Customer Service Manager Jobs in Fort Worth, TX
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
PT Customer Experience Manager - Nights & Weekends
- Irving, TX (22 miles from Fort Worth, TX)
- 1 day ago
- Irving, TX (22 miles from Fort Worth, TX)
- 1 day ago
Store - MSP-RICHFIELD/WEST 66th, MNDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
Part-time Nights and Weekends Customer Experience Manager
- Irving, TX (22 miles from Fort Worth, TX)
- 2 days ago
- Irving, TX (22 miles from Fort Worth, TX)
- 2 days ago
Store - PENSACOLA, FLDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
Customer Experience Manager Part time 20-25hrs/wk with Open availability
- Irving, TX (22 miles from Fort Worth, TX)
- 5 days ago
- Irving, TX (22 miles from Fort Worth, TX)
- 5 days ago
Store - TEMPLE, TXDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery...
Customer Service Manager, Airport Customer Care
- DFW Airport, TX (20 miles from Fort Worth, TX)
- 5 days ago
- DFW Airport, TX (20 miles from Fort Worth, TX)
- 5 days ago
Why you'll love this job American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company....
Retail Manager - Customer Experience Manager (Full Time)
- Irving, TX (22 miles from Fort Worth, TX)
- 6 days ago
- Irving, TX (22 miles from Fort Worth, TX)
- 6 days ago
Store - AUS-MUELLER,TX Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Irving, TX (22 miles from Fort Worth, TX)
- 6 days ago
- Irving, TX (22 miles from Fort Worth, TX)
- 6 days ago
Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater...
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Retail - FT Customer Service Manager
- Irving, TX (22 miles from Fort Worth, TX)
- 7 days ago
- Irving, TX (22 miles from Fort Worth, TX)
- 7 days ago
Store - Knoxville, TNDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Part Time Customer Experience Manager (Must be Available Midday, Nights and Weekends)
- Irving, TX (22 miles from Fort Worth, TX)
- 7 days ago
- Irving, TX (22 miles from Fort Worth, TX)
- 7 days ago
Store - Laveen, AZDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery...
- Irving, TX (22 miles from Fort Worth, TX)
- 7 days ago
- Irving, TX (22 miles from Fort Worth, TX)
- 7 days ago
Overview Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read...
Part-Time Customer Experience Manager (prominently nights/weekends)-2
- Irving, TX (22 miles from Fort Worth, TX)
- 8 days ago
- Irving, TX (22 miles from Fort Worth, TX)
- 8 days ago
Store - BOONE, NCDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery...
Country USA State Texas City Fort Worth Descriptions & requirements About the role: As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert...
Air Logistics Customer Care Supervisor
- Flower Mound, TX (23 miles from Fort Worth, TX)
- 8 days ago
- Flower Mound, TX (23 miles from Fort Worth, TX)
- 8 days ago
It's more than a job When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But...
- Westlake, TX (20 miles from Fort Worth, TX)
- 8 days ago
- Westlake, TX (20 miles from Fort Worth, TX)
- 8 days ago
Service Manager, you will be responsible for leading the customer service department and ensuring proper care is taken at every moment throughout the customer experience....
Demographic Data for Fort Worth, TX
Moving to Fort Worth, TX? Find some basic demographic data about Fort Worth, TX below.
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Fort Worth, TX
Highest Education Level
Customer Service Managers in Fort Worth, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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