Customer Service Manager Jobs in West Chester, PA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Philadelphia, PA (23 miles from West Chester, PA)
- 2 days ago
- Philadelphia, PA (23 miles from West Chester, PA)
- 2 days ago
CUSTOMER SERVICE MANAGER Job Details Job Location Parkside Store - Philadelphia, PA Salary Range $17.75 - $21.75 Hourly Description The Customer Service Manager is responsible for the oversight, leadership...
- North Wales, PA (24 miles from West Chester, PA)
- 3 days ago
- North Wales, PA (24 miles from West Chester, PA)
- 3 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
Regional Client Service Director
- Philadelphia, PA (23 miles from West Chester, PA)
- 3 days ago
- Philadelphia, PA (23 miles from West Chester, PA)
- 3 days ago
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We...
- Philadelphia, PA (23 miles from West Chester, PA)
- 3 days ago
- Philadelphia, PA (23 miles from West Chester, PA)
- 3 days ago
Stantec Consulting Services Inc., Client Service Manager (Multiple Positions), Philadelphia, PA. Oversee and support multiple water, wastewater, and stormwater projects within budget and on...
Customer Experience Manager, Evenings/Weekends D319/8369
- Wilmington, DE (19 miles from West Chester, PA)
- 3 days ago
- Wilmington, DE (19 miles from West Chester, PA)
- 3 days ago
Store - Wilmington, DE Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Retail Customer Service Supervisor
- Springfield, PA (14 miles from West Chester, PA)
- 3 days ago
- Springfield, PA (14 miles from West Chester, PA)
- 3 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
- New Castle, DE (24 miles from West Chester, PA)
- 4 days ago
- New Castle, DE (24 miles from West Chester, PA)
- 4 days ago
Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop...
Associate Director, Client Services
- Wayne, PA (11 miles from West Chester, PA)
- 4 days ago
- Wayne, PA (11 miles from West Chester, PA)
- 4 days ago
Job Overview: Manages a group of client service professionals within a part of a large market or region. Responsible for quality and service to client, ensuring client obtains maximum value from...
- Radnor, PA (11 miles from West Chester, PA)
- 5 days ago
- Radnor, PA (11 miles from West Chester, PA)
- 5 days ago
About the Company Relay Network is the innovator of a new B2C channel designed for businesses to create more valuable customer relationships. Our HIPAA-compliant, personalized channel combines the...
- Wilmington, DE (19 miles from West Chester, PA)
- 6 days ago
- Wilmington, DE (19 miles from West Chester, PA)
- 6 days ago
We are looking for a motivated and team focused Customer Service Team Lead who will be a part of a fast paced, diverse, work environment where you take ownership of your work while collaborating...
Part Time Customer Experience Manager
- Wilmington, DE (19 miles from West Chester, PA)
- 7 days ago
- Wilmington, DE (19 miles from West Chester, PA)
- 7 days ago
Part Time Customer Experience Manager at Michaels in WILMINGTON, United States Job Description Store - WILMINGTON-CHRISTIANA, DE Deliver a customer centric shopping experience by managing and...
- Coatesville, PA (11 miles from West Chester, PA)
- 11 days ago
- Coatesville, PA (11 miles from West Chester, PA)
- 11 days ago
Position Responsibilities: Serve as the primary liaison between customers and the distribution center, responsible for building positive relationships, enhancing customer satisfaction, resolving...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Newtown Square, PA (9 miles from West Chester, PA)
- 11 days ago
- Newtown Square, PA (9 miles from West Chester, PA)
- 11 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Fort Washington, PA (23 miles from West Chester, PA)
- 12 days ago
- Fort Washington, PA (23 miles from West Chester, PA)
- 12 days ago
Job Classification: Sales - Sales At Prudential, we believe talent is key to achieving our vision. When you join Prudential, you'll unlock a motivating and impactful career - all while growing...
Client Service Coordinator - 000564
- Downingtown, PA (6 miles from West Chester, PA)
- 12 days ago
- Downingtown, PA (6 miles from West Chester, PA)
- 12 days ago
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the...
Demographic Data for West Chester, PA
Moving to West Chester, PA? Find some basic demographic data about West Chester, PA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in West Chester, PA
Highest Education Level
Customer Service Managers in West Chester, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Resolution
- Cash Management
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Driving
- Punctual
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- English
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »