Customer Service Manager Jobs in Warwick, RI
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service Supervisor - Full Time
- Cranston, RI (6 miles from Warwick, RI)
- moments ago
- Cranston, RI (6 miles from Warwick, RI)
- moments ago
Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to...
Manager, Client Service Implementation - Institutional Wealth Management Services
- Smithfield, RI (14 miles from Warwick, RI)
- 3 days ago
- Smithfield, RI (14 miles from Warwick, RI)
- 3 days ago
Manager, Client Service Implementation - Institutional Wealth Management Services Fidelity Investments - 4.0 Smithfield, RI Job Details $63,000 - $100,000 a year 2 days ago Benefits Loan repayment...
- Taunton, MA (22 miles from Warwick, RI)
- 6 days ago
- Taunton, MA (22 miles from Warwick, RI)
- 6 days ago
Join the Leader in Complex Rehabilitation Technology - Become a Customer Care Coordinator at Numotion! At Numotion, we are proud to be the nation's leading provider of Complex Rehabilitation...
Full-Time Customer Service Supervisor
- North Smithfield, RI (19 miles from Warwick, RI)
- 6 days ago
- North Smithfield, RI (19 miles from Warwick, RI)
- 6 days ago
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
Supervisor, Customer Service Management
- Providence, RI (8 miles from Warwick, RI)
- 7 days ago
- Providence, RI (8 miles from Warwick, RI)
- 7 days ago
.** **Job Summary** The Supervisor, Customer Service Management directly supervises staff that are performing customer service and enrollment activities as well as Reimbursement Staff performing benefit...
Remote WorkDirector/Senior, Client Service Manager
- Smithfield, RI (14 miles from Warwick, RI)
- 7 days ago
- Smithfield, RI (14 miles from Warwick, RI)
- 7 days ago
The RoleYou will be the primary Fidelity client service contact for Defined Contribution and emerging Workplace products for some of Fidelity's largest institutional clients. As the main contact,...
This ON-SITE position is responsible for ensuring that customer needs are being met through phone, e-mail, web, and order taking; adherence to established SLAs is essential to success in the role....
Sr Lead Customer Experience Manager
- Providence, RI (8 miles from Warwick, RI)
- 14 days ago
- Providence, RI (8 miles from Warwick, RI)
- 14 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and...
- Middletown, RI (16 miles from Warwick, RI)
- 18 days ago
- Middletown, RI (16 miles from Warwick, RI)
- 18 days ago
Store - PROV-MIDDLETOWN, RI Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Customer Service Team Lead, Neurodiverse Solutions
- Providence, RI (8 miles from Warwick, RI)
- 20 days ago
- Providence, RI (8 miles from Warwick, RI)
- 20 days ago
Job ID Number** R5151 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** Do you have a passion for developing, coaching, and motivating a team? We are looking for a...
Bristol Wealth Group - Client Services Manager- Attleboro
- Taunton, MA (22 miles from Warwick, RI)
- 20 days ago
- Taunton, MA (22 miles from Warwick, RI)
- 20 days ago
This position is NOT apart of Bristol County Savings Bank BRISTOL WEALTH GROUP CLIENT SERVICES MANAGER - ATTLEBORO Reports To: Chief Operating Officer/ Financial Advisor in Charge in Attleboro JOB...
Client Care Manager, Home Health
- Providence, RI (8 miles from Warwick, RI)
- 21 days ago
- Providence, RI (8 miles from Warwick, RI)
- 21 days ago
Client Care Manager, Home Health BAYADA Home Health Care - 3.8 Providence, RI Job Details 1 day ago Benefits Paid holidays Health insurance Dental insurance Employee assistance program Vision...
- Warren, RI (10 miles from Warwick, RI)
- 21 days ago
- Warren, RI (10 miles from Warwick, RI)
- 21 days ago
Position Summary We are seeking a dynamic and experienced Customer Service Manager to lead our customer support team, ensuring our clients receive top-tier assistance throughout their purchase and ownership...
Client Service Manager (Hybrid)
- Cumberland, RI (17 miles from Warwick, RI)
- 22 days ago
- Cumberland, RI (17 miles from Warwick, RI)
- 22 days ago
Qualifications and Requirements : 3 years' experience preferred At Least 1 year of experience in the P&C insurance industry High School Diploma/ GED Active Massachusetts Property & Casualty Insurance...
- Mansfield, MA (24 miles from Warwick, RI)
- 30+ days ago
- Mansfield, MA (24 miles from Warwick, RI)
- 30+ days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
Demographic Data for Warwick, RI
Moving to Warwick, RI? Find some basic demographic data about Warwick, RI below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Warwick, RI
Highest Education Level
Customer Service Managers in Warwick, RI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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