Customer Service Manager Jobs in Cumberland, RI
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service Supervisor - Full Time
- Cranston, RI (11 miles from Cumberland, RI)
- moments ago
- Cranston, RI (11 miles from Cumberland, RI)
- moments ago
Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to...
Client Service Manager - Network
- Westborough, MA (23 miles from Cumberland, RI)
- 1 hour ago
- Westborough, MA (23 miles from Cumberland, RI)
- 1 hour ago
Position Title: Client Service Manager, Network (P3) Company Summary Crown Castle is the nation's largest provider of shared communications infrastructure: towers, small cells and fiber. It all...
Contract Administrator/Customer Service Manager
- Grafton, MA (21 miles from Cumberland, RI)
- 20 hours ago
- Grafton, MA (21 miles from Cumberland, RI)
- 20 hours ago
Contract Administrator/Customer Service Manager 3.0 3.0 out of 5 stars North Grafton, MA Contract Administrator/Customer Service Manager Country United States of America State / County Massachusetts...
Contract Administrator/Customer Service Manager
- North Grafton, MA (22 miles from Cumberland, RI)
- 2 days ago
- North Grafton, MA (22 miles from Cumberland, RI)
- 2 days ago
The Contract Administrator/Customer Service Manager expedites orders and arranges inspections/witnessing points as required....
Manager, Client Service Implementation - Institutional Wealth Management Services
- Smithfield, RI (6 miles from Cumberland, RI)
- 3 days ago
- Smithfield, RI (6 miles from Cumberland, RI)
- 3 days ago
Manager, Client Service Implementation - Institutional Wealth Management Services Fidelity Investments - 4.0 Smithfield, RI Job Details $63,000 - $100,000 a year 2 days ago Benefits Loan repayment...
- Taunton, MA (16 miles from Cumberland, RI)
- 6 days ago
- Taunton, MA (16 miles from Cumberland, RI)
- 6 days ago
Join the Leader in Complex Rehabilitation Technology - Become a Customer Care Coordinator at Numotion! At Numotion, we are proud to be the nation's leading provider of Complex Rehabilitation...
Full-Time Customer Service Supervisor
- North Smithfield, RI (5 miles from Cumberland, RI)
- 6 days ago
- North Smithfield, RI (5 miles from Cumberland, RI)
- 6 days ago
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
Supervisor, Customer Service Management
- Providence, RI (9 miles from Cumberland, RI)
- 7 days ago
- Providence, RI (9 miles from Cumberland, RI)
- 7 days ago
.** **Job Summary** The Supervisor, Customer Service Management directly supervises staff that are performing customer service and enrollment activities as well as Reimbursement Staff performing benefit...
Remote WorkDirector/Senior, Client Service Manager
- Smithfield, RI (6 miles from Cumberland, RI)
- 7 days ago
- Smithfield, RI (6 miles from Cumberland, RI)
- 7 days ago
The RoleYou will be the primary Fidelity client service contact for Defined Contribution and emerging Workplace products for some of Fidelity's largest institutional clients. As the main contact,...
- Warwick, RI (17 miles from Cumberland, RI)
- 8 days ago
- Warwick, RI (17 miles from Cumberland, RI)
- 8 days ago
This ON-SITE position is responsible for ensuring that customer needs are being met through phone, e-mail, web, and order taking; adherence to established SLAs is essential to success in the role....
Retail Customer Service Supervisor
- Millbury, MA (24 miles from Cumberland, RI)
- 9 days ago
- Millbury, MA (24 miles from Cumberland, RI)
- 9 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Sr Lead Customer Experience Manager
- Providence, RI (9 miles from Cumberland, RI)
- 14 days ago
- Providence, RI (9 miles from Cumberland, RI)
- 14 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and...
- Canton, MA (22 miles from Cumberland, RI)
- 15 days ago
- Canton, MA (22 miles from Cumberland, RI)
- 15 days ago
BAYADA Home Health Care is currently seeking a Client Services Manager to join our Canton, MA M edicare certified Home Health Visits Office. If you are looking for an exciting career opportunity...
Customer Service Team Lead, Neurodiverse Solutions
- Providence, RI (9 miles from Cumberland, RI)
- 20 days ago
- Providence, RI (9 miles from Cumberland, RI)
- 20 days ago
Job ID Number** R5151 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** Do you have a passion for developing, coaching, and motivating a team? We are looking for a...
Bristol Wealth Group - Client Services Manager- Attleboro
- Taunton, MA (16 miles from Cumberland, RI)
- 20 days ago
- Taunton, MA (16 miles from Cumberland, RI)
- 20 days ago
This position is NOT apart of Bristol County Savings Bank BRISTOL WEALTH GROUP CLIENT SERVICES MANAGER - ATTLEBORO Reports To: Chief Operating Officer/ Financial Advisor in Charge in Attleboro JOB...
Demographic Data for Cumberland, RI
Moving to Cumberland, RI? Find some basic demographic data about Cumberland, RI below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Cumberland, RI
Highest Education Level
Customer Service Managers in Cumberland, RI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »