Customer Service Manager Jobs in Washington, PA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Pittsburgh, PA (23 miles from Washington, PA)
- 30+ days ago
- Pittsburgh, PA (23 miles from Washington, PA)
- 30+ days ago
Job Summary Our Front End Team Leaders oversee all Front End, Cash Office, and Service Desk Operations. They are responsible for directing, ordering materials and supplies, and implementing...
Client Service Manager - Network
- Canonsburg, PA (8 miles from Washington, PA)
- 12 hours ago
- Canonsburg, PA (8 miles from Washington, PA)
- 12 hours ago
Position Title: Client Service Manager, Network (P3) Company Summary Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells and fiber. It all...
Senior Vice President, Client Service Manager
- Pittsburgh, PA (23 miles from Washington, PA)
- 2 days ago
- Pittsburgh, PA (23 miles from Washington, PA)
- 2 days ago
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible...
- Crafton, PA (20 miles from Washington, PA)
- 4 days ago
- Crafton, PA (20 miles from Washington, PA)
- 4 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Senior Client Service Manager - National
- Pittsburgh, PA (23 miles from Washington, PA)
- 7 days ago
- Pittsburgh, PA (23 miles from Washington, PA)
- 7 days ago
Company : Highmark Inc. Job Description : JOB SUMMARY This job partners with assigned Client Managers to maintain and grow existing business and ensure that positive account relationships are...
Customer Service and Administrator
- Pittsburgh, PA (23 miles from Washington, PA)
- 7 days ago
- Pittsburgh, PA (23 miles from Washington, PA)
- 7 days ago
Customer Service and Administrator Job Poster : Jobs Skills:Customer Service | Location: Pittsburgh, Pennsylvania, United States Of America Views:8 If you have the following skills and experience...
Company: Marsh McLennan Agency Description: The Enterprise Client Service Manager (CSM) is responsible for the tangible day-to-day client support for all services and products delivered to clients...
Retail Customer Service Supervisor
- Pittsburgh, PA (23 miles from Washington, PA)
- 12 days ago
- Pittsburgh, PA (23 miles from Washington, PA)
- 12 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
- McMurray, PA (8 miles from Washington, PA)
- 14 days ago
- McMurray, PA (8 miles from Washington, PA)
- 14 days ago
1. **Admin/Customer Service** - for our client in **Greentree**. Company working with workers compensation claims. Monday through Friday 8:30 AM to 5:00 PM. Can be flexible on the schedule. $20.00...
FT Customer Experience Manager
- Pittsburgh, PA (23 miles from Washington, PA)
- 17 days ago
- Pittsburgh, PA (23 miles from Washington, PA)
- 17 days ago
Store - PITT-ROBINSON TOWNSHIP, PADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
- Carnegie, PA (18 miles from Washington, PA)
- 23 days ago
- Carnegie, PA (18 miles from Washington, PA)
- 23 days ago
POSITION SUMMARY: The Associate Account Manager is responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste...
Customer Experience Manager - Victoria's Secret - The Mall at Robinson - Pittsburgh, PA
- Pittsburgh, PA (23 miles from Washington, PA)
- 30+ days ago
- Pittsburgh, PA (23 miles from Washington, PA)
- 30+ days ago
A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store...
Client Service Manager Trainee - Achieve July 2025
- Pittsburgh, PA (23 miles from Washington, PA)
- 30+ days ago
- Pittsburgh, PA (23 miles from Washington, PA)
- 30+ days ago
& Casualty license and Commercial Lines Coverage Specialist designation....
Client Success Manager, Alinea Engage (Client Management IV) - REMOTE
- Pittsburgh, PA (23 miles from Washington, PA)
- 60+ days ago
- Pittsburgh, PA (23 miles from Washington, PA)
- 60+ days ago
About Net Health Belong. Thrive. Make a Difference. Are you looking for a meaningful and satisfying career where you have endless opportunities to grow and be financially rewarded? Net Health may...
Remote WorkPT Customer Experience Manager
- Pittsburgh, PA (23 miles from Washington, PA)
- 60+ days ago
- Pittsburgh, PA (23 miles from Washington, PA)
- 60+ days ago
Store - PITT-NORTH HILLS, PADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Demographic Data for Washington, PA
Moving to Washington, PA? Find some basic demographic data about Washington, PA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Washington, PA
Highest Education Level
Customer Service Managers in Washington, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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