Customer Service Representative Jobs in Lancaster, PA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
2025-3005 US - Remote Work from Home Customer Service Rep in a Contractor Role
- Lancaster, PA
- moments ago
- Lancaster, PA
- moments ago
US English APR Please apply from a laptop or desktop. Three things to DECIDE if contract work is for you: Omni Platform Overview - Click to review BEFORE starting your application! Overview Omni...
Remote Work- Gap, PA (18 miles from Lancaster, PA)
- 3 hours ago
- Gap, PA (18 miles from Lancaster, PA)
- 3 hours ago
Soar with us at Wawa. We believe we can make life a little better every day one smile, hoagie, or experience at a time. And theres one secret ingredient that truly sets Wawa apart: Our Associates....
Customer Service Representative Job (Lancaster, PA, US, 17603)
- Lancaster, PA
- 8 hours ago
- Lancaster, PA
- 8 hours ago
Primary location: Lancaster, Pennsylvania Relocation offered: No Employment status: Full-Time Travel: No Non-compete: No The estimated base salary range for this role is "45,000 to 55,000" per...
Shentel is hiring a Customer Service Representative (CSR) to join our call center team....
You'll find our Customer Service Representative jobs offer you more....
Customer Service Representative Job
- Lancaster, PA (5 miles from Lancaster, PA)
- 1 day ago
- Lancaster, PA (5 miles from Lancaster, PA)
- 1 day ago
Primary location: Lancaster, Pennsylvania Relocation offered: No Employment status: Full-Time Travel: No Non-compete: No The estimated base salary range for this role is 45,000 to 55,000 per year....
Retail Customer Service Cashier
- Middletown, PA (22 miles from Lancaster, PA)
- 2 days ago
- Middletown, PA (22 miles from Lancaster, PA)
- 2 days ago
Benefits: Fuel Your Growth with Love's - company funded tuition assistance program Paid Time Off Flexible Scheduling 401(k) - 100% Match up to 5% Medical/Dental/Vision Insurance after 30 days...
Income Maintenance Caseworker - Lancaster Customer Service Center
- Lancaster, PA
- 3 days ago
- Lancaster, PA
- 3 days ago
THE POSITION If you are looking for a great opportunity to utilize your experience in social services and make a difference in someone's life when they need a helping hand, we have the position...
Remote Work- Middletown, PA (22 miles from Lancaster, PA)
- 3 days ago
- Middletown, PA (22 miles from Lancaster, PA)
- 3 days ago
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
Customer Service Team Member - Day
- Lititz, PA (7 miles from Lancaster, PA)
- 4 days ago
- Lititz, PA (7 miles from Lancaster, PA)
- 4 days ago
Overview Wage:$14.75 an hour This is a part time position at our Lititz Pike Fresh Foods, requiring open availability, 6:30am-9:30pm, and flexible weekends. Attention food lovers, are you ready to...
Customer Service Representative
- Lebanon, PA (16 miles from Lancaster, PA)
- 4 days ago
- Lebanon, PA (16 miles from Lancaster, PA)
- 4 days ago
Customer Specialist Job Description The Customer Specialist will have excellent communication skills, a passion for helping others, and the ability to handle various customer inquiries...
Value Proposition Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with...
Customer Service Specialist- Physical Rehabilitation Center (Part Time/Day Shift) NEW
- Lancaster, PA
- 6 days ago
- Lancaster, PA
- 6 days ago
Customer Service Specialist- Physical Rehabilitation Center (Part Time/Day Shift) Job ID: 280562 Work Type: PT 20+ HOURS Location: Lancaster, PA, United States Description Penn Medicine is...
Customer Service/Service Advisor
- Myerstown, PA (21 miles from Lancaster, PA)
- 6 days ago
- Myerstown, PA (21 miles from Lancaster, PA)
- 6 days ago
Customer Service/Service Advisor Location : Address 2214 Camp Swatara Rd Job Locations US-PA-Myerstown Job ID 2025-45909 # of Openings 1 Posted Date 3 days ago (8/7/2025 6:03 PM) Category Customer...
Customer Service Representative II
- Lebanon, PA (16 miles from Lancaster, PA)
- 9 days ago
- Lebanon, PA (16 miles from Lancaster, PA)
- 9 days ago
Job Description: SCHEDULE: Monday through Friday 7:00am to 3:30pm Customer Service Representative You already know, Ace is a place for you to have a long term career you can be truly proud of, with...
Demographic Data for Lancaster, PA
Moving to Lancaster, PA? Find some basic demographic data about Lancaster, PA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Lancaster, PA
Highest Education Level
Customer Service Representatives in Lancaster, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Pulling
- Restocking
- Discretion
- Bathroom Remodeling
- Replenishing
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- First In, First Out
- Order Entry
- Asset Protection
- Payment Processing
- Customer Support
- Sales Leadership
- Courteous
- Willingness To Learn
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Housekeeping
- Cashier Skills
- Reimbursement
- Energetic
- Relationship Management
- Friendliness
- Retail
- Decision Making
- Customer Relations
- High School Diploma
- Telephone Skills
- Driving
- Filing
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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