Customer Service Manager Jobs in Gaffney, SC
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Location: Gaffney - Store 15: 1627 W. Floyd Baker Blvd. Gaffney SC 29340 Requirements Ideal candidates will possess interpersonal and communication skills which will allow them to provide...
- Roebuck, SC (22 miles from Gaffney, SC)
- 22 days ago
- Roebuck, SC (22 miles from Gaffney, SC)
- 22 days ago
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work,...
FT Assistant Manager Customer Service
- Roebuck, SC (22 miles from Gaffney, SC)
- 25 days ago
- Roebuck, SC (22 miles from Gaffney, SC)
- 25 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 437126 Address: USA-SC-Roebuck-4825 Hwy 221, Po Box 177 Store Code: Store 02641 Front End (7235745) Food Lion has been providing an...
Demographic Data for Gaffney, SC
Moving to Gaffney, SC? Find some basic demographic data about Gaffney, SC below.
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Salary for Customer Service Manager Jobs in Gaffney, SC
Highest Education Level
Customer Service Managers in Gaffney, SC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Customer Success
- Zendesk
- Bank Deposits
- Order Entry
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Closing
- Strategy Development
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Punctual
- Driving
- Verbal Communication
- Events
- Flexibility
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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