Call Center Representative Jobs in Oregon
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Northwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970. We are a mission focused organization...
In PersonRemote Benefits Call Center Representative
- Conduent Incorporated
- Portland, OR
- 6 days ago
- Portland, OR
- 6 days ago
Benefits Call Center Representative Pay: $18.00 per hour; which may be below your state's minimum wage. Please take this into consideration when applying....
Remotecenter experience OR 2+ years general work experience requiredPrevious outbound call center or high volume experience working in a metrics driven environment, with an auto dialer, and/or using scripts...
RemoteRemote - Spanish Bilingual Healthcare Call Center Representative
- VXI Global Solutions, LLC
- Salem, OR
- 17 days ago
- Salem, OR
- 17 days ago
Previous call center experience and/or prior experience in the health insurance industry (preferred). Education: High School Diploma or GED required....
RemotePharmacy Technician Call Center Representative
- Kroger
- Portland, OR
- 19 days ago
- Portland, OR
- 19 days ago
center experience...
In PersonRemote - Healthcare Call Center Representative
- VXI Global Solutions, LLC
- Salem, OR
- 22 days ago
- Salem, OR
- 22 days ago
As a Healthcare Call Center Representative, you will be the cornerstone of our commitment to customer satisfaction....
RemoteBottleDrop Customer Care Associate - Bend
- Oregon Beverage Recycling Cooperative
- Bend, OR
- 30+ days ago
- Bend, OR
- 30+ days ago
Job DetailsJob Location: Bend RC 707 - Bend, OR 97701Position Type: Full TimeSalary Range: $20.62 HourlyOur Vision A world where no resource is wasted. Our Mission To ensure that no resource goes...
In PersonBottleDrop Customer Care Associate - Ontario
- Oregon Beverage Recycling Cooperative
- Ontario, OR
- 30+ days ago
- Ontario, OR
- 30+ days ago
Job DetailsJob Location: Ontario RC 721 - Ontario, OR 97914Position Type: Full TimeSalary Range: $16.39 HourlyOur Vision A world where no resource is wasted. Our Mission To ensure that no resource...
In PersonClient Support Specialist - Greater Portland, OR Area (REMOTE)
- Fidelity
- Portland, OR
- 90+ days ago
- Portland, OR
- 90+ days ago
To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed below: Portland,...
In PersonDemographic Data for Oregon
Moving to Oregon? Find some basic demographic data about Oregon below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Oregon
Highest Education Level
Call Center Representatives in Oregon offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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