Customer Service Representative Jobs in Lancaster, PA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Client Services Representative
- Millersville, PA (7 miles from Lancaster, PA)
- 15 hours ago
- Millersville, PA (7 miles from Lancaster, PA)
- 15 hours ago
Requisition Number P01184 Position Type Staff Department Financial Aid Working Title Client Services Representative Classification Clerical Assistant 2 - 00102 Position Summary Information Nature...
Billing/Customer Service Representative in Lititz, PA!
- Lititz, PA (7 miles from Lancaster, PA)
- 20 hours ago
- Lititz, PA (7 miles from Lancaster, PA)
- 20 hours ago
PeopleShare is seeking A Billing/Customer Service Representative in the Lititz, PA area! Apply today or call our office at ......
Customer Service Representative
- Lebanon, PA (16 miles from Lancaster, PA)
- 1 day ago
- Lebanon, PA (16 miles from Lancaster, PA)
- 1 day ago
Lebanon, Pennsylvania 15220 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative....
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
We have an immediate opening for a Customer Service Representative. Available Immediately Upon Hire: Medical, Dental, Vision, FSA, HSA, EAP, ID Theft, 401K, and PTO....
Customer Service Representative
- Morgantown, PA (23 miles from Lancaster, PA)
- 2 days ago
- Morgantown, PA (23 miles from Lancaster, PA)
- 2 days ago
NOW HIRING IN MORGANTOWN, PA! ***This position will be fully on-site Monday-Friday*** Overview: Provides customers with comprehensive information to solve their problems or assist them in making...
Customer Service Representative
- Honey Brook, PA (23 miles from Lancaster, PA)
- 5 days ago
- Honey Brook, PA (23 miles from Lancaster, PA)
- 5 days ago
Blosenski, Inc. is looking to add a Customer Service Representative for our facility in Honey Brook PA....
Cash Office/ Customer Service Desk Associate - FT
- Lebanon, PA (16 miles from Lancaster, PA)
- 6 days ago
- Lebanon, PA (16 miles from Lancaster, PA)
- 6 days ago
Cash Office/ Customer Service Desk Associate - FT 3.3 3.3 out of 5 stars 2231 Lebanon Valley Mall, Lebanon, PA 17042 Cash Office/ Customer Service Desk Associate Bring your experience to work for...
- Elizabethtown, PA (16 miles from Lancaster, PA)
- 7 days ago
- Elizabethtown, PA (16 miles from Lancaster, PA)
- 7 days ago
What if you could build a career where ambition meets innovation? At LPL Financial, we empower professionals to shape their success while helping clients pursue their financial goals with...
Job Details Job Location: Lancaster, PA Position Type: Part Time Salary Range: $15.00 - $15.00 Hourly Travel Percentage: Up to 25% Job Shift: Any Description Retail Office Associates: Full-Time...
Client Service Representative We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement - your pet's health is our top...
Penn Medicine Lancaster General Health LIVE YOUR LEGACY JOB OPENINGS Phlebotomists/Customer Service Specialists Part-time and full-time BENEFITS INCLUDE Medical, dental, vision and RX coverage...
Retail Customer Service Cashier
- Middletown, PA (22 miles from Lancaster, PA)
- 10 days ago
- Middletown, PA (22 miles from Lancaster, PA)
- 10 days ago
Req ID: 459440 Address: 3555 Vine Street Middletown, PA, 17057 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k)...
June 06, 2025 | Job ID: 7222 Job Summary Insurance Customer Service Representative You are an exceptional Customer Service professional who can adhere to strict deadlines....
Demographic Data for Lancaster, PA
Moving to Lancaster, PA? Find some basic demographic data about Lancaster, PA below.
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Title Synonyms
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Salary for Customer Service Representative Jobs in Lancaster, PA
Highest Education Level
Customer Service Representatives in Lancaster, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Courteous
- Sales Leadership
- Baking
- Order Processing
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Scanning
- Customer Relations
- Telephone Skills
- Listening
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Flexibility
- Filing
- English
- Multitasking
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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