Customer Service Manager Jobs in Reading, PA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service Coordinator - Full Time
- Goodwill Keystone Area
- Fogelsville, PA (22 miles from Reading, PA)
- 5 days ago
- Fogelsville, PA (22 miles from Reading, PA)
- 5 days ago
Be backup to Customer Service Manager as needed. Assists with ensuring and enforcing compliance with all asset protection policies and procedures....
In Person Full TimePosition Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop...
In Person- Goodwill Keystone Area
- Laureldale, PA (3 miles from Reading, PA)
- 11 days ago
- Laureldale, PA (3 miles from Reading, PA)
- 11 days ago
The Customer Service Manager is responsible for the front-end operations of the store to maximize customer experience, sales, round up, production, rotation and merchandising....
In PersonPosition Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop...
In PersonPosition Summary: Penske's Customer Care team is responsible for responding to internal and external customer requests regarding billing, contracts and other aspects of our customers'...
In PersonIntern (Paid) - Client Service Coordinator Public Defender's Department
- Berks County, PA
- Reading, PA
- 30+ days ago
- Reading, PA
- 30+ days ago
Salary: $19.70 per hour POSITION SUMMARY: The Client Services Coordinator (CSC) part-time intern in the Public Defender's Office works directly with the Chief Public Defender, 1st Assistant Public...
In Person InternshipCustomer Experience Manager - Nights & Weekends 5143 Pottstown PA
- Michaels
- Pottstown, PA (18 miles from Reading, PA)
- 30+ days ago
- Pottstown, PA (18 miles from Reading, PA)
- 30+ days ago
Store - PHI-POTTSTOWN, PADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person- Carpenter Technology
- Reading, PA
- 45+ days ago
- Reading, PA
- 45+ days ago
Carpenter Technology Corporation is a leading producer and distributor of premium specialty alloys, including titanium alloys, nickel and cobalt based superalloys, stainless steels, alloy steels...
In PersonPart Time Night & Weekends Customer Experience Manager 5143 Pottstown PA
- Michaels Stores
- Pottstown, PA (18 miles from Reading, PA)
- 45+ days ago
- Pottstown, PA (18 miles from Reading, PA)
- 45+ days ago
Store - PHI-POTTSTOWN, PA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person Part TimeDemographic Data for Reading, PA
Moving to Reading, PA? Find some basic demographic data about Reading, PA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Reading, PA
Highest Education Level
Customer Service Managers in Reading, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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