Customer Service Manager Jobs in Scarborough, ON
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service Manager PartTime
- Richmond Hill, ON (12 miles from Scarborough, ON)
- 1 day ago
- Richmond Hill, ON (12 miles from Scarborough, ON)
- 1 day ago
... Coordinate Front End operations to provide exceptional customer service, ensuring a positive shopping experience and driving customer loyalty. Ensures compliance with Company programs, while...
- Toronto, ON (9 miles from Scarborough, ON)
- 2 days ago
- Toronto, ON (9 miles from Scarborough, ON)
- 2 days ago
At TELUS Health, we cultivate a workplace that encourages curiosity, promotes continuous learning, and, most importantly, values fun! We prioritize your well-being, understanding that a happy and...
Customer Service Department Manager - Full Time
- Vaughan, ON (12 miles from Scarborough, ON)
- 6 days ago
- Vaughan, ON (12 miles from Scarborough, ON)
- 6 days ago
Position: Customer Service Manager - Full Time This is your opportunity to advance your career in a leadership role....
- Toronto, ON (9 miles from Scarborough, ON)
- 8 days ago
- Toronto, ON (9 miles from Scarborough, ON)
- 8 days ago
Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA),...
Customer Service Administrator - Auto Body
- Mississauga, ON (24 miles from Scarborough, ON)
- 8 days ago
- Mississauga, ON (24 miles from Scarborough, ON)
- 8 days ago
Company: Assured Automotive Job Description: *** Industry Leading Compensation, Benefits & Training *** We are seeking a qualified Administrator to join our winning customer service team. The...
Senior Supervisor Customer Service Bilingual French and English required
- Mississauga, ON (24 miles from Scarborough, ON)
- 9 days ago
- Mississauga, ON (24 miles from Scarborough, ON)
- 9 days ago
The Service Sr. Supervisor is an intermediate position responsible for supervising the daily workflow of a Customer Service team in coordination with the Customer Service function. The overall...
Manager Client Services Operations
- Mississauga, ON (24 miles from Scarborough, ON)
- 9 days ago
- Mississauga, ON (24 miles from Scarborough, ON)
- 9 days ago
Job Description What is the opportunity? The Client Services Operations Manager supports the overall RBC Purpose of helping clients thrive & communities prosper and enhances the overall client...
- Toronto, ON (9 miles from Scarborough, ON)
- 12 days ago
- Toronto, ON (9 miles from Scarborough, ON)
- 12 days ago
ABOUT MAPLE Founded in 2015, Maple is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors,...
- Toronto, ON (9 miles from Scarborough, ON)
- 13 days ago
- Toronto, ON (9 miles from Scarborough, ON)
- 13 days ago
At TELUS Health, we cultivate a workplace that encourages curiosity, promotes continuous learning, and, most importantly, values fun! We prioritize your well-being, understanding that a happy and...
Retail Store Customer Service Coordinator, F/T, Temporary, Winners Victoria Park Square
- North York, ON (8 miles from Scarborough, ON)
- 18 days ago
- North York, ON (8 miles from Scarborough, ON)
- 18 days ago
Winners At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry....
Client Service Manager (Experienced) - Commercial Lines
- Toronto, ON (9 miles from Scarborough, ON)
- 29 days ago
- Toronto, ON (9 miles from Scarborough, ON)
- 29 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Customer Success Manager (CSM) - SAP Academy for Customer Success - Toronto (HYBRID)
- Toronto, ON (9 miles from Scarborough, ON)
- 30+ days ago
- Toronto, ON (9 miles from Scarborough, ON)
- 30+ days ago
We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every...
Customer Experience Manager - Dufferin Mall
- Toronto, ON (9 miles from Scarborough, ON)
- 30+ days ago
- Toronto, ON (9 miles from Scarborough, ON)
- 30+ days ago
What youll do The Customer Experience Manager is a member of the store leadership team and is responsible for ensuring exceptional customer experiences in our Marks Stores. They lead and develop a...
- Mississauga, ON (24 miles from Scarborough, ON)
- 60+ days ago
- Mississauga, ON (24 miles from Scarborough, ON)
- 60+ days ago
Company Description Your happiness and well-being are top priorities at Spectrum! We offer the most competitive wages, RRSP matching, benefits, paid sick days, and more! We are hiring Full Time...
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Scarborough, ON
Highest Education Level
Customer Service Managers in Scarborough, ON offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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