Customer Service Representative Jobs in Reading, PA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- MillerKnoll
- East Greenville, PA (23 miles from Reading, PA)
- 13 days ago
- MillerKnoll
- East Greenville, PA (23 miles from Reading, PA)
- 13 days ago
Why join us? Our purpose is to design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger...
- Wernersville, PA (7 miles from Reading, PA)
- 13 hours ago
- Wernersville, PA (7 miles from Reading, PA)
- 13 hours ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
- New Holland, PA (17 miles from Reading, PA)
- 13 hours ago
- New Holland, PA (17 miles from Reading, PA)
- 13 hours ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
- Spring City, PA (21 miles from Reading, PA)
- 15 hours ago
- Spring City, PA (21 miles from Reading, PA)
- 15 hours ago
Soar with us at Wawa. We believe we can make life a little better every day one smile, hoagie, or experience at a time. And theres one secret ingredient that truly sets Wawa apart: Our Associates....
Customer Service Representative
- Orefield, PA (24 miles from Reading, PA)
- 2 days ago
- Orefield, PA (24 miles from Reading, PA)
- 2 days ago
Apply Job Type Full-time Description Responsible for promoting the bank in a positive way through building and maintaining customer relationships though the account opening process and on the...
Customer Service Representitive
- Pottstown, PA (18 miles from Reading, PA)
- 3 days ago
- Pottstown, PA (18 miles from Reading, PA)
- 3 days ago
About Your Future with Service Partners Are you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? Is being part of...
Distribution Customer Service Representative
- Breinigsville, PA (19 miles from Reading, PA)
- 3 days ago
- Breinigsville, PA (19 miles from Reading, PA)
- 3 days ago
Overview The Distribution Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt...
Retail Customer Service Cashier
- Hamburg, PA (14 miles from Reading, PA)
- 3 days ago
- Hamburg, PA (14 miles from Reading, PA)
- 3 days ago
Benefits: Fuel Your Growth with Love's - company funded tuition assistance program Paid Time Off Flexible Scheduling 401(k) - 100% Match up to 5% Medical/Dental/Vision Insurance after 30 days...
We are looking for an enthusiastic, curious professional with a passion for technology, problem solving, and having meaningful interactions with our customers. The assignment is a unique chance to...
- Blandon, PA (7 miles from Reading, PA)
- 4 days ago
- Blandon, PA (7 miles from Reading, PA)
- 4 days ago
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
- East Greenville, PA (23 miles from Reading, PA)
- 4 days ago
- East Greenville, PA (23 miles from Reading, PA)
- 4 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
- Boyertown, PA (13 miles from Reading, PA)
- 4 days ago
- Boyertown, PA (13 miles from Reading, PA)
- 4 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
- Ephrata, PA (17 miles from Reading, PA)
- 4 days ago
- Ephrata, PA (17 miles from Reading, PA)
- 4 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
- Shillington, PA (4 miles from Reading, PA)
- 4 days ago
- Shillington, PA (4 miles from Reading, PA)
- 4 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
- Limerick, PA (24 miles from Reading, PA)
- 4 days ago
- Limerick, PA (24 miles from Reading, PA)
- 4 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
Demographic Data for Reading, PA
Moving to Reading, PA? Find some basic demographic data about Reading, PA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Reading, PA
Highest Education Level
Customer Service Representatives in Reading, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Pulling
- Restocking
- Discretion
- Bathroom Remodeling
- Replenishing
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- First In, First Out
- Order Entry
- Payment Processing
- Customer Support
- Asset Protection
- Sales Leadership
- Willingness To Learn
- Courteous
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Housekeeping
- Cashier Skills
- Reimbursement
- Relationship Management
- Friendliness
- Listening
- Retail
- Decision Making
- Customer Relations
- High School Diploma
- Telephone Skills
- Driving
- Filing
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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