Call Center Representative Jobs in Portland, OR
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
We're looking for a driven and enthusiastic Call Center Representative to support our Marvin Replacement business....
Call Center Representative - ACCESS STRATEGIES
- Hillsboro, OR (8 miles from Portland, OR)
- 5 days ago
- Hillsboro, OR (8 miles from Portland, OR)
- 5 days ago
Under the direction of the Supervisor, Call Center, the Call Center Rep supports the Call Center Team and internal departments by advocating on behalf of Providence Medical Group patients and...
Under the direction of the Supervisor, Call Center, the Call Center Rep supports the Call Center Team and internal departments by advocating on behalf of Providence Medical Group patients and...
Call Center Representative (Fundraising for Charities) $18 - $20!!!!!!! HIRING NOW - Love what you do and the team you do it with!...
BottleDrop Customer Care Associate - Milwaukie
- Milwaukie, OR (5 miles from Portland, OR)
- 10 days ago
- Milwaukie, OR (5 miles from Portland, OR)
- 10 days ago
Job Details Job Location : Milwaukie RC 718 - Milwaukie, OR Position Type : Full Time Salary Range : $19.18 - $23.01 Hourly Description Our Vision A world where no resource is wasted. Our Mission...
Join Our Team as a Call Center Representative - Make an Impact from Portland, OR! Are you a problem-solver with a knack for delivering top-notch customer service?...
Our home health and hospice agencies are located throughout California, Hawaii, Oregon and Washington. They serve the entire community and offer personalized in-home care, and many have been...
Part Time Call Center Representative
- Beaverton, OR (5 miles from Portland, OR)
- 14 days ago
- Beaverton, OR (5 miles from Portland, OR)
- 14 days ago
In-Person Position Are you looking for a company that is founded on growth and opportunity? Are you having trouble finding a company that values its employees and is committed to personal growth...
center representative, etc. working with our company Job Criteria: Start Date: Position Type: Part-Time Permanent Years of Experience Required: Education Required: Overnight Travel: Vacation Time:...
Are you an organized, detail-oriented professional who enjoys supporting both people and processes? Were looking for an enthusiastic Office & Client Support Specialist to join our team in...
Patient Service Specialist - Call Center Scheduling
- Vancouver, WA (13 miles from Portland, OR)
- 22 days ago
- Vancouver, WA (13 miles from Portland, OR)
- 22 days ago
Vancouver Clinic is looking for a full-time Patient Service Specialist who provides excellent customer service over the telephone in a Call Center environment. You will perform initial triage of...
- Vancouver, WA (13 miles from Portland, OR)
- 30+ days ago
- Vancouver, WA (13 miles from Portland, OR)
- 30+ days ago
Call Center Representative Bath Planet of Portland is one of the fastest growing brands in the acrylic bath remodeling industry....
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
Remote Work- Hillsboro, OR (8 miles from Portland, OR)
- 30+ days ago
- Hillsboro, OR (8 miles from Portland, OR)
- 30+ days ago
In-Person Position Are you looking for a company that is founded on growth and opportunity? Are you having trouble finding a company that values its employees and is committed to personal growth...
center management Communication skills Banking Entry level Under 1 year Full Job Description Overview Not just a Customer Service Representative, but a Contact Center Representative!...
Demographic Data for Portland, OR
Moving to Portland, OR? Find some basic demographic data about Portland, OR below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Portland, OR
Highest Education Level
Call Center Representatives in Portland, OR offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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