Customer Service Manager Jobs in Columbia, SC
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
Job Details Level : Experienced Job Location : Earth Fare Columbia - Columbia, SC Position Type : Full-Time/Part-Time Salary Range : $13.00 - $16.00 Hourly Job Category : Grocery Description...
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
FT Assistant Manager Customer Service
- Irmo, SC (15 miles from Columbia, SC)
- 22 days ago
- Irmo, SC (15 miles from Columbia, SC)
- 22 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 445918 Address: USA-SC-Irmo-11107 Broad River Rd Store Code: Store 02653 Front End (7236021) Food Lion has been providing an easy,...
Have at least 2 years of call center experience OR a bachelors degree or higher. Have 1 years of claims experience Have good verbal and written communication skills....
Customer Service Supervisor/Human Resources Recruitment Coordinator
- Irmo, SC (15 miles from Columbia, SC)
- 26 days ago
- Irmo, SC (15 miles from Columbia, SC)
- 26 days ago
Our Company All Ways Caring HomeCare Overview The Customer Service Supervisor/HR Designee (CSS/HR) is responsible for coordinating quality care and customer service to our valued clients by...
Customer Service Manager - Truss components
- Lugoff, SC (23 miles from Columbia, SC)
- 26 days ago
- Lugoff, SC (23 miles from Columbia, SC)
- 26 days ago
Overview The Customer Service Manager plays a key role in supporting the sales team by managing customer accounts and ensuring a smooth and responsive customer experience....
BAYADA Home Health Care is seeking a Client Services Manager in our Columbia, SC Medicare Certified Home Health Visits Office. If you are looking for an exciting career opportunity in a growing...
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. The Client Service...
Category/Area of Expertise: Retail Operations Job Requisition: 436869 Address: USA-SC-Columbia-7830 Garners Ferry Road Store Code: Store 02863 Front End (7238669) Food Lion has been providing an...
Demographic Data for Columbia, SC
Moving to Columbia, SC? Find some basic demographic data about Columbia, SC below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Columbia, SC
Highest Education Level
Customer Service Managers in Columbia, SC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
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