Customer Service Manager Jobs in Austin, TX
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Austin, TX
- 1 day ago
- Austin, TX
- 1 day ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we're more than just a company obsessed...
Ready to improve the client experience through positive partnerships and the resolution of escalations? You can do that. Do you want to build loyalty and nurture long-term retention with...
Customer Success Manager - Travel, Transportation and Hospitality
- Austin, TX
- 2 days ago
- Austin, TX
- 2 days ago
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About...
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Commercial Lines Client Service Manager Higginbotham - 3.7 Austin, TX Job Details Full-time Estimated: $53.4K - $73K a year 11 hours ago Benefits Wellness program Qualifications Microsoft...
About The Position Stampli is looking for a Senior Manager, Customer Support who thinks beyond tickets and chat threads-someone who sees support as a system to be designed, optimized, and scaled....
Remote WorkWe engage the most inspired minds to do their best work wherever they work best-powering the freedom to create worldwide. WP Engine empowers companies and agencies of all sizes to build, power,...
Your Role: The Federal Customer Success Manager will be a trusted adviser to our key Public Sector customers. This person will be responsible for developing and maintaining customer relationships...
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Customer Success Manager (SC) Customer SuccessRemote, All Cities, South Carolina Apply Description Position at Imagine Learning Great Purpose. Great People. Great Opportunities. At Imagine...
Remote WorkCompany Description Wise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed. Whether people and businesses are sending money...
Join us in making a significant impact within the Oracle Health Support organization! As a Customer Service Solution Analyst 1 in the Support organization, you will use strong communication and...
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
Demographic Data for Austin, TX
Moving to Austin, TX? Find some basic demographic data about Austin, TX below.
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Salary for Customer Service Manager Jobs in Austin, TX
Highest Education Level
Customer Service Managers in Austin, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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