Customer Service Representative Jobs in Downingtown, PA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Associate - Temporary
- Elsmere, DE (20 miles from Downingtown, PA)
- 13 hours ago
- Elsmere, DE (20 miles from Downingtown, PA)
- 13 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
- Wayne, PA (16 miles from Downingtown, PA)
- 13 hours ago
- Wayne, PA (16 miles from Downingtown, PA)
- 13 hours ago
Who We Are: NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the WORK180 employer endorsement. We are an organization of consultative...
Customer Service Representative - Work From Home
- West Chester, PA (6 miles from Downingtown, PA)
- 21 hours ago
- West Chester, PA (6 miles from Downingtown, PA)
- 21 hours ago
FT Customer Service Representative - Work From Home [Call Center / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k match / PTO - As a Customer Service Rep at Marcone Plumbing...
Remote WorkFully Remote Entry Level Customer Service Job
- Lower Merion, PA (21 miles from Downingtown, PA)
- 1 day ago
- Lower Merion, PA (21 miles from Downingtown, PA)
- 1 day ago
Fully Remote Entry Level Customer Service Job AO SOUTH - Lisa Cassidy Lower Merion, PA, US 3 days ago Quick Job type Full-time Remote Quick Job description Join Us and Be Part of History :...
Remote Work- Broomall, PA (19 miles from Downingtown, PA)
- 1 day ago
- Broomall, PA (19 miles from Downingtown, PA)
- 1 day ago
Representative Job Requirements: Minimum of 2 years call center experience Must have experience working with Microsoft Word and Excel Data entry skills and the ability to multi-task PeopleShare is...
Retail Loss Prevention Customer Service Associate II
- Talleyville, DE (18 miles from Downingtown, PA)
- 1 day ago
- Talleyville, DE (18 miles from Downingtown, PA)
- 1 day ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Customer Service & E-Commerce Supervisor - Full Time
- Newtown Square, PA (15 miles from Downingtown, PA)
- 1 day ago
- Newtown Square, PA (15 miles from Downingtown, PA)
- 1 day ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Customer Service Representative
- Chester, PA (22 miles from Downingtown, PA)
- 2 days ago
- Chester, PA (22 miles from Downingtown, PA)
- 2 days ago
.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
- Radnor, PA (16 miles from Downingtown, PA)
- 2 days ago
- Radnor, PA (16 miles from Downingtown, PA)
- 2 days ago
Description: Could you be our next Client Service Representative? Why work as a Client Service Representative with Main Line Health? Make an Impact! Our Client Service Representative is an...
- Saint Peters, PA (10 miles from Downingtown, PA)
- 2 days ago
- Saint Peters, PA (10 miles from Downingtown, PA)
- 2 days ago
Customer Service Technician Customer Service Technician BH Job ID: BH-2787-2 SF Job Req ID: Customer Service Technician Ingersoll Rand is an equal opportunity employer. All qualified applicants...
- Malvern, PA (9 miles from Downingtown, PA)
- 2 days ago
- Malvern, PA (9 miles from Downingtown, PA)
- 2 days ago
At our Rarebreed Hospital, you can help reimagine the veterinary experience in your community. Our expanding environment means you'll be in the hands of our experienced and enthusiastic team. It's...
Retail Loss Prevention Customer Service Associate II
- Wilmington, DE (24 miles from Downingtown, PA)
- 3 days ago
- Wilmington, DE (24 miles from Downingtown, PA)
- 3 days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
- Paoli, PA (12 miles from Downingtown, PA)
- 3 days ago
- Paoli, PA (12 miles from Downingtown, PA)
- 3 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Bilingual Customer Service Specialist (Spanish)
- West Chester, PA (6 miles from Downingtown, PA)
- 3 days ago
- West Chester, PA (6 miles from Downingtown, PA)
- 3 days ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
Bilingual Customer Service Specialist (Spanish)
- West Chester, PA (6 miles from Downingtown, PA)
- 4 days ago
- West Chester, PA (6 miles from Downingtown, PA)
- 4 days ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
Demographic Data for Downingtown, PA
Moving to Downingtown, PA? Find some basic demographic data about Downingtown, PA below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Downingtown, PA
Highest Education Level
Customer Service Representatives in Downingtown, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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