Customer Service Manager Jobs in Fort Worth, TX
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more...
Benefits: Medical We offer a number of plans for a variety of health care services and supplies, including preventative care, inpatient and outpatient services and prescription drugs. Vision The...
Client Success Manager (Spanish Speaking)
- Irving, TX (22 miles from Fort Worth, TX)
- 1 day ago
- Irving, TX (22 miles from Fort Worth, TX)
- 1 day ago
What you will do: Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions across various business functions ensuring they...
Retail Department Manager-Customer Experience Manager (Part Time)
- Irving, TX (22 miles from Fort Worth, TX)
- 2 days ago
- Irving, TX (22 miles from Fort Worth, TX)
- 2 days ago
Store - ATL-ROSWELL, GADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
YOUR ROLE AND RESPONSIBILITIES Customer Interaction- Fields internal and external customer phone calls and manages the phone rollover system. Provides oversight of the number and quality of orders...
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Customer Service Manager, Control Center
- DFW Airport, TX (20 miles from Fort Worth, TX)
- 3 days ago
- DFW Airport, TX (20 miles from Fort Worth, TX)
- 3 days ago
Location: DFW Intl Apt (DFW-TRML) Additional Locations: None Requisition ID: 78776 Job Description Intro Are you ready to explore a world of possibilities, both at work and during your time off?...
Part Time Customer Experience Manager-Replen Assist
- Burleson, TX (13 miles from Fort Worth, TX)
- 4 days ago
- Burleson, TX (13 miles from Fort Worth, TX)
- 4 days ago
Store - DFW-BURLESON, TXDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Grapevine, TX (20 miles from Fort Worth, TX)
- 7 days ago
- Grapevine, TX (20 miles from Fort Worth, TX)
- 7 days ago
Job Description We are looking for a CSR to join our team at Family Pet Clinic of Grapevine. We have a family atmospehere and strive to provide great care and client service. Looking for somone...
- Grapevine, TX (20 miles from Fort Worth, TX)
- 7 days ago
- Grapevine, TX (20 miles from Fort Worth, TX)
- 7 days ago
We are looking for a CSR to join our team at Family Pet Clinic of Grapevine. We have a family atmospehere and strive to provide great care and client service. Looking for somone proficient in Avimark.
Director/Senior, Client Service Manager
- Westlake, TX (20 miles from Fort Worth, TX)
- 8 days ago
- Westlake, TX (20 miles from Fort Worth, TX)
- 8 days ago
The RoleYou will be the primary Fidelity client service contact for Defined Contribution and emerging Workplace products for some of Fidelity's largest institutional clients. As the main contact,...
Customer Experience Manager PT
- Irving, TX (22 miles from Fort Worth, TX)
- 8 days ago
- Irving, TX (22 miles from Fort Worth, TX)
- 8 days ago
Store - HSTN-PASADENA, TXDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Airline Customer Service Supervisor in DFW Airport
- DFW, TX (20 miles from Fort Worth, TX)
- 11 days ago
- DFW, TX (20 miles from Fort Worth, TX)
- 11 days ago
Airline Customer Service Supervisor in DFW Airport Tracking Code DFW SUP APRIL 2025 Job Description Hallmark Aviation Services is seeking a Supervisor for an International Airline in Dallas Fort...
Retail Customer Service Supervisor
- Lewisville, TX (23 miles from Fort Worth, TX)
- 12 days ago
- Lewisville, TX (23 miles from Fort Worth, TX)
- 12 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Retail part Time Customer service manager
- Irving, TX (22 miles from Fort Worth, TX)
- 12 days ago
- Irving, TX (22 miles from Fort Worth, TX)
- 12 days ago
Store - Florence, SCDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Demographic Data for Fort Worth, TX
Moving to Fort Worth, TX? Find some basic demographic data about Fort Worth, TX below.
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Salary for Customer Service Manager Jobs in Fort Worth, TX
Highest Education Level
Customer Service Managers in Fort Worth, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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