Customer Service Manager Jobs in Pittsburgh, PA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Washington, PA (23 miles from Pittsburgh, PA)
- 11 hours ago
- Washington, PA (23 miles from Pittsburgh, PA)
- 11 hours ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. CLIENT SERVICE COORDINATOR...
Client Strategic Project Manager; Client Service
- Pittsburgh, PA
- 21 hours ago
- Pittsburgh, PA
- 21 hours ago
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible...
PT Customer Experience Manager-1
- Pleasant Hills, PA (4 miles from Pittsburgh, PA)
- 2 days ago
- Pleasant Hills, PA (4 miles from Pittsburgh, PA)
- 2 days ago
Store - PITT-PLEASANT HILLS, PA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a **Customer Service Lead**!...
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We...
Are you a proactive problem-solver with a passion for delivering exceptional customer service? Were looking for a Client Services & Operations Coordinator to join our client's team and help us...
Job Summary Our POS Leads are key players in our stores success. They make sure our registers are in the best shape to serve our guests quickly. They also guide the team with technical support and...
- Penn Hills, PA (7 miles from Pittsburgh, PA)
- 4 days ago
- Penn Hills, PA (7 miles from Pittsburgh, PA)
- 4 days ago
Join the Leader in Complex Rehabilitation Technology - Become a Customer Care Coordinator at Numotion! At Numotion, we are proud to be the nation's leading provider of Complex Rehabilitation...
Company : Highmark Inc. Job Description : JOB SUMMARY This job partners with assigned Client Managers to maintain and grow existing business and ensure that positive account relationships are...
- Bethel Park, PA (7 miles from Pittsburgh, PA)
- 7 days ago
- Bethel Park, PA (7 miles from Pittsburgh, PA)
- 7 days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
Store - PITT-PLEASANT HILLS, PADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Store - PITT-NORTH HILLS, PA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
- Monroeville, PA (7 miles from Pittsburgh, PA)
- 10 days ago
- Monroeville, PA (7 miles from Pittsburgh, PA)
- 10 days ago
Store - PITT-WM PENN HWY, PA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
- Leetsdale, PA (21 miles from Pittsburgh, PA)
- 10 days ago
- Leetsdale, PA (21 miles from Pittsburgh, PA)
- 10 days ago
Essential Skills 5-10 years of experience in Sales/Customer Service Management. Experience with ERP systems, preferably SAP. Background in government contracts, sales, and technology support....
PT Operations Admin Customer Service- 5 PM Start
- Eighty Four, PA (16 miles from Pittsburgh, PA)
- 11 days ago
- Eighty Four, PA (16 miles from Pittsburgh, PA)
- 11 days ago
Overview PITT OHIO, a $900 million, high service, highly profitable, transportation solutions provider offering SUPPLY CHAIN, LTL and TRUCKLOAD services is seeking a Part Time Operations...
Demographic Data for Pittsburgh, PA
Moving to Pittsburgh, PA? Find some basic demographic data about Pittsburgh, PA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Pittsburgh, PA
Highest Education Level
Customer Service Managers in Pittsburgh, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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