Customer Service Manager Jobs in Rock Hill, SC
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Category/Area of Expertise: Retail Operations Job Requisition: 440847 Address: USA-SC-Rock Hill-2260 Cross Pointe Drive Store Code: Store 01590 Front End (7226956) Food Lion has been providing an...
Customer Care Supervisor (Onsite)
- Fort Mill, SC (11 miles from Rock Hill, SC)
- 5 days ago
- Fort Mill, SC (11 miles from Rock Hill, SC)
- 5 days ago
Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call...
Retail Customer Service Manager FT
- Matthews, NC (22 miles from Rock Hill, SC)
- 19 days ago
- Matthews, NC (22 miles from Rock Hill, SC)
- 19 days ago
Store - CHLT-MATTHEWS, NC Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Customer Service Lead - Part-Time
- Fort Mill, SC (11 miles from Rock Hill, SC)
- 23 days ago
- Fort Mill, SC (11 miles from Rock Hill, SC)
- 23 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Customer Service Lead - Part-Time
- Indian Land, SC (11 miles from Rock Hill, SC)
- 24 days ago
- Indian Land, SC (11 miles from Rock Hill, SC)
- 24 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a **Customer Service Lead**!...
Group Leader - Customer Service
- Fort Mill, SC (11 miles from Rock Hill, SC)
- 25 days ago
- Fort Mill, SC (11 miles from Rock Hill, SC)
- 25 days ago
Your Key Responsibilities Serve as the main point of contact for key accounts, building and maintaining strong customer relationships. Address and resolve customer inquiries, complaints, and...
- Fort Mill, SC (11 miles from Rock Hill, SC)
- 29 days ago
- Fort Mill, SC (11 miles from Rock Hill, SC)
- 29 days ago
Job Details Level : Experienced Job Location : Earth Fare Fort Mill - Fort Mill, SC Position Type : Part Time Salary Range : $13.00 - $17.50 Hourly Job Category : Grocery Description Position...
Minimum of one year of relevant customer service and/or call center experience is required. Excellent communication skills....
Minimum of one year of relevant customer service and/or call center experience is required. Excellent communication skills....
Store - CHLT-ROCK HILL, SC Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Store - CHLT-ROCK HILL, SC Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Demographic Data for Rock Hill, SC
Moving to Rock Hill, SC? Find some basic demographic data about Rock Hill, SC below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Rock Hill, SC
Highest Education Level
Customer Service Managers in Rock Hill, SC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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