Customer Service Manager Jobs in Fort Worth, TX
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Fidelity Investments
- Westlake, TX (20 miles from Fort Worth, TX)
- 3 hours ago
- Westlake, TX (20 miles from Fort Worth, TX)
- 3 hours ago
Job Description: Client Service Manager The Role Fidelity Private Shares is looking for an energetic, engaging individual to join our client services team as a Client Service Manager. In this...
In Person- The Pasha Group
- Irving, TX (22 miles from Fort Worth, TX)
- 17 hours ago
- Irving, TX (22 miles from Fort Worth, TX)
- 17 hours ago
Position at The Pasha Group Information for California residents about our collection and use of job applicant personal information can be found here: Privacy Practices Job Summary The Customer...
In PersonAs a Customer Service Administrator 2, you will be responsible for intermediate level clerical duties that assist in the operational function of the Service Center. Perform a variety of functions...
In Person- Penske Truck Leasing
- Grand Prairie, TX (19 miles from Fort Worth, TX)
- 1 day ago
- Grand Prairie, TX (19 miles from Fort Worth, TX)
- 1 day ago
Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop...
In Person- UTi/DSV
- Fort Worth, TX (12 miles from Fort Worth, TX)
- 1 day ago
- Fort Worth, TX (12 miles from Fort Worth, TX)
- 1 day ago
FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of...
In PersonClient Service Manager III (Custody) - Wealth Client Experience
- Fidelity Investments
- Euless, TX (16 miles from Fort Worth, TX)
- 1 day ago
- Euless, TX (16 miles from Fort Worth, TX)
- 1 day ago
Do you want to work for a fast paced, entrepreneurial organization where people make the difference? Do you thrive on providing exceptional client service? Join us as a Client Service Manager III...
In PersonClient Service Manager III (Custody) - Wealth Client Experience
- Fidelity
- Westlake, TX (20 miles from Fort Worth, TX)
- 2 days ago
- Westlake, TX (20 miles from Fort Worth, TX)
- 2 days ago
Do you want to work for a fast paced, entrepreneurial organization where people make the difference? Do you thrive on providing exceptional client service? Join us as a Client Service Manager III...
In Person- Serenity Mental Health Centers
- Irving, TX (22 miles from Fort Worth, TX)
- 2 days ago
- Irving, TX (22 miles from Fort Worth, TX)
- 2 days ago
Customer Service Supervisor Location: Las Colinas, TX Employment Type : Full-Time Serenity Healthcare is expanding, and we're building out our member support leadership team. We're looking for a...
In PersonPT Customer Experience Manager (Temporary)
- Michaels Stores
- Irving, TX (22 miles from Fort Worth, TX)
- 2 days ago
- Irving, TX (22 miles from Fort Worth, TX)
- 2 days ago
Store - LANSING-DELTA TOWNSHIP, MIDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
In Person Part TimeCustomer Service Department Manager
- Uline, Inc.
- Colleyville, TX (15 miles from Fort Worth, TX)
- 2 days ago
- Colleyville, TX (15 miles from Fort Worth, TX)
- 2 days ago
Minimum Requirements Bachelors degree. 3+ years of customer service management experience. Demonstrated ability to effectively coach and develop a high-performing team....
In PersonAssociate Account Manager (Bilingual preferred)
- Republic Services, Inc.
- Arlington, TX (11 miles from Fort Worth, TX)
- 4 days ago
- Arlington, TX (11 miles from Fort Worth, TX)
- 4 days ago
POSITION SUMMARY: The Associate Account Manager is responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste...
In PersonParttime customer experience Manager
- Michaels Stores
- Irving, TX (22 miles from Fort Worth, TX)
- 4 days ago
- Irving, TX (22 miles from Fort Worth, TX)
- 4 days ago
Store - ANCHORAGE-GLENN HWY, AKDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
In PersonFull-Time Customer Service Supervisor
- KOHLS
- Lake Worth, TX (11 miles from Fort Worth, TX)
- 4 days ago
- Lake Worth, TX (11 miles from Fort Worth, TX)
- 4 days ago
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
In Person Full TimePT Customer Experience Manager
- Michaels Stores
- Irving, TX (22 miles from Fort Worth, TX)
- 5 days ago
- Irving, TX (22 miles from Fort Worth, TX)
- 5 days ago
Store - ST. AUGUSTINE, FLDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person Part TimeClient Service Manager - Stock Plan Services
- Charles Schwab Corporation
- Westlake, TX (20 miles from Fort Worth, TX)
- 5 days ago
- Westlake, TX (20 miles from Fort Worth, TX)
- 5 days ago
Your Opportunity Schwab Stock Plan Services (SPS) provides a variety of solutions to large, publically traded companies for the administration of their Equity Compensation plans, including stock...
In PersonDemographic Data for Fort Worth, TX
Moving to Fort Worth, TX? Find some basic demographic data about Fort Worth, TX below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Fort Worth, TX
Highest Education Level
Customer Service Managers in Fort Worth, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »