Customer Service Manager Jobs in Austin, TX
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- University Federal Credit Union
- Austin, TX
- 3 hours ago
- Austin, TX
- 3 hours ago
Center experience Prior credit union or financial industry experience English/Spanish bilingual Things You Need to Know Before You Apply Physical Demands The physical demands described are representative...
In Person- GO Car Wash
- Leander, TX (23 miles from Austin, TX)
- 13 hours ago
- Leander, TX (23 miles from Austin, TX)
- 13 hours ago
TEXT "GOMILES" to ... to APPLY! GO Car Wash is one of the fastest-growing car wash operators in the United States, with locations across multiple states. And we keep adding more sites! At GO Car...
In PersonCustomer Assistance Manager (Austin, TX)
- Progressive Leasing
- Austin, TX
- 2 days ago
- Austin, TX
- 2 days ago
Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. With more than 20 years in FinTech, weve grown from start-up to industry leader by innovating,...
In PersonRequisition #: 215335 Location: Austin, TX 78731 Category: Client Services Salary: $18.00 - $20.00 per hour Position Details Client Services Coordinator - Therapy Clinic Aveanna Healthcareis a...
In PersonRole Summary The Customer Support Tier 2 Manager leads a team of technical support engineers responsible for resolving complex customer issues and acting as a critical escalation point within the...
RemoteClient Service Manager - Stock Plan Services
- Charles Schwab Corporation
- Austin, TX
- 5 days ago
- Austin, TX
- 5 days ago
Your Opportunity Schwab Stock Plan Services (SPS) provides a variety of solutions to large, publically traded companies for the administration of their Equity Compensation plans, including stock...
In PersonBilingual Admin Customer Service/Sales
- Round Rock, TX (22 miles from Austin, TX)
- 5 days ago
- Round Rock, TX (22 miles from Austin, TX)
- 5 days ago
Busy Round Rock residential cleaning company looking for a special bilingual individual to join our office team. Strong customer service skills and outgoing personality a must. Detail oriented...
In PersonSupervisor, Customer Service - Austin 311
- City of Austin
- Austin, TX
- 5 days ago
- Austin, TX
- 5 days ago
About This Position The Customer Service Supervisor in the Austin 3-1-1 Call Center plays a critical role in supporting seamless operation of the 24x7 city-wide contact center which serves...
In PersonWho Are We Looking For? We are seeking an energetic and reliable professional to join our team as an Employer Services Coordinator. Successful candidates will be responsible for working directly...
In PersonA career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
In Person- Five Below
- Cedar Park, TX (19 miles from Austin, TX)
- 8 days ago
- Cedar Park, TX (19 miles from Austin, TX)
- 8 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In PersonIf you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
In Person Part TimeCustomer Success Managers for a large tech company! Must be able to work hybrid in Austin, TX. Job Description The Applicant Success Manager builds strong relationships with prospective partners,...
Hybrid ContractStore Support Supervisor (Customer Service, Front End Support) - Full Time
- Whole Foods
- Cedar Park, TX (19 miles from Austin, TX)
- 13 days ago
- Cedar Park, TX (19 miles from Austin, TX)
- 13 days ago
Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to...
In Person Full TimeHiring multiple Account/Applicant Success Managers for a large tech company! Must be able to work hybrid in Austin, TX. If interested, please apply directly. Job Description The Applicant Success...
Hybrid ContractDemographic Data for Austin, TX
Moving to Austin, TX? Find some basic demographic data about Austin, TX below.
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Salary for Customer Service Manager Jobs in Austin, TX
Highest Education Level
Customer Service Managers in Austin, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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