Customer Service Representative Jobs in Lancaster, PA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Susquehanna Printing Co- PT/FT Customer Service Rep Circulation
- Lancaster, PA
- 5 hours ago
- Lancaster, PA
- 5 hours ago
The Customer Service Representative has the primary responsibility for providing customer service to customers and circulation carriers....
PART-TIME Inside Sales Support/Customer Service
- Mohnton, PA (21 miles from Lancaster, PA)
- 6 hours ago
- Mohnton, PA (21 miles from Lancaster, PA)
- 6 hours ago
Part-Time Inside Sales Administrative Support/Customer Service opportunity! Initially 8 hours/week, could grow into more hours Flexible schedule, ideally one 4-hour day early in the week and one...
Phlebotomy and Customer Service Specialist Ephrata Outpatient Labs ( Full Time/ Day Shift)
- Ephrata, PA (10 miles from Lancaster, PA)
- 11 hours ago
- Ephrata, PA (10 miles from Lancaster, PA)
- 11 hours ago
Phlebotomy and Customer Service Specialist Ephrata Outpatient Labs ( Full Time/ Day Shift) Job ID: 257329 Category: Medical Laboratory/Pathology Work Type: FT Location: Ephrata, PA, United States...
If so, we'd like you to join our team as a Customer Service Representative. About the Role: You will: Accurately process Sales Orders and Bids generated through telephone sales transactions....
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Susquehanna Printing Company- PT and FT Customer Service Representative Circulation
- Lancaster, PA
- 1 day ago
- Lancaster, PA
- 1 day ago
The Customer Service Representative has the primary responsibility for providing customer service to customers and circulation carriers....
- Middletown, PA (22 miles from Lancaster, PA)
- 2 days ago
- Middletown, PA (22 miles from Lancaster, PA)
- 2 days ago
Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary : The Customer Service Associate works in support of the store management team to...
Customer Service Representative - 042925 -3728228
- Ephrata, PA (10 miles from Lancaster, PA)
- 2 days ago
- Ephrata, PA (10 miles from Lancaster, PA)
- 2 days ago
Back to all jobs Customer Service Representative - 042925 -3728228 Posted 28-Apr-2025 (EST) 101 Garden Spot Road, Ephrata, PA, USA Hourly pay, paid weekly....
Phlebotomy and Customer Service Specialist Downtown Pavilion Lab (Full Time /Early Day Shift)
- Lancaster, PA
- 3 days ago
- Lancaster, PA
- 3 days ago
Phlebotomy and Customer Service Specialist Downtown Pavilion Lab (Full Time /Early Day Shift) Job ID: 266908 Category: Medical Laboratory/Pathology Work Type: FT Location: Lancaster, PA, United...
Customer Service Representative (Loan Consultant II)
- Sinking Spring, PA (22 miles from Lancaster, PA)
- 4 days ago
- Sinking Spring, PA (22 miles from Lancaster, PA)
- 4 days ago
At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and...
Customer Service Advisor Starting at $15- $17 / HR + TIPS (tips are an additional $1.50-$3.00/hr on average!) Come work for us! We're currently seeking a Customer Service Advisor. WHAT YOU WILL...
Come work for us! We're currently seeking a Customer Service Advisor. WHAT YOU WILL DO: Work with an amazing team in a fun environment. Build trusting relationships with customers and recommend...
Now Hiring - Entry-Level Customer Service (Start This Week)
- Lancaster, PA
- 6 days ago
- Lancaster, PA
- 6 days ago
Click Today, Start Next Week! > Text or Call ... to schedule an interview Are you good with people? Ready to learn something new? We're building a Lancaster based team helping customers make smart...
Customer Service Representative
- Ephrata, PA (10 miles from Lancaster, PA)
- 6 days ago
- Ephrata, PA (10 miles from Lancaster, PA)
- 6 days ago
Service Representative will handle customer inquiries through incoming/outgoing phone calls, online chat interactions, or email requests....
Customer Service Representative (Loan Consultant II)
- Sinking Spring, PA (22 miles from Lancaster, PA)
- 6 days ago
- Sinking Spring, PA (22 miles from Lancaster, PA)
- 6 days ago
At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and...
Demographic Data for Lancaster, PA
Moving to Lancaster, PA? Find some basic demographic data about Lancaster, PA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Lancaster, PA
Highest Education Level
Customer Service Representatives in Lancaster, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Wholesale
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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