Call Center Representative Jobs in El Paso, TX
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Familiarity with call center operations and related case management software (preferred). Basic understanding of trauma-informed care principles....
Retention Call Center Agent - Training Provided
- Fort Bliss, TX (6 miles from El Paso, TX)
- 9 days ago
- Fort Bliss, TX (6 miles from El Paso, TX)
- 9 days ago
Company Summary Non-Negotiable Base Pay: $15.75/hour + Uncapped Commission 1st Year On-Target Earnings: $68,000. No sales experience required. Paid Full time training provided! Department Summary...
Call Center Representative - El Paso Dentistry 4 Kids (Dyer) Competitive Hourly Rate Plus Monthly Bonus Potential of up to $200 Are you hardworking, dependable, coachable, and CAREER-MINDED?...
Remote WorkRetention Call Center Agent - Paid Training Provided
- El Paso, TX
- 12 days ago
- El Paso, TX
- 12 days ago
Company Summary Non-Negotiable Base Pay: $15.75/hour + Uncapped Commission 1st Year On-Target Earnings: $68,000. No sales experience required. Paid Full time training provided! Department Summary...
Client Support Specialist II Client Support Specialist II
- El Paso, TX
- 12 days ago
- El Paso, TX
- 12 days ago
Client Support Specialist II ADP 4.4 ( ) El Paso, TX Why you should apply for a job to ADP : Ranked as one of the 4.4/5 in overall job satisfaction 4.5/5 in supportive management 91% say women are...
Remote Call Center Representative
- Fort Bliss, TX (6 miles from El Paso, TX)
- 45+ days ago
- Fort Bliss, TX (6 miles from El Paso, TX)
- 45+ days ago
We are seeking a dedicated and customer-focused Call Center Representative to join our team....
Remote WorkRemote Bilingual Call Center Representative Spanish-English
- El Paso, TX
- 90+ days ago
- El Paso, TX
- 90+ days ago
We are looking for full-time bilingual call center representatives to support projects for a wide variety of clients....
Remote WorkDemographic Data for El Paso, TX
Moving to El Paso, TX? Find some basic demographic data about El Paso, TX below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in El Paso, TX
Highest Education Level
Call Center Representatives in El Paso, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Written Communication
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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