Customer Service Manager Jobs in Newport, RI
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Client Success Manager III Location: Remote in the United Kingdom + Travel to Clients on Request The Client Success Team is composed of Client Success Managers (CSMs) who are well versed in cyber...
- Providence, RI (23 miles from Newport, RI)
- 2 days ago
- Providence, RI (23 miles from Newport, RI)
- 2 days ago
Passionate Customer Service Professional Needed. Must Love Pets. Banfield Pet Hospital - Johnston Job Description Client Service Coordinator needed for Banfield Pet Hospital in Johnston, RI!...
- Providence, RI (23 miles from Newport, RI)
- 3 days ago
- Providence, RI (23 miles from Newport, RI)
- 3 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
US Seasonal Tax-Financial Services Organization-Private Client Services- Manager
- Providence, RI (23 miles from Newport, RI)
- 3 days ago
- Providence, RI (23 miles from Newport, RI)
- 3 days ago
Location: Anywhere in Country At EY, were all in to shape your future with confidence. Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you...
Remote Work- Coventry, RI (21 miles from Newport, RI)
- 7 days ago
- Coventry, RI (21 miles from Newport, RI)
- 7 days ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
Sr Customer Experience Manager
- Providence, RI (23 miles from Newport, RI)
- 10 days ago
- Providence, RI (23 miles from Newport, RI)
- 10 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
- Warwick, RI (16 miles from Newport, RI)
- 10 days ago
- Warwick, RI (16 miles from Newport, RI)
- 10 days ago
Position Summary: The DME Customer Service Supervisor will oversee the daily operations and ensure the overall success of the Customer Service team in a hospital-based Durable Medical Equipment...
- Providence, RI (23 miles from Newport, RI)
- 12 days ago
- Providence, RI (23 miles from Newport, RI)
- 12 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
Part Time Customer Experience Manager
- Warwick, RI (16 miles from Newport, RI)
- 12 days ago
- Warwick, RI (16 miles from Newport, RI)
- 12 days ago
Store - PROV-WARWICK, RI Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Customer Service Supervisor - Full Time
- Cranston, RI (21 miles from Newport, RI)
- 12 days ago
- Cranston, RI (21 miles from Newport, RI)
- 12 days ago
Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to...
FT Customer Experience Manager
- Seekonk, MA (24 miles from Newport, RI)
- 14 days ago
- Seekonk, MA (24 miles from Newport, RI)
- 14 days ago
Store - PROV-SEEKONK, MADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Customer Service Coordinator, Corporate
- Providence, RI (23 miles from Newport, RI)
- 16 days ago
- Providence, RI (23 miles from Newport, RI)
- 16 days ago
Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and...
Airport Customer Service Supervisor (Breeze) - PVD
- Warwick, RI (16 miles from Newport, RI)
- 28 days ago
- Warwick, RI (16 miles from Newport, RI)
- 28 days ago
General information Job Title Airport Customer Service Supervisor (Breeze) - PVD Date Monday, June 2, 2025 State Rhode Island City Warwick Base Pay Rate: $ 20.50 Full/Part Time Full Time Exempt or...
Retail Customer Service Supervisor
- Warwick, RI (16 miles from Newport, RI)
- 30+ days ago
- Warwick, RI (16 miles from Newport, RI)
- 30+ days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
- North Kingstown, RI (10 miles from Newport, RI)
- 30+ days ago
- North Kingstown, RI (10 miles from Newport, RI)
- 30+ days ago
Our client, a leading provider in the technology industry, is seeking a Customer Service Coordinator to join their team. As a Customer Service Coordinator, you will be part of the Service and...
Demographic Data for Newport, RI
Moving to Newport, RI? Find some basic demographic data about Newport, RI below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Newport, RI
Highest Education Level
Customer Service Managers in Newport, RI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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