Customer Service Representative Jobs in Reading, PA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Rep(04754) - 799 State St.
- Pottstown, PA (18 miles from Reading, PA)
- 1 hour ago
- Pottstown, PA (18 miles from Reading, PA)
- 1 hour ago
Company Description Job Description Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler Prepare product. Receive and process telephone orders. Take...
Customer Service Rep(04847) - 1 West Penn Ave.
- Robesonia, PA (9 miles from Reading, PA)
- 1 day ago
- Robesonia, PA (9 miles from Reading, PA)
- 1 day ago
Company Description Job Description Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler Prepare product. Receive and process telephone orders. Take...
LNS Airport- PT Customer Service Agent
- Lititz, PA (22 miles from Reading, PA)
- 2 days ago
- Lititz, PA (22 miles from Reading, PA)
- 2 days ago
LNS Airport- PT Customer Service Agent Job Description: At Surf Air Mobility, were transforming air mobility. As innovators in aviation, we are at the forefront of creating a more efficient and...
ULINE- Customer Service Representative
- Wescosville, PA (24 miles from Reading, PA)
- 3 days ago
- Wescosville, PA (24 miles from Reading, PA)
- 3 days ago
Customer Service Representative Pay from $22 to $27 per hour with significant growth and earning potential!...
Customer Service Representative - Bilingual
- Hereford, PA (21 miles from Reading, PA)
- 5 days ago
- Hereford, PA (21 miles from Reading, PA)
- 5 days ago
Customer Service Representative - Bilingual Pay from $23 to $28 per hour with significant growth and earning potential!...
This role provides guidance and advice to less experienced Customer Service Representatives....
- Macungie, PA (21 miles from Reading, PA)
- 6 days ago
- Macungie, PA (21 miles from Reading, PA)
- 6 days ago
As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers. Our CSAs are proud to be part of a beloved brand that is committed...
Bilingual Customer Service Specialist (Spanish)
- Fogelsville, PA (22 miles from Reading, PA)
- 7 days ago
- Fogelsville, PA (22 miles from Reading, PA)
- 7 days ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
We are looking for an enthusiastic, curious professional with a passion for technology, problem solving, and having meaningful interactions with our customers. The assignment is a unique chance to...
TEMP-TO-HIRE Front Desk/Customer Service opportunity! Schedule: Candidates must have schedule flexibility. Typical hours are Monday through Friday, starting between 8:00 AM and 9:00 AM and ending...
- Hamburg, PA (14 miles from Reading, PA)
- 12 days ago
- Hamburg, PA (14 miles from Reading, PA)
- 12 days ago
Description Job Description: Customer service Reports to: Office Manager Job Purpose: To provide customers with product and service information in a friendly and knowledgeable manner. Conflict...
Job Title: Customer Service Representative Reports to: General Manager Work Type: Full-Time, Monday- Friday (40 hours a week) Pay Rate: $16.50 - $18.00 per hour Location: Reading, PA Bilingual in Spanish...
Customer Service Representative
- Breinigsville, PA (19 miles from Reading, PA)
- 12 days ago
- Breinigsville, PA (19 miles from Reading, PA)
- 12 days ago
Customer Service Representative Pay from $22 to $27 per hour with significant growth and earning potential!...
Demographic Data for Reading, PA
Moving to Reading, PA? Find some basic demographic data about Reading, PA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Reading, PA
Highest Education Level
Customer Service Representatives in Reading, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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