Customer Service Manager Jobs in Columbia, SC
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service Manager (Associate Care) - Columbia, SC
- Columbia, SC
- 2 days ago
- Columbia, SC
- 2 days ago
Job Summary: The Associate Care Customer Service Manager will be the initial point of contact for our route drivers....
Datavant is a data platform company and the worlds leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right...
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Customer Service Manager - Components
- Lugoff, SC (23 miles from Columbia, SC)
- 8 days ago
- Lugoff, SC (23 miles from Columbia, SC)
- 8 days ago
Overview The Customer Service Manager plays a key role in supporting the sales team and ensuring a positive customer experience....
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and...
FY26 US Seasonal Tax-Private Client Services Manager
- Columbia, SC
- 26 days ago
- Columbia, SC
- 26 days ago
Location: Anywhere in Country At EY, were all in to shape your future with confidence. Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you...
Remote WorkCategory/Area of Expertise: Retail Operations Job Requisition: 436869 Address: USA-SC-Columbia-7830 Garners Ferry Road Store Code: Store 02863 Front End (7238669) Food Lion has been providing an...
At Optiv, we're on a mission to help our clients make their businesses more secure. We're one of the fastest-growing companies in a truly essential industry. Join us. The Client Success Manager...
Remote WorkHave at least 2 years of call center experience OR a bachelors degree or higher. Have 1 years of claims experience Have good verbal and written communication skills....
Have at least 2 years of call center experience OR a bachelors degree or higher. Have 1 years of claims experience Have good verbal and written communication skills....
Primary Job Responsibilities Conduct in-person homeowner assessments on an as-needed basis: Determine if a corrective work order is needed Lead root-cause analysis Schedule, organize, and execute...
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Demographic Data for Columbia, SC
Moving to Columbia, SC? Find some basic demographic data about Columbia, SC below.
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Salary for Customer Service Manager Jobs in Columbia, SC
Highest Education Level
Customer Service Managers in Columbia, SC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Customer Success
- Zendesk
- Bank Deposits
- Order Entry
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Closing
- Strategy Development
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Punctual
- Driving
- Verbal Communication
- Events
- Flexibility
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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