Customer Service Manager Jobs in Gallatin, TN
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Nashville, TN (23 miles from Gallatin, TN)
- 30+ days ago
- Nashville, TN (23 miles from Gallatin, TN)
- 30+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Nashville, TN (23 miles from Gallatin, TN)
- 8 hours ago
- Nashville, TN (23 miles from Gallatin, TN)
- 8 hours ago
The Harpeth Valley Utilities District (HVUD) is seeking an experienced and customer-focused Customer Service Manager (Manager), reporting to the Fiscal Officer, to lead and inspirethe Customer Service...
- Nashville, TN (23 miles from Gallatin, TN)
- 1 day ago
- Nashville, TN (23 miles from Gallatin, TN)
- 1 day ago
Familiarity with best-in-class call center management principles, metrics and practices....
Customer Service Lead - Part-Time
- Madison, TN (16 miles from Gallatin, TN)
- 1 day ago
- Madison, TN (16 miles from Gallatin, TN)
- 1 day ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a **Customer Service Lead**!...
- Nashville, TN (23 miles from Gallatin, TN)
- 1 day ago
- Nashville, TN (23 miles from Gallatin, TN)
- 1 day ago
Datavant is a data platform company and the worlds leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right...
Digital Client Success Manager
- Nashville, TN (23 miles from Gallatin, TN)
- 4 days ago
- Nashville, TN (23 miles from Gallatin, TN)
- 4 days ago
iHeartMedia Current employees and contingent workers click here to apply and search by the Job Posting Title. The audio revolution is here - and iHeart is leading it! iHeartMedia, the number one...
Senior Manager, Customer Support
- Nashville, TN (23 miles from Gallatin, TN)
- 5 days ago
- Nashville, TN (23 miles from Gallatin, TN)
- 5 days ago
About The Position Stampli is looking for a Senior Manager, Customer Support who thinks beyond tickets and chat threads-someone who sees support as a system to be designed, optimized, and scaled....
Remote Work- Nashville, TN (23 miles from Gallatin, TN)
- 5 days ago
- Nashville, TN (23 miles from Gallatin, TN)
- 5 days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
- Nashville, TN (23 miles from Gallatin, TN)
- 5 days ago
- Nashville, TN (23 miles from Gallatin, TN)
- 5 days ago
At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding,...
Client Services Manager - The Hamilton
- Hendersonville, TN (8 miles from Gallatin, TN)
- 5 days ago
- Hendersonville, TN (8 miles from Gallatin, TN)
- 5 days ago
Assistant Community Manager w/quick growth potential Your Role as a Assistant Community Manager: Your practical and compassionate nature is critical to effectively balance between leasing...
Customer Service Admin Support A3
- Nashville, TN (23 miles from Gallatin, TN)
- 6 days ago
- Nashville, TN (23 miles from Gallatin, TN)
- 6 days ago
Join us in making a significant impact within the Oracle Health Support organization! As a Customer Service Solution Analyst 1 in the Support organization, you will use strong communication and...
- Nashville, TN (23 miles from Gallatin, TN)
- 7 days ago
- Nashville, TN (23 miles from Gallatin, TN)
- 7 days ago
What You'll Do As a Customer Service Manager, you will: Create a collaborative, performance-driven work environment by facilitating and fostering trust, transparency, and inclusion....
- Nashville, TN (23 miles from Gallatin, TN)
- 11 days ago
- Nashville, TN (23 miles from Gallatin, TN)
- 11 days ago
75% Travel Company Description RaySecur is revolutionizing security imaging with the world's first desktop scanners capable of seeing inside objects, providing x-ray-like imaging without any...
Technical Customer Experience Manager
- Nashville, TN (23 miles from Gallatin, TN)
- 13 days ago
- Nashville, TN (23 miles from Gallatin, TN)
- 13 days ago
Application window is expected to close on 6/27/2025Ideal candidate will work onsite/hybrid in Tennessee. What You'll DoAs a Customer Experience Manager, you will play a pivotal role in driving...
- Nashville, TN (23 miles from Gallatin, TN)
- 14 days ago
- Nashville, TN (23 miles from Gallatin, TN)
- 14 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Demographic Data for Gallatin, TN
Moving to Gallatin, TN? Find some basic demographic data about Gallatin, TN below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Gallatin, TN
Highest Education Level
Customer Service Managers in Gallatin, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Call Center Management
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Invoicing
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »