Customer Service Manager Jobs in El Paso, TX
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
center experience - 5-7 Bilingual (English/Spanish) PREFERRED QUALIFICATIONS & RELATED WORK EXPERIENCE: Bachelor's Degree preferred Supervisory or leadership experience (preferably of a team of 10...
Call Center Management experience desirable. CPP or FPC certification Proficiency and in-depth knowledge of all pertinent ADP HR, Payroll and Benefits policies and procedures....
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
... Northwestern, El Paso, Texas 79912 TruGreen accepts applications on an ongoing basis. Job Description TruGreen is committed to providing personalized attention for our associates. We focus on...
Customer Service Administrator 1 Southeastern Freight Lines - 3.9 El Paso, TX Job Details Part-time $16.59 - $21.16 an hour 1 day ago Qualifications Microsoft Excel Microsoft Outlook Customer...
Bilingual Foodservice Customer Relationship Manager
- El Paso, TX
- 45+ days ago
- El Paso, TX
- 45+ days ago
Labatt Food Service is seeking a high energy, customer focused, motivated account manager who wants to build a career representing Labatt in supplying food to restaurant chains and independent...
Labatt Food Service is seeking a high energy, customer focused, motivated account manager who wants to build a career representing Labatt in supplying food to restaurant chains and independent...
Our Company PharMerica Overview As a critical member of a dynamic, growing pharmaceutical services company, you will be vital in the companys success! The Account Manager of Client Services...
TransPerfect Is More Than Just a Job Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual...
TransPerfect Is More Than Just a Job Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual...
Demographic Data for El Paso, TX
Moving to El Paso, TX? Find some basic demographic data about El Paso, TX below.
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Salary for Customer Service Manager Jobs in El Paso, TX
Highest Education Level
Customer Service Managers in El Paso, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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