Customer Service Manager Jobs in Chesterbrook, PA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Philadelphia, PA (14 miles from Chesterbrook, PA)
- moments ago
- Philadelphia, PA (14 miles from Chesterbrook, PA)
- moments ago
Account Manager, Clinical Solutions Do you enjoy building successful customer relationships? Would you like to deliver a sales strategy that creates growth? About the Team Elsevier is the leading...
Customer Service Manager Delanco
- Delran, NJ (24 miles from Chesterbrook, PA)
- 1 hour ago
- Delran, NJ (24 miles from Chesterbrook, PA)
- 1 hour ago
Lead and manage daily operations in multiple functional areas such Customer Service, Scheduling, Delivery, and Administrative functions. Lead a team, promoting a positive work environment focused...
- North Wales, PA (12 miles from Chesterbrook, PA)
- 3 hours ago
- North Wales, PA (12 miles from Chesterbrook, PA)
- 3 hours ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- North Wales, PA (12 miles from Chesterbrook, PA)
- 4 hours ago
- North Wales, PA (12 miles from Chesterbrook, PA)
- 4 hours ago
This position is responsible for day-to-day customer service and support. Ensures superior and responsive customer service in support of current clients and to secure new business. Daily customer...
Water Customer Service Assistant Manager (Field Operations)
- Philadelphia, PA (14 miles from Chesterbrook, PA)
- 4 hours ago
- Philadelphia, PA (14 miles from Chesterbrook, PA)
- 4 hours ago
Work is performed under the direction of a Water Customer Service Manager. Union Code N....
Customer Service Manager, Airport Customer Operations
- Philadelphia, PA (14 miles from Chesterbrook, PA)
- 4 hours ago
- Philadelphia, PA (14 miles from Chesterbrook, PA)
- 4 hours ago
Why you'll love this job American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company....
Customer Experience Manager - Victoria's Secret - Montgomery - North Wales, PA
- North Wales, PA (12 miles from Chesterbrook, PA)
- 8 hours ago
- North Wales, PA (12 miles from Chesterbrook, PA)
- 8 hours ago
A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store...
- Moorestown, NJ (24 miles from Chesterbrook, PA)
- 1 day ago
- Moorestown, NJ (24 miles from Chesterbrook, PA)
- 1 day ago
Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Client Service Manager - Repair Center
- Horsham, PA (16 miles from Chesterbrook, PA)
- 2 days ago
- Horsham, PA (16 miles from Chesterbrook, PA)
- 2 days ago
About the Role Location United States of America Pennsylvania Horsham Remote vs. Office Office/Site only Company Siemens Energy, Inc. Organization Transformation of Industry Business Unit...
Senior Client Service Manager - National
- Wilmington, DE (24 miles from Chesterbrook, PA)
- 3 days ago
- Wilmington, DE (24 miles from Chesterbrook, PA)
- 3 days ago
Senior Client Service Manager - National at Highmark Health in Wilmington, Delaware, United States Job Description Company : Highmark Inc. Job Description : JOB SUMMARY This job partners with...
- Philadelphia, PA (14 miles from Chesterbrook, PA)
- 3 days ago
- Philadelphia, PA (14 miles from Chesterbrook, PA)
- 3 days ago
Job Description The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist...
- Avondale, PA (24 miles from Chesterbrook, PA)
- 3 days ago
- Avondale, PA (24 miles from Chesterbrook, PA)
- 3 days ago
The Customer Service Manager is responsible for the front-end operations of the store to maximize customer experience, sales, round up, production, rotation and merchandising....
- North Wales, PA (12 miles from Chesterbrook, PA)
- 3 days ago
- North Wales, PA (12 miles from Chesterbrook, PA)
- 3 days ago
Client Service Coordinator The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of...
- Philadelphia, PA (14 miles from Chesterbrook, PA)
- 3 days ago
- Philadelphia, PA (14 miles from Chesterbrook, PA)
- 3 days ago
Our dynamic and rapidly growing StructureCare team is seeking a detail oriented and self-starting Client Services Manager to service our PA / Delaware Valley territory. StructureCare,...
- Phoenixville, PA (7 miles from Chesterbrook, PA)
- 5 days ago
- Phoenixville, PA (7 miles from Chesterbrook, PA)
- 5 days ago
Be backup to Customer Service Manager as needed. Assists with ensuring and enforcing compliance with all asset protection policies and procedures....
Demographic Data for Chesterbrook, PA
Moving to Chesterbrook, PA? Find some basic demographic data about Chesterbrook, PA below.
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Salary for Customer Service Manager Jobs in Chesterbrook, PA
Highest Education Level
Customer Service Managers in Chesterbrook, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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