Customer Service Manager Jobs in Portland, OR
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Portland, OR
- 4 hours ago
- Portland, OR
- 4 hours ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
- Vancouver, WA (13 miles from Portland, OR)
- 3 days ago
- Vancouver, WA (13 miles from Portland, OR)
- 3 days ago
center experience - 7-10 Supervisory/management experience - 5+ #LI-SW2 CCS530 2025-52461 2025 Here, employees dont just have jobs, they build careers....
Customer Service Professional II
- Vancouver, WA (13 miles from Portland, OR)
- 5 days ago
- Vancouver, WA (13 miles from Portland, OR)
- 5 days ago
Receives inquiries from customers from various sources (phone and email), answers questions and/or resolves individual problems. Coordinates and develops customer relationships by handling...
_Strengthening and empowering all of the communities we serve._** **About BookingsCloud** BookingsCloud is on a mission to help professional vacation rental managers take back control of their...
Store - PORT-PORTLAND, OR Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Sherwood, OR (13 miles from Portland, OR)
- 8 days ago
- Sherwood, OR (13 miles from Portland, OR)
- 8 days ago
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
- Vancouver, WA (13 miles from Portland, OR)
- 13 days ago
- Vancouver, WA (13 miles from Portland, OR)
- 13 days ago
Job Description RS Medical designs and builds prescription-grade medical devices that provide pain relief and muscle rehabilitation. Our DME products empower patients suffering from severe, often...
Req ID: 126128 Remote Position: Yes Region: Americas Country: USA **Summary** This is an exciting opportunity in Celestica's Hardware Platform Solutions (HPS) to make a positive impact and be part...
Client Service Coordinator - 001247
- Gresham, OR (12 miles from Portland, OR)
- 20 days ago
- Gresham, OR (12 miles from Portland, OR)
- 20 days ago
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ('CSC') drives the flow of clients and pets through the hospital, maximizes the productivity of the...
Job Listing ID: 4245060 Job Title: Client Success Manager Application Deadline: Open Until FilledJob Location: Portland Date Posted: 04/04/2025Hours Worked Per Week: Not Provided Shift: Not...
- Hillsboro, OR (8 miles from Portland, OR)
- 21 days ago
- Hillsboro, OR (8 miles from Portland, OR)
- 21 days ago
Job Listing ID: 4246507 Job Title: Client Service Coordinator Application Deadline: Open Until FilledJob Location: Hillsboro Date Posted: 04/05/2025Hours Worked Per Week: Not Provided Shift: Not...
Client Service Coordinator - 005073
- Vancouver, WA (13 miles from Portland, OR)
- 22 days ago
- Vancouver, WA (13 miles from Portland, OR)
- 22 days ago
SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in...
- Gresham, OR (12 miles from Portland, OR)
- 22 days ago
- Gresham, OR (12 miles from Portland, OR)
- 22 days ago
Store - PORT-GRESHAM, OR Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Unified Communications Customer Success Manager
- Beaverton, OR (5 miles from Portland, OR)
- 22 days ago
- Beaverton, OR (5 miles from Portland, OR)
- 22 days ago
Pacific Office Automation is one of the largest independently owned document imaging and technology dealers in the nation. Since 1976, we have grown to twenty-nine branches located in twelve...
- Vancouver, WA (13 miles from Portland, OR)
- 23 days ago
- Vancouver, WA (13 miles from Portland, OR)
- 23 days ago
SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in...
Demographic Data for Portland, OR
Moving to Portland, OR? Find some basic demographic data about Portland, OR below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Portland, OR
Highest Education Level
Customer Service Managers in Portland, OR offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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