energy management platforms to accelerate...
Customer Service Manager (Coffee Services) - Katy, TX
- Katy, TX (22 miles from Houston, TX)
- 1 day ago
- Katy, TX (22 miles from Houston, TX)
- 1 day ago
Other Forms of Compensation: Yearly Bonus Opportuntity Growth. Opportunity. Excellence. Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading...
Customer Service Manager (Micro Markets) - Katy, TX
- Katy, TX (22 miles from Houston, TX)
- 1 day ago
- Katy, TX (22 miles from Houston, TX)
- 1 day ago
Other Forms of Compensation: Yearly Bonus Opportunity Growth. Opportunity. Excellence. Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading...
YOUR ROLE AND RESPONSIBILITIES Customer Interaction- Fields internal and external customer phone calls and manages the phone rollover system. Provides oversight of the number and quality of orders...
and Casualty License....
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Customer Service Lead - Part-Time
- Missouri City, TX (19 miles from Houston, TX)
- 3 days ago
- Missouri City, TX (19 miles from Houston, TX)
- 3 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
- Deer Park, TX (15 miles from Houston, TX)
- 3 days ago
- Deer Park, TX (15 miles from Houston, TX)
- 3 days ago
Improve the world and start as a Customer Service Manager at Vopak. What will you do as a Customer Service Manager?...
Company Description KIPP Texas Public Schools is a network of 59 public charter, open-enrollment, pre-k-12 schools educating nearly 34,000 students across Austin, Dallas-Ft. Worth, Houston, and...
Overview Why You’ll Love Being a Client Service Manager at AccentCare Do you enjoy providing outstanding patient care? Bring your organizational skills and knowledge of at-home care and join the...
Customer Success Manager manages the assigned customer contracts in a way that combines the customers' goals with the business' goals to form a cohesive, data-led, and customer-informed process....
Passionate Customer Service Professional Needed. Must Love Pets. Banfield Pet Hospital - Eldridge Job Description Client Service Coordinator needed for Banfield Pet Hospital in Eldridge! SUMMARY...
Demographic Data for Houston, TX
Moving to Houston, TX? Find some basic demographic data about Houston, TX below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Houston, TX
Highest Education Level
Customer Service Managers in Houston, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
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