Customer Service Manager Jobs in Willow Street, PA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Lebanon, PA (24 miles from Willow Street, PA)
- 4 days ago
- Lebanon, PA (24 miles from Willow Street, PA)
- 4 days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
Assistant Customer Experience Manager
- Lancaster, PA (8 miles from Willow Street, PA)
- 10 days ago
- Lancaster, PA (8 miles from Willow Street, PA)
- 10 days ago
Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and...
- Red Lion, PA (16 miles from Willow Street, PA)
- 12 days ago
- Red Lion, PA (16 miles from Willow Street, PA)
- 12 days ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
- Coatesville, PA (22 miles from Willow Street, PA)
- 16 days ago
- Coatesville, PA (22 miles from Willow Street, PA)
- 16 days ago
Position Responsibilities: Serve as the primary liaison between customers and the distribution center, responsible for building positive relationships, enhancing customer satisfaction, resolving...
Full Time Customer Experience Manager
- Lancaster, PA (8 miles from Willow Street, PA)
- 19 days ago
- Lancaster, PA (8 miles from Willow Street, PA)
- 19 days ago
Store - LANCASTER, PA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Lebanon, PA (24 miles from Willow Street, PA)
- 30+ days ago
- Lebanon, PA (24 miles from Willow Street, PA)
- 30+ days ago
The Customer Service Manager is responsible for the front-end operations of the store to maximize customer experience, sales, round up, production, rotation and merchandising....
- Lancaster, PA (8 miles from Willow Street, PA)
- 45+ days ago
- Lancaster, PA (8 miles from Willow Street, PA)
- 45+ days ago
Customer Service Supervisor Job Category: Store Operations Requisition Number: CUSTO046165 Posting Details Posted: May 13, 2025 Full-Time On-site Locations Showing 1 location Store 205 Lancaster,...
Event Coordinator /Customer service
- Lebanon, PA (24 miles from Willow Street, PA)
- 45+ days ago
- Lebanon, PA (24 miles from Willow Street, PA)
- 45+ days ago
Store - LEBANON, PA Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a stress-free, fun, and engaging experience for guests. Deliver...
- Lancaster, PA (8 miles from Willow Street, PA)
- 90+ days ago
- Lancaster, PA (8 miles from Willow Street, PA)
- 90+ days ago
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
Demographic Data for Willow Street, PA
Moving to Willow Street, PA? Find some basic demographic data about Willow Street, PA below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Willow Street, PA
Highest Education Level
Customer Service Managers in Willow Street, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Customer Success
- Zendesk
- Bank Deposits
- Order Entry
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Closing
- Strategy Development
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Punctual
- Driving
- Verbal Communication
- Events
- Flexibility
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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