Customer Service Manager Jobs in Maryville, TN
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Retail - PT Customer Service Manager (Nights and Weekends)
- Knoxville, TN (21 miles from Maryville, TN)
- 4 days ago
- Knoxville, TN (21 miles from Maryville, TN)
- 4 days ago
Store - KNOX-TURKEY CREEK, TN Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Full-Time Customer Service Supervisor
- Farragut, TN (21 miles from Maryville, TN)
- 13 days ago
- Farragut, TN (21 miles from Maryville, TN)
- 13 days ago
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
Job Requirements: High School Diploma or equivalent Minimum of one year of Customer Service or Call Center experience Bilingual in Spanish Preferred Experience: Excellent written and oral communication...
Retail Customer Service Supervisor
- Knoxville, TN (21 miles from Maryville, TN)
- 22 days ago
- Knoxville, TN (21 miles from Maryville, TN)
- 22 days ago
PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we're more than just a company obsessed...
Technical Customer Success Manager
- Knoxville, TN (21 miles from Maryville, TN)
- 24 days ago
- Knoxville, TN (21 miles from Maryville, TN)
- 24 days ago
Technical Customer Success Manager Cisco Systems, Inc. paid time off United States, Tennessee, Knoxville 10860 Murdock Drive (Show on map) Jun 03, 2025 Application window is expected to close on...
Client Success Manager-Medfinancial
- Knoxville, TN (21 miles from Maryville, TN)
- 28 days ago
- Knoxville, TN (21 miles from Maryville, TN)
- 28 days ago
The Client Success Manager (CSM) will ensure that clients achieve their desired outcomes through the use of Medfinancials products & services. Acting as a bridge between the client and the...
Category/Area of Expertise: Retail Operations Job Requisition: 437483 Address: USA-TN-Maryville-2917 Old Knoxville Hwy Store Code: Store 01467 Front End (7224486) Food Lion has been providing an...
- Knoxville, TN (21 miles from Maryville, TN)
- 45+ days ago
- Knoxville, TN (21 miles from Maryville, TN)
- 45+ days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Passionate Customer...
- Knoxville, TN (21 miles from Maryville, TN)
- 90+ days ago
- Knoxville, TN (21 miles from Maryville, TN)
- 90+ days ago
Are you a motivated and creative Client Service Manager with a passion for innovation, sustainable design and environmental responsibility? Join a leading design firm! GRW has a career opportunity...
Demographic Data for Maryville, TN
Moving to Maryville, TN? Find some basic demographic data about Maryville, TN below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Maryville, TN
Highest Education Level
Customer Service Managers in Maryville, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Documentation
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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