Customer Service Manager Jobs in Rock Hill, SC
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
The Customer Service Manager builds positive, interactive relationships with McLanes customers from the restaurant level to the corporate home office....
In PersonCustomer Service Lead - Part-Time
- Burlington Coat Factory Corporation
- Fort Mill, SC (11 miles from Rock Hill, SC)
- 7 days ago
- Fort Mill, SC (11 miles from Rock Hill, SC)
- 7 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
In Person Part TimeCustomer Service Lead - Part-Time
- Burlington
- Indian Land, SC (11 miles from Rock Hill, SC)
- 8 days ago
- Indian Land, SC (11 miles from Rock Hill, SC)
- 8 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
In Person Part TimeFT Assistant Manager Customer Service
- Food Lion
- Fort Mill, SC (11 miles from Rock Hill, SC)
- 11 days ago
- Fort Mill, SC (11 miles from Rock Hill, SC)
- 11 days ago
Search for more jobs FT Assistant Manager Customer Service Posting Date: 03/26/2026 Fort Mill, SC APPLY NOW Category/Area of Expertise: Retail Operations Job Requisition: 489844 Address:...
In PersonCategory/Area of Expertise: Retail Operations Job Requisition: 502741 Address: USA-SC-Rock Hill-1918 Mt Gallant Rd Store Code: Store 02155 Front End (7230205) Food Lion has been providing an easy,...
In PersonSenior Customer Experience Manager - Technology
- Movement Mortgage
- Indian Land, SC (11 miles from Rock Hill, SC)
- 15 days ago
- Indian Land, SC (11 miles from Rock Hill, SC)
- 15 days ago
Join the company defining what it means to be an Impact Lender! Mortgages are what we do, but that doesn't define who we are. In 2008, Movement disrupted the industry with the innovative 6-7-1...
In Person- Two Harbors Investments Corp
- Fort Mill, SC (11 miles from Rock Hill, SC)
- 16 days ago
- Fort Mill, SC (11 miles from Rock Hill, SC)
- 16 days ago
As a Customer Service Supervisor specializing in customer experience and default servicing, you are a customer advocate, team leader, and operational expert rolled into one. You will lead a team...
In PersonMulti Site Customer Service Coordinator
- Ricoh
- Matthews, NC (22 miles from Rock Hill, SC)
- 16 days ago
- Matthews, NC (22 miles from Rock Hill, SC)
- 16 days ago
Job Title: Area Customer Service Coordinator Summary: Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued...
In Person- RoundPoint
- Fort Mill, SC (10 miles from Rock Hill, SC)
- 16 days ago
- Fort Mill, SC (10 miles from Rock Hill, SC)
- 16 days ago
As a Customer Service Supervisor specializing in customer experience and default servicing, you are a customer advocate, team leader, and operational expert rolled into one. You will lead a team...
In PersonCustomer Service Manager - Atlas Copco India
- Atlas Copco (India) Ltd.
- Rock Hill, SC
- 19 days ago
- Rock Hill, SC
- 19 days ago
Customer Service Manager Apply now Your role As a Customer Service Manager, your mission is to provide Customer Service to end users and distributors, ensuring that the company business goals of growth...
HybridMEP/PEP Client Service Manager
- Ascensus
- Matthews, NC (22 miles from Rock Hill, SC)
- 20 days ago
- Matthews, NC (22 miles from Rock Hill, SC)
- 20 days ago
Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better...
In PersonYour role As a Customer Service Manager, your mission is to provide Customer Service to end users and distributors, ensuring that the company business goals of growth, market share, profitability and...
In Person- Vallen Distribution
- Belmont, NC (23 miles from Rock Hill, SC)
- 30+ days ago
- Belmont, NC (23 miles from Rock Hill, SC)
- 30+ days ago
Service Manager oversees customer service activities for small to very small accounts, with supervision responsibilities for all remote and physically present associates that they have responsibility...
In PersonIntegrated Power Services Careers - Customer Service Manager
- Integrated Power Services
- Rock Hill, SC
- 60+ days ago
- Rock Hill, SC
- 60+ days ago
The Customer Service Manager will be responsible for developing and training their team....
In PersonDemographic Data for Rock Hill, SC
Moving to Rock Hill, SC? Find some basic demographic data about Rock Hill, SC below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Rock Hill, SC
Highest Education Level
Customer Service Managers in Rock Hill, SC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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