Customer Service Manager Jobs in Middletown, PA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Company: US3063 Sygma Pennsylvania (The Sygma Network, Inc) Sales Territory: Zip Code: 17110 Travel Percentage: COMPENSATION INFORMATION: The pay range provided is not indicative of Syscos actual...
Customer Service Manager - SYGMA - US
- Harrisburg, PA (9 miles from Middletown, PA)
- 3 days ago
- Harrisburg, PA (9 miles from Middletown, PA)
- 3 days ago
Directs and coordinates the Customer Service activities to assure customer satisfaction. Supervise all office administrative duties. RESPONSIBILITIES Responsible for recruiting, training and...
Assistant Customer Experience Manager
- Lancaster, PA (22 miles from Middletown, PA)
- 5 days ago
- Lancaster, PA (22 miles from Middletown, PA)
- 5 days ago
Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and...
- Harrisburg, PA (9 miles from Middletown, PA)
- 5 days ago
- Harrisburg, PA (9 miles from Middletown, PA)
- 5 days ago
TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Customer Service Lead to join our Toll By Plate Department in Harrisburg, Pennsylvania.Job Summary: The Customer Service...
- Red Lion, PA (22 miles from Middletown, PA)
- 7 days ago
- Red Lion, PA (22 miles from Middletown, PA)
- 7 days ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
Asisstant Customer Experience Manager
- York, PA (13 miles from Middletown, PA)
- 7 days ago
- York, PA (13 miles from Middletown, PA)
- 7 days ago
Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and...
Join the Leader in Complex Rehabilitation Technology - Become a Customer Care Coordinator at Numotion! At Numotion, we are proud to be the nation's leading provider of Complex Rehabilitation...
- Harrisburg, PA (9 miles from Middletown, PA)
- 11 days ago
- Harrisburg, PA (9 miles from Middletown, PA)
- 11 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and...
Customer Experience Manager-Victoria's Secret-Capital City-Camp Hill, PA
- Camp Hill, PA (10 miles from Middletown, PA)
- 12 days ago
- Camp Hill, PA (10 miles from Middletown, PA)
- 12 days ago
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....
- York, PA (13 miles from Middletown, PA)
- 12 days ago
- York, PA (13 miles from Middletown, PA)
- 12 days ago
Be backup to Customer Service Manager as needed. Assists with ensuring and enforcing compliance with all asset protection policies and procedures....
Customer Experience Manager - Full-Time
- Harrisburg, PA (9 miles from Middletown, PA)
- 13 days ago
- Harrisburg, PA (9 miles from Middletown, PA)
- 13 days ago
Store - HARRISBURG/EAST, PA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Full Time Customer Experience Manager
- Lancaster, PA (22 miles from Middletown, PA)
- 14 days ago
- Lancaster, PA (22 miles from Middletown, PA)
- 14 days ago
Store - LANCASTER, PA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
The Industrial Commercial Transportation Customer Service Manager will lead the North American customer service organization which is >40 members....
- Harrisburg, PA (9 miles from Middletown, PA)
- 24 days ago
- Harrisburg, PA (9 miles from Middletown, PA)
- 24 days ago
Cribl does differently. What does that mean? It means we are a serious company that doesn't take itself too seriously; and we're looking for people who love to get stuff done, and laugh a bit...
Employee Benefits Account Manager- Client Services in Lancaster,PA,US
- Lancaster, PA (22 miles from Middletown, PA)
- 26 days ago
- Lancaster, PA (22 miles from Middletown, PA)
- 26 days ago
Team Member Title: EMPLOYEE BENEFITS ACCOUNT MANAGER (Client Services) Position Summary The Employee Benefits Account Manager (Client Services) manages all aspects of our corporate client...
Demographic Data for Middletown, PA
Moving to Middletown, PA? Find some basic demographic data about Middletown, PA below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Middletown, PA
Highest Education Level
Customer Service Managers in Middletown, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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