Customer Service Manager Jobs in Dallas, TX
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Plano, TX (18 miles from Dallas, TX)
- 1 day ago
- Plano, TX (18 miles from Dallas, TX)
- 1 day ago
Must have 2+ years of customer service and/or conflict resolution experience. 1+ year of customer service management experience....
- Addison, TX (12 miles from Dallas, TX)
- 1 day ago
- Addison, TX (12 miles from Dallas, TX)
- 1 day ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. The Client Service...
Client Success Manager (Spanish Speaking)
- Irving, TX (8 miles from Dallas, TX)
- 1 day ago
- Irving, TX (8 miles from Dallas, TX)
- 1 day ago
What you will do: Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions across various business functions ensuring they...
Retail Department Manager-Customer Experience Manager (Part Time)
- Irving, TX (8 miles from Dallas, TX)
- 2 days ago
- Irving, TX (8 miles from Dallas, TX)
- 2 days ago
Store - ATL-ROSWELL, GADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
YOUR ROLE AND RESPONSIBILITIES Customer Interaction- Fields internal and external customer phone calls and manages the phone rollover system. Provides oversight of the number and quality of orders...
Customer Service Manager, Control Center
- DFW Airport, TX (15 miles from Dallas, TX)
- 3 days ago
- DFW Airport, TX (15 miles from Dallas, TX)
- 3 days ago
Location: DFW Intl Apt (DFW-TRML) Additional Locations: None Requisition ID: 78776 Job Description Intro Are you ready to explore a world of possibilities, both at work and during your time off?...
Customer Assistance Manager (Collections)
- Plano, TX (17 miles from Dallas, TX)
- 3 days ago
- Plano, TX (17 miles from Dallas, TX)
- 3 days ago
Customer Assistance Manager (Collections) Hours of Work: Full-time, Exempt, On-Site Hours: Monday-Friday 12:00 PM - 9:00 PM To the extent permitted by law, the Company may, in its sole discretion,...
May have oversight of Workforce Management to include scheduling, and succession planning....
Company Description About A Place for Mom A Place for Mom is the leading online resource connecting families searching for senior care with a team of expert advisors providing insight-driven,...
Remote Work& Casualty license and Commercial Lines Coverage Specialist designation....
Store - DFW-DENTON, TX Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- The Colony, TX (20 miles from Dallas, TX)
- 7 days ago
- The Colony, TX (20 miles from Dallas, TX)
- 7 days ago
Job Summary: The Customer Service Admin will handle a wide range of customer service duties, including interacting with customers over the phone and/or via email. Primary Responsibilities:...
- Grapevine, TX (18 miles from Dallas, TX)
- 7 days ago
- Grapevine, TX (18 miles from Dallas, TX)
- 7 days ago
Job Description We are looking for a CSR to join our team at Family Pet Clinic of Grapevine. We have a family atmospehere and strive to provide great care and client service. Looking for somone...
Customer Experience Manager - Victoria's Secret PINK - Firewheel Town Center - Garland, TX
- Garland, TX (14 miles from Dallas, TX)
- 7 days ago
- Garland, TX (14 miles from Dallas, TX)
- 7 days ago
A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store...
- Grapevine, TX (18 miles from Dallas, TX)
- 7 days ago
- Grapevine, TX (18 miles from Dallas, TX)
- 7 days ago
We are looking for a CSR to join our team at Family Pet Clinic of Grapevine. We have a family atmospehere and strive to provide great care and client service. Looking for somone proficient in Avimark.
Demographic Data for Dallas, TX
Moving to Dallas, TX? Find some basic demographic data about Dallas, TX below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Dallas, TX
Highest Education Level
Customer Service Managers in Dallas, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »