Customer Service Manager Jobs in Lebanon, TN
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Company / Location Information A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of...
- Lebanon, TN (10 miles from Lebanon, TN)
- 6 days ago
- Lebanon, TN (10 miles from Lebanon, TN)
- 6 days ago
Company / Location Information A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of...
Sr. Client Services Coordinator
- La Vergne, TN (23 miles from Lebanon, TN)
- 11 days ago
- La Vergne, TN (23 miles from Lebanon, TN)
- 11 days ago
Ingram Content Group (ICG) is hiring for a Sr. Client Services Coordinator to contribute to our Ingram Publisher Services (IPS) team in our La Vergne, TN office. In this role, you will acquire and...
Client Service Coordinator - 000646
- Hermitage, TN (19 miles from Lebanon, TN)
- 13 days ago
- Hermitage, TN (19 miles from Lebanon, TN)
- 13 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
- Madison, TN (23 miles from Lebanon, TN)
- 15 days ago
- Madison, TN (23 miles from Lebanon, TN)
- 15 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. SUMMARY OF JOB PURPOSE AND...
- Gallatin, TN (12 miles from Lebanon, TN)
- 30+ days ago
- Gallatin, TN (12 miles from Lebanon, TN)
- 30+ days ago
Join our team and live the Ollie-tude! : ( Ollie’s Core Values) BE A TEAM PLAYER - Associates are expected to be supportive and work together. BE CARING - How do I treat others with courtesy,...
Full-Time Customer Service Supervisor
- Hendersonville, TN (18 miles from Lebanon, TN)
- 45+ days ago
- Hendersonville, TN (18 miles from Lebanon, TN)
- 45+ days ago
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
Client Services Manager - The Hamilton
- Hendersonville, TN (18 miles from Lebanon, TN)
- 45+ days ago
- Hendersonville, TN (18 miles from Lebanon, TN)
- 45+ days ago
Assistant Community Manager w/quick growth potential Your Role as a Assistant Community Manager: Your practical and compassionate nature is critical to effectively balance between leasing...
- Madison, TN (23 miles from Lebanon, TN)
- 60+ days ago
- Madison, TN (23 miles from Lebanon, TN)
- 60+ days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Demographic Data for Lebanon, TN
Moving to Lebanon, TN? Find some basic demographic data about Lebanon, TN below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Lebanon, TN
Highest Education Level
Customer Service Managers in Lebanon, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »