Customer Service Representative Jobs in Reading, PA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Rep(09137) - 3752 Pa. Route 309 Suite B
- Orefield, PA (24 miles from Reading, PA)
- moments ago
- Orefield, PA (24 miles from Reading, PA)
- moments ago
Company Description Job Description Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler Prepare product. Receive and process telephone orders. Take...
Customer Service Rep(04867) - Sanatoga
- Pottstown, PA (18 miles from Reading, PA)
- moments ago
- Pottstown, PA (18 miles from Reading, PA)
- moments ago
Company Description Job Description Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills....
Retail Store Specialist (Customer Service/ Merchandising) - Full time NEW STORE OPENING
- Trexlertown, PA (22 miles from Reading, PA)
- 8 hours ago
- Trexlertown, PA (22 miles from Reading, PA)
- 8 hours ago
Join our team! All associates receive a 30% discount! The compensation range for this opportunity is $13.00 to $14.25 per hour. Compensation for this opportunity is based on candidate experience...
DIRECT HIRE Customer Service opportunity in Reading, PA! Technical/manufacturing customer service experience - at least 2 years Strong computer skills - MS Office, especially Excel Detail-oriented...
Float Customer Service Representative I
- Intercourse, PA (23 miles from Reading, PA)
- 20 hours ago
- Intercourse, PA (23 miles from Reading, PA)
- 20 hours ago
Customer service representatives respond to customer inquiries via telephone and face-to-face meetings....
Hiring Now Billing / Customer Service Representative in Lititz, PA!
- Lititz, PA (22 miles from Reading, PA)
- 21 hours ago
- Lititz, PA (22 miles from Reading, PA)
- 21 hours ago
PeopleShare is seeking A Billing/ Customer Service Representative in the Lititz, PA area!! Apply today or call our office at ......
- Ephrata, PA (17 miles from Reading, PA)
- 1 day ago
- Ephrata, PA (17 miles from Reading, PA)
- 1 day ago
Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to...
Phlebotomy and Customer Service Specialist Ephrata Outpatient Labs ( Full Time/ Day Shift)
- Ephrata, PA (17 miles from Reading, PA)
- 1 day ago
- Ephrata, PA (17 miles from Reading, PA)
- 1 day ago
Phlebotomy and Customer Service Specialist Ephrata Outpatient Labs ( Full Time/ Day Shift) Job ID: 257329 Category: Medical Laboratory/Pathology Work Type: FT Location: Ephrata, PA, United States...
Customer Service - Donor Support Technician
- Temple, PA (4 miles from Reading, PA)
- 2 days ago
- Temple, PA (4 miles from Reading, PA)
- 2 days ago
The Opportunity Responsible for preparing the donor, donor area and equipment for the pheresis processors. You will report to the Assistant Center Manager. The Role Prepares the autopheresis...
Medical Screener - Reception Technician (Customer Service)
- Temple, PA (4 miles from Reading, PA)
- 2 days ago
- Temple, PA (4 miles from Reading, PA)
- 2 days ago
The Opportunity Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. You...
Customer Service Representative - 042925 -3728228
- Ephrata, PA (17 miles from Reading, PA)
- 3 days ago
- Ephrata, PA (17 miles from Reading, PA)
- 3 days ago
Work in a place where your team values YOU. Champion Home Builder, Inc wants YOU! We are seeking to hire a great employees to join our team at our Ephrata plant. WHAT DO WE OFFER? 401k plan with...
Customer Service Representative (Loan Consultant II)
- Sinking Spring, PA (5 miles from Reading, PA)
- 5 days ago
- Sinking Spring, PA (5 miles from Reading, PA)
- 5 days ago
At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and...
We are looking for an enthusiastic, curious professional with a passion for technology, problem solving, and having meaningful interactions with our customers. The assignment is a unique chance to...
Customer Service Representative
- Ephrata, PA (17 miles from Reading, PA)
- 7 days ago
- Ephrata, PA (17 miles from Reading, PA)
- 7 days ago
Service Representative will handle customer inquiries through incoming/outgoing phone calls, online chat interactions, or email requests....
Customer Service Representative (Loan Consultant II)
- Sinking Spring, PA (5 miles from Reading, PA)
- 7 days ago
- Sinking Spring, PA (5 miles from Reading, PA)
- 7 days ago
At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and...
Demographic Data for Reading, PA
Moving to Reading, PA? Find some basic demographic data about Reading, PA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Reading, PA
Highest Education Level
Customer Service Representatives in Reading, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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