Customer Service Manager Jobs in Alcoa, TN
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Store - KNOX-MARYVILLE, TN Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Knoxville, TN (11 miles from Alcoa, TN)
- 1 day ago
- Knoxville, TN (11 miles from Alcoa, TN)
- 1 day ago
Customer Service Team Lead Start – Immediately Pay – $22.00 hourly Schedule – Mon – Fri 8:00 am – 5:00 pm Will be managing approximately 18 agents in a call center environment. Must have prior...
- Knoxville, TN (11 miles from Alcoa, TN)
- 4 days ago
- Knoxville, TN (11 miles from Alcoa, TN)
- 4 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Passionate Customer...
Retail - FT Customer Service Manager
- Knoxville, TN (11 miles from Alcoa, TN)
- 4 days ago
- Knoxville, TN (11 miles from Alcoa, TN)
- 4 days ago
Store - Knoxville, TN Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Knoxville, TN (11 miles from Alcoa, TN)
- 6 days ago
- Knoxville, TN (11 miles from Alcoa, TN)
- 6 days ago
Location: Knoxville - Store 304: 7466 Oak Ridge Hwy. (Karns) Knoxville TN 37931 Requirements Ideal candidates will possess interpersonal and communication skills which will allow them to provide...
Account and Customer Service Manager
- Knoxville, TN (11 miles from Alcoa, TN)
- 8 days ago
- Knoxville, TN (11 miles from Alcoa, TN)
- 8 days ago
We are looking for an energetic, self-starter, based in Knoxville, TN to serve as a Project / Customer Service Manager on our Account Services team....
Remote Work- Oak Ridge, TN (20 miles from Alcoa, TN)
- 12 days ago
- Oak Ridge, TN (20 miles from Alcoa, TN)
- 12 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Customer Service Supervisor ( CSS ) / Human Resources ( HR )
- Knoxville, TN (11 miles from Alcoa, TN)
- 30+ days ago
- Knoxville, TN (11 miles from Alcoa, TN)
- 30+ days ago
Our Company All Ways Caring HomeCare Overview The Customer Service Supervisor/HR Designee (CSS/HR) is responsible for coordinating quality care and customer service to our valued clients by...
Client Success Manager-Medfinancial-Knoxville
- Knoxville, TN (11 miles from Alcoa, TN)
- 60+ days ago
- Knoxville, TN (11 miles from Alcoa, TN)
- 60+ days ago
The Client Success Manager (CSM) will ensure that clients achieve their desired outcomes through the use of Medfinancials products & services. Acting as a bridge between the client and the...
- Knoxville, TN (11 miles from Alcoa, TN)
- 90+ days ago
- Knoxville, TN (11 miles from Alcoa, TN)
- 90+ days ago
Are you a motivated and creative Client Service Manager with a passion for innovation, sustainable design and environmental responsibility? Join a leading design firm! GRW has a career opportunity...
Demographic Data for Alcoa, TN
Moving to Alcoa, TN? Find some basic demographic data about Alcoa, TN below.
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Salary for Customer Service Manager Jobs in Alcoa, TN
Highest Education Level
Customer Service Managers in Alcoa, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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