Customer Service Manager Jobs in Fort Worth, TX
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Experience Manager PT-2
- Irving, TX (22 miles from Fort Worth, TX)
- 11 hours ago
- Irving, TX (22 miles from Fort Worth, TX)
- 11 hours ago
Store - MACON, GADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery...
Part time Customer Experience Manager. Nights and weekend-1
- Irving, TX (22 miles from Fort Worth, TX)
- 1 day ago
- Irving, TX (22 miles from Fort Worth, TX)
- 1 day ago
Store - TOLEDO-HOLLAND, OHDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
PT Customer Experience Manager (Closing Shift and Weekends)
- Irving, TX (22 miles from Fort Worth, TX)
- 2 days ago
- Irving, TX (22 miles from Fort Worth, TX)
- 2 days ago
Store - HUNTSVILLE-EAST, ALDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Customer Service Manager Richemont | Fort Worth, TX Reports to: Administrator Director Role Overview The Customer Service Manager is responsible for overseeing the logistics of repairs within the designated...
Customer Experience Manager PT
- Irving, TX (22 miles from Fort Worth, TX)
- 3 days ago
- Irving, TX (22 miles from Fort Worth, TX)
- 3 days ago
Store - ELIZABETHTOWN, KYDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Retail - PT Customer Service Manager (Nights and Weekends)
- Irving, TX (22 miles from Fort Worth, TX)
- 3 days ago
- Irving, TX (22 miles from Fort Worth, TX)
- 3 days ago
Store - KNOX-TURKEY CREEK, TNDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Customer Service Manager, Airport Workforce Management
- DFW Airport, TX (20 miles from Fort Worth, TX)
- 3 days ago
- DFW Airport, TX (20 miles from Fort Worth, TX)
- 3 days ago
Why you'll love this job American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company....
Customer Service Manager, Baggage Operations
- DFW Airport, TX (20 miles from Fort Worth, TX)
- 3 days ago
- DFW Airport, TX (20 miles from Fort Worth, TX)
- 3 days ago
Why you'll love this job American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company....
Retail Customer Service Supervisor
- Hurst, TX (10 miles from Fort Worth, TX)
- 4 days ago
- Hurst, TX (10 miles from Fort Worth, TX)
- 4 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Customer Experience Manager, Evenings/Weekends D319/8369
- Irving, TX (22 miles from Fort Worth, TX)
- 4 days ago
- Irving, TX (22 miles from Fort Worth, TX)
- 4 days ago
Store - Wilmington, DEDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Customer Experience Manager - PT Nights and Weekends
- Irving, TX (22 miles from Fort Worth, TX)
- 5 days ago
- Irving, TX (22 miles from Fort Worth, TX)
- 5 days ago
Store - ATL-DUNWOODY/PERIMETER, GA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
Part Time Retail Customer Service Manager
- Irving, TX (22 miles from Fort Worth, TX)
- 5 days ago
- Irving, TX (22 miles from Fort Worth, TX)
- 5 days ago
Store - Florence, SCDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Grand Prairie, TX (19 miles from Fort Worth, TX)
- 5 days ago
- Grand Prairie, TX (19 miles from Fort Worth, TX)
- 5 days ago
Customer Service Professional (Grand Prairie) C&B Electric image 1 of 1 225 W Gilbert Circle compensation: Great Compensation based on experience & skill set employment type: experience level:...
Client Success Manager (GBS Finance)
- Irving, TX (22 miles from Fort Worth, TX)
- 6 days ago
- Irving, TX (22 miles from Fort Worth, TX)
- 6 days ago
Client Success Manager (GBS Finance) Gartner 62,000 USD - 90,000 USD parental leave, paid time off, 401(k) United States, Texas, Irving 6011 Connection Drive (Show on map) Jun 24, 2025 About the...
- Irving, TX (22 miles from Fort Worth, TX)
- 7 days ago
- Irving, TX (22 miles from Fort Worth, TX)
- 7 days ago
Why Join Our Team?At our company, our Customer Service Coordinators (CSC) are more than just service providers; they are central resources for customer support. As a CSC, you will manage the...
Demographic Data for Fort Worth, TX
Moving to Fort Worth, TX? Find some basic demographic data about Fort Worth, TX below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Fort Worth, TX
Highest Education Level
Customer Service Managers in Fort Worth, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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