Customer Service Manager Jobs in Pittsburgh, PA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Retail Part Time Customer Experience Manager
- Michaels Stores
- Pittsburgh, PA
- 2 days ago
- Pittsburgh, PA
- 2 days ago
Store - PITT-ROBINSON TOWNSHIP, PADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
In Person Part TimeCustomer Service Manager- East
- ASC Engineered Solutions
- Pittsburgh, PA
- 3 days ago
- Pittsburgh, PA
- 3 days ago
Customer Service Manager- East The Customer Service Manager is responsible for hiring, coaching, and leading a diverse and inclusive team in a fast-paced, rapidly changing environment....
HybridPart time Customer Experience Manager
- Michaels Stores
- Tarentum, PA (18 miles from Pittsburgh, PA)
- 4 days ago
- Tarentum, PA (18 miles from Pittsburgh, PA)
- 4 days ago
Store - PITT-FRAZER/PITTSBURGH MILLS, PADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
In Person Part Time- Goodwill of the San Francisco Bay
- Pittsburgh, PA
- 4 days ago
- Pittsburgh, PA
- 4 days ago
396 Atlantic Avenue Pittsburg California, 94565, Pay Range Minimum $19.25 Position Description: Responsible for the oversight, leadership and achievement for the sales floor and obtaining set...
In Person- BJ's Wholesale Club
- Bridgeville, PA (12 miles from Pittsburgh, PA)
- 4 days ago
- Bridgeville, PA (12 miles from Pittsburgh, PA)
- 4 days ago
A World-Class Team BJs Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work...
In PersonTitle PT Operations Admin Customer Service
- B&H Photo
- Pittsburgh, PA (7 miles from Pittsburgh, PA)
- 8 days ago
- Pittsburgh, PA (7 miles from Pittsburgh, PA)
- 8 days ago
SUPPLY CHAIN LTL TL GROUND ABOUT PITT OHIO SERVICES PRESS ROOM CAREER CENTER CONTACT PITT OHIO Corporate Office: 15 27th Street | Pittsburgh, PA 15222 | ... Contact Us Press Room Careers Employee...
In Person Part TimePT Retail Customer Experience Manager
- Michaels Stores
- Monroeville, PA (7 miles from Pittsburgh, PA)
- 14 days ago
- Monroeville, PA (7 miles from Pittsburgh, PA)
- 14 days ago
Store - PITT-WM PENN HWY, PA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
In Person Part TimeRetail Night Shift PT Customer Experience Manager
- Michaels Stores
- Monroeville, PA (7 miles from Pittsburgh, PA)
- 14 days ago
- Monroeville, PA (7 miles from Pittsburgh, PA)
- 14 days ago
Store - PITT-MONROEVILLE, PA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
In Person Part TimeSenior Client Service Manager - National
- Highmark Health
- Pittsburgh, PA
- 15 days ago
- Pittsburgh, PA
- 15 days ago
Company : Highmark Inc. Job Description : JOB SUMMARY This job partners with assigned Client Managers to maintain and grow existing business and ensure that positive account relationships are...
In PersonFull Time Customer Service Coordinator
- The TJX Companies, Inc.
- Pittsburgh, PA
- 16 days ago
- Pittsburgh, PA
- 16 days ago
HomeGoods At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and...
In Person Full Time- Floor & Decor
- Bethel Park, PA (7 miles from Pittsburgh, PA)
- 19 days ago
- Bethel Park, PA (7 miles from Pittsburgh, PA)
- 19 days ago
PURPOSE This position is responsible for the creative workflow process for cashiering, handling product returns, performing basic cash office functions, and providing every customer with an...
In PersonCustomer Service Supervisor Pittsburgh, PA
- BearCom
- Arsenal, PA (8 miles from Pittsburgh, PA)
- 26 days ago
- Arsenal, PA (8 miles from Pittsburgh, PA)
- 26 days ago
Customer Service Supervisor Pittsburgh, PA Pittsburgh PA - Pittsburgh, PA 15201 Apply Apply Description About Bearcom: Largest Distributor of Wireless Voice, Data, and Video Solutions in North...
In Person- Five Below
- Bridgeville, PA (12 miles from Pittsburgh, PA)
- 30+ days ago
- Bridgeville, PA (12 miles from Pittsburgh, PA)
- 30+ days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In Person- Veterans Affairs, Veterans Health Administration
- Pittsburgh, PA
- 30+ days ago
- Pittsburgh, PA
- 30+ days ago
HOME TEAMS OUR BURLINGTON CULTURE BENEFITS JOBS Customer Service Lead - Part-Time Keyword Location SEARCH Customer Service Lead - Part-Time Pittsburgh, PA If you have strong leadership skills, a...
In PersonPT Operations Admin Customer Service- 5 PM Start
- Pitt Ohio Express
- Eighty Four, PA (16 miles from Pittsburgh, PA)
- 30+ days ago
- Eighty Four, PA (16 miles from Pittsburgh, PA)
- 30+ days ago
Overview PITT OHIO is a family-owned transportation company with a long-standing commitment to safety, service and respect for our employees. We are currently seeking individuals to join our team...
In Person Part TimeDemographic Data for Pittsburgh, PA
Moving to Pittsburgh, PA? Find some basic demographic data about Pittsburgh, PA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Pittsburgh, PA
Highest Education Level
Customer Service Managers in Pittsburgh, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Courteous
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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