Customer Service Manager Jobs in Murfreesboro, TN
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
- Lebanon, TN (24 miles from Murfreesboro, TN)
- 6 days ago
- Lebanon, TN (24 miles from Murfreesboro, TN)
- 6 days ago
Company / Location Information A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of...
Retail Customer Service Supervisor
- Smyrna, TN (16 miles from Murfreesboro, TN)
- 7 days ago
- Smyrna, TN (16 miles from Murfreesboro, TN)
- 7 days ago
PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we're more than just a company obsessed...
Sr. Client Services Coordinator
- La Vergne, TN (21 miles from Murfreesboro, TN)
- 11 days ago
- La Vergne, TN (21 miles from Murfreesboro, TN)
- 11 days ago
Ingram Content Group (ICG) is hiring for a Sr. Client Services Coordinator to contribute to our Ingram Publisher Services (IPS) team in our La Vergne, TN office. In this role, you will acquire and...
FT Assistant Manager Customer Service
- Smyrna, TN (16 miles from Murfreesboro, TN)
- 30+ days ago
- Smyrna, TN (16 miles from Murfreesboro, TN)
- 30+ days ago
Category/Area of Expertise: Retail Operations Job Requisition: 261441 Address: USA-TN-Smyrna-11459 Old Nashville Hwy Store Code: Store 01581 Front End (7226670) Food Lion has been providing an...
- Antioch, TN (24 miles from Murfreesboro, TN)
- 30+ days ago
- Antioch, TN (24 miles from Murfreesboro, TN)
- 30+ days ago
WIRTGEN AMERICA is a member of the WIRTGEN GROUP, and a John Deere Company, that specializes in the sales and service of road construction equipment and mining machinery incorporating the...
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. CLIENT SERVICE COORDINATOR...
Full-Time Customer Service Supervisor
- Smyrna, TN (16 miles from Murfreesboro, TN)
- 45+ days ago
- Smyrna, TN (16 miles from Murfreesboro, TN)
- 45+ days ago
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
- Shelbyville, TN (21 miles from Murfreesboro, TN)
- 45+ days ago
- Shelbyville, TN (21 miles from Murfreesboro, TN)
- 45+ days ago
About Albea & the Product line that is recruiting Albea is a global leader in beauty, personal care, oral care, pharmaceutical and food packaging. Our site, Albea Lubna is specialized in Laminate...
FT Manager Customer Service (H)
- Shelbyville, TN (21 miles from Murfreesboro, TN)
- 60+ days ago
- Shelbyville, TN (21 miles from Murfreesboro, TN)
- 60+ days ago
Category/Area of Expertise: Retail Operations Job Requisition: 436908 Address: USA-TN-Shelbyville-219 Colloredo Blvd Store Code: Store 00886 Managers (2717795) Food Lion has been providing an...
Demographic Data for Murfreesboro, TN
Moving to Murfreesboro, TN? Find some basic demographic data about Murfreesboro, TN below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Murfreesboro, TN
Highest Education Level
Customer Service Managers in Murfreesboro, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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