Customer Service Manager Jobs in Downingtown, PA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Oaks, PA (15 miles from Downingtown, PA)
- 9 hours ago
- Oaks, PA (15 miles from Downingtown, PA)
- 9 hours ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
- Berwyn, PA (14 miles from Downingtown, PA)
- 13 hours ago
- Berwyn, PA (14 miles from Downingtown, PA)
- 13 hours ago
The Customer Service Manager is responsible for the front-end operations of the store to maximize customer experience, sales, round up, production, rotation and merchandising....
Regional Customer Service Manager
- Devon, PA (15 miles from Downingtown, PA)
- 7 days ago
- Devon, PA (15 miles from Downingtown, PA)
- 7 days ago
The Regional Customer Service Manager is a critical linkage point between external and internal customers, enabling JMs strategy of Focus, Simplify and Execute.The position is responsible for leading...
Work From Home - Customer Service Coordinator - Estates
- Wilmington, DE (24 miles from Downingtown, PA)
- 11 days ago
- Wilmington, DE (24 miles from Downingtown, PA)
- 11 days ago
center experience At least 1 year of experience using Google Suite or Microsoft Office Preferred Qualifications: At least 3 years of customer service or call center experience At least 6 months of...
Remote Work- Newark, DE (24 miles from Downingtown, PA)
- 15 days ago
- Newark, DE (24 miles from Downingtown, PA)
- 15 days ago
As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. Youll work side-by-side with peer supervisors and store leaders to deliver...
- King of Prussia, PA (17 miles from Downingtown, PA)
- 16 days ago
- King of Prussia, PA (17 miles from Downingtown, PA)
- 16 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Opening Statement Client...
Customer Service Lead - Part-Time
- Clifton Heights, PA (23 miles from Downingtown, PA)
- 17 days ago
- Clifton Heights, PA (23 miles from Downingtown, PA)
- 17 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Client Service Coordinator (VSS)
- King of Prussia, PA (17 miles from Downingtown, PA)
- 21 days ago
- King of Prussia, PA (17 miles from Downingtown, PA)
- 21 days ago
Prior call center experience preferred, but not required. Bilingual - Spanish speaking preferred. The ability to communicate effectively (clear, concise and professionally) with all levels....
Manager, Customer Success, Contract Manufacturing
- Exton, PA (4 miles from Downingtown, PA)
- 21 days ago
- Exton, PA (4 miles from Downingtown, PA)
- 21 days ago
This role is hybrid (3 days onsite) in Exton, PA. Candidates applying must be residing within a 50 mile commutable distance from the job location. Who We Are: At West, were a dedicated team that...
Sales Coordinator - Customer Service
- Glen Mills, PA (14 miles from Downingtown, PA)
- 22 days ago
- Glen Mills, PA (14 miles from Downingtown, PA)
- 22 days ago
Location: Glen Mills, PA, Windsor, CT, or Calgary, BC Job Type: Full-Time BrightPath Kids, and The Malvern School, part of the Busy Bees Global Childcare Community, is growing our team! BrightPath...
- Conshohocken, PA (22 miles from Downingtown, PA)
- 24 days ago
- Conshohocken, PA (22 miles from Downingtown, PA)
- 24 days ago
Customer Experience Manager - Pricing Transformation Location: Hybrid/Remote: The successful candidate can work on a Hybrid/Remote basis, reporting into one of our offices located in Pennsylvania...
Be backup to Customer Service Manager as needed. Assists with ensuring and enforcing compliance with all asset protection policies and procedures....
Retail Customer Service Supervisor
- Collegeville, PA (18 miles from Downingtown, PA)
- 25 days ago
- Collegeville, PA (18 miles from Downingtown, PA)
- 25 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Customer Success Manager (CSM) - SAP Academy for Customer Success - Newtown Square (HYBRID)
- Newtown Square, PA (15 miles from Downingtown, PA)
- 30+ days ago
- Newtown Square, PA (15 miles from Downingtown, PA)
- 30+ days ago
We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every...
Customer Service Manager - Remote Opportunity - Seeking Recent Graduate
- Uppr Chichstr, PA (22 miles from Downingtown, PA)
- 30+ days ago
- Uppr Chichstr, PA (22 miles from Downingtown, PA)
- 30+ days ago
Position Overview: We are seeking dedicated individuals to join our team as Manager in Training. In this role, you will have the unique opportunity to work remotely, learn from the best in our...
Remote WorkDemographic Data for Downingtown, PA
Moving to Downingtown, PA? Find some basic demographic data about Downingtown, PA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Downingtown, PA
Highest Education Level
Customer Service Managers in Downingtown, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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