Customer Service Manager Jobs in Cranberry Township, PA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Small Business Client Service Manager
- Pittsburgh, PA (22 miles from Cranberry Township, PA)
- 4 days ago
- Pittsburgh, PA (22 miles from Cranberry Township, PA)
- 4 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Full Time Customer Experience Manager
- Cranberry Township, PA
- 7 days ago
- Cranberry Township, PA
- 7 days ago
Store - PITT-CRANBERRY, PADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Allison Park, PA (12 miles from Cranberry Township, PA)
- 12 days ago
- Allison Park, PA (12 miles from Cranberry Township, PA)
- 12 days ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
Customer Service Administrator
- Blawnox, PA (16 miles from Cranberry Township, PA)
- 24 days ago
- Blawnox, PA (16 miles from Cranberry Township, PA)
- 24 days ago
POSITION SUMMARY The Customer Service Administrator has a critical role within the Process Instruments manufacturing team. This role is responsible for processing incoming orders, entering the...
- Leetsdale, PA (11 miles from Cranberry Township, PA)
- 30+ days ago
- Leetsdale, PA (11 miles from Cranberry Township, PA)
- 30+ days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Beaver, PA (13 miles from Cranberry Township, PA)
- 30+ days ago
- Beaver, PA (13 miles from Cranberry Township, PA)
- 30+ days ago
Description AdaptHealth Opportunity - Apply Today! At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the...
Relationship Manager, Client Services
- Warrendale, PA (3 miles from Cranberry Township, PA)
- 30+ days ago
- Warrendale, PA (3 miles from Cranberry Township, PA)
- 30+ days ago
Job Description: Relationship Manager, Client Services Federated Hermes Career Opportunity #9438 Warrendale, Pennsylvania Hybrid location (office/remote) Federated Hermes, Inc., a leading global...
Full Time Customer Experience Manager
- Tarentum, PA (16 miles from Cranberry Township, PA)
- 30+ days ago
- Tarentum, PA (16 miles from Cranberry Township, PA)
- 30+ days ago
Store - PITT-FRAZER/PITTSBURGH MILLS, PA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
- Monaca, PA (12 miles from Cranberry Township, PA)
- 90+ days ago
- Monaca, PA (12 miles from Cranberry Township, PA)
- 90+ days ago
Store - PITT-BEAVER/MONACA, PA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Part-Time Customer Experience Manager
- McKnight, PA (11 miles from Cranberry Township, PA)
- 90+ days ago
- McKnight, PA (11 miles from Cranberry Township, PA)
- 90+ days ago
Store - PITT-NORTH HILLS, PADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
- Carnegie, PA (20 miles from Cranberry Township, PA)
- 90+ days ago
- Carnegie, PA (20 miles from Cranberry Township, PA)
- 90+ days ago
POSITION SUMMARY: The Associate Account Manager is responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste...
Retail Customer Service Supervisor Full Time
- Butler, PA (17 miles from Cranberry Township, PA)
- 90+ days ago
- Butler, PA (17 miles from Cranberry Township, PA)
- 90+ days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
- Monaca, PA (12 miles from Cranberry Township, PA)
- 90+ days ago
- Monaca, PA (12 miles from Cranberry Township, PA)
- 90+ days ago
Store - PITT-BEAVER/MONACA, PADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Demographic Data for Cranberry Township, PA
Moving to Cranberry Township, PA? Find some basic demographic data about Cranberry Township, PA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Cranberry Township, PA
Highest Education Level
Customer Service Managers in Cranberry Township, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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