Customer Service Manager Jobs in Lancaster, PA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service Manager - SYGMA - US
- Middletown, PA (22 miles from Lancaster, PA)
- 3 days ago
- Middletown, PA (22 miles from Lancaster, PA)
- 3 days ago
Company: US3063 Sygma Pennsylvania (The Sygma Network, Inc) Sales Territory: Zip Code: 17110 Travel Percentage: COMPENSATION INFORMATION: The pay range provided is not indicative of Syscos actual...
Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and...
- Red Lion, PA (17 miles from Lancaster, PA)
- 7 days ago
- Red Lion, PA (17 miles from Lancaster, PA)
- 7 days ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
- Middletown, PA (22 miles from Lancaster, PA)
- 10 days ago
- Middletown, PA (22 miles from Lancaster, PA)
- 10 days ago
Join the Leader in Complex Rehabilitation Technology - Become a Customer Care Coordinator at Numotion! At Numotion, we are proud to be the nation's leading provider of Complex Rehabilitation...
Store - LANCASTER, PA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Middletown, PA (22 miles from Lancaster, PA)
- 18 days ago
- Middletown, PA (22 miles from Lancaster, PA)
- 18 days ago
The Industrial Commercial Transportation Customer Service Manager will lead the North American customer service organization which is >40 members....
Employee Benefits Account Manager- Client Services in Lancaster,PA,US
- Lancaster, PA
- 26 days ago
- Lancaster, PA
- 26 days ago
Team Member Title: EMPLOYEE BENEFITS ACCOUNT MANAGER (Client Services) Position Summary The Employee Benefits Account Manager (Client Services) manages all aspects of our corporate client...
- Lebanon, PA (16 miles from Lancaster, PA)
- 30+ days ago
- Lebanon, PA (16 miles from Lancaster, PA)
- 30+ days ago
The Customer Service Manager is responsible for the front-end operations of the store to maximize customer experience, sales, round up, production, rotation and merchandising....
- Elizabethtown, PA (16 miles from Lancaster, PA)
- 30+ days ago
- Elizabethtown, PA (16 miles from Lancaster, PA)
- 30+ days ago
At Pentair, you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our purpose into practice, inspiring people to move, improve and enjoy life's...
Customer Service Supervisor Job Category: Store Operations Requisition Number: CUSTO046165 Posting Details Posted: May 13, 2025 Full-Time On-site Locations Showing 1 location Store 205 Lancaster,...
Virtual Health Client Success Manager / Clinical Development & Implementation Specialist
- Hershey, PA (21 miles from Lancaster, PA)
- 45+ days ago
- Hershey, PA (21 miles from Lancaster, PA)
- 45+ days ago
Apply now Penn State Health - Penn State Health Corporation Location: US:PA: Hershey Work Type: Full Time FTE: 1.00 Shift: Day Hours: 8:00a - 4:30p Recruiter Contact: Garrett C. Kieffer at [email...
Event Coordinator /Customer service
- Lebanon, PA (16 miles from Lancaster, PA)
- 45+ days ago
- Lebanon, PA (16 miles from Lancaster, PA)
- 45+ days ago
Store - LEBANON, PA Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a stress-free, fun, and engaging experience for guests. Deliver...
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
Demographic Data for Lancaster, PA
Moving to Lancaster, PA? Find some basic demographic data about Lancaster, PA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Lancaster, PA
Highest Education Level
Customer Service Managers in Lancaster, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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