Customer Service Manager Jobs in Rock Hill, SC
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Client Service Coordinator - 002110
- Wesley Chapel, NC (22 miles from Rock Hill, SC)
- 2 days ago
- Wesley Chapel, NC (22 miles from Rock Hill, SC)
- 2 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Category/Area of Expertise: Retail OperationsJob Requisition: 263508 Address: USA-SC-Rock Hill-1918 Mt Gallant Rd Store Code: Store 02155 Front End (7230205) Food Lion has been providing an easy,...
Customer Service Supervisor, Customer Support
- Fort Mill, SC (10 miles from Rock Hill, SC)
- 13 days ago
- Fort Mill, SC (10 miles from Rock Hill, SC)
- 13 days ago
Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call...
- Fort Mill, SC (11 miles from Rock Hill, SC)
- 13 days ago
- Fort Mill, SC (11 miles from Rock Hill, SC)
- 13 days ago
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
Job Details Job Location : Earth Fare Rock Hill - Rock Hill, SC Position Type : Part Time Salary Range : $13.00 - $15.00 Hourly Job Category : Grocery Description Position Summary: The Customer...
Retail Customer Service Manager PT
- Matthews, NC (22 miles from Rock Hill, SC)
- 45+ days ago
- Matthews, NC (22 miles from Rock Hill, SC)
- 45+ days ago
Store - CHLT-MATTHEWS, NC Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Minimum of one year of relevant customer service and/or call center experience is required. Excellent communication skills....
Minimum of one year of relevant customer service and/or call center experience is required. Excellent communication skills....
Store - CHLT-ROCK HILL, SC Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Demographic Data for Rock Hill, SC
Moving to Rock Hill, SC? Find some basic demographic data about Rock Hill, SC below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Rock Hill, SC
Highest Education Level
Customer Service Managers in Rock Hill, SC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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