Customer Service Manager Jobs in Markham, ON
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Manager Client Services II - Investment Management
- Toronto, ON (14 miles from Markham, ON)
- 1 day ago
- Toronto, ON (14 miles from Markham, ON)
- 1 day ago
Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: TD Wealth Pay Details: $65,600 - $98,400 CAD TD is committed to providing fair and equitable compensation opportunities to all...
Residential Customer Service Manager
- Toronto, ON (14 miles from Markham, ON)
- 5 days ago
- Toronto, ON (14 miles from Markham, ON)
- 5 days ago
Were seeking a dedicated and resident-focused Residential Customer Service Manager to lead the delivery of exceptional service within a residential community....
- Toronto, ON (14 miles from Markham, ON)
- 6 days ago
- Toronto, ON (14 miles from Markham, ON)
- 6 days ago
Introduction IBM is one of the largest IT Services organizations in the world and considered "the leader." Our industry ranges from hardware and software development to highly related skilled...
Client Service Manager II - Pharmacy Solutions
- Toronto, ON (14 miles from Markham, ON)
- 6 days ago
- Toronto, ON (14 miles from Markham, ON)
- 6 days ago
Create Awesome Experiences for Our Customers Are you a problem-solver who thrives on challenges? Do you believe that continuous learning is an exhilarating journey, and that well-being is just as...
Client Service Manager / chef de service, Paie
- Etobicoke, ON (19 miles from Markham, ON)
- 10 days ago
- Etobicoke, ON (19 miles from Markham, ON)
- 10 days ago
ADP is hiring a Client Service Manager Are you looking to grow your careerin an agile, dynamic environment with plenty of opportunities to progress? Do you want to continuously learn through...
- Etobicoke, ON (19 miles from Markham, ON)
- 16 days ago
- Etobicoke, ON (19 miles from Markham, ON)
- 16 days ago
ADP est a la recherche dun directeur ou dune directrice des Services a la clientele pour Comptes majeurs, Marche haut de gamme de HRO Souhaitez-vous faire progresser votre carriere dans un...
VP, Engagement Director (Client Services)
- Toronto, ON (14 miles from Markham, ON)
- 24 days ago
- Toronto, ON (14 miles from Markham, ON)
- 24 days ago
About Klick Health Meet a different kind of workplace. Klick Health is an ecosystem of brilliant minds working to realize the full potential of their people and clients in life sciences since...
Customer Success Manager (Amazon/Walmart)
- Toronto, ON (14 miles from Markham, ON)
- 24 days ago
- Toronto, ON (14 miles from Markham, ON)
- 24 days ago
Who We Are We go beyond software. Carbon6 is building a community to support ecommerce sellers by removing the barriers to selling online and simplifying their path to success. Developed by the...
Manager, Customer Care Systems Testing
- Toronto, ON (14 miles from Markham, ON)
- 29 days ago
- Toronto, ON (14 miles from Markham, ON)
- 29 days ago
The Manager, Customer Care Systems Testing, leads a team of business unit resources to conduct business process, user experience and system testing to meet business goals within Customer Care. The...
Company Description Your happiness and well-being are top priorities at Spectrum! We offer the most competitive wages, RRSP matching, benefits, paid sick days, and more! We are hiring a full time...
Company Description We are hiring Part Time Client Services Coordinators to work at our Markham office for evening and weekend support. As a Client Services Coordinator you will provide exemplary...
Company Description Your happiness and well-being are top priorities at Spectrum! We offer the most competitive wages, RRSP matching, benefits, paid sick days, and more! We are hiring a full time...
Client Service Manager - Benefits Management & Enrollment Solutions
- Toronto, ON (14 miles from Markham, ON)
- 30+ days ago
- Toronto, ON (14 miles from Markham, ON)
- 30+ days ago
Position Overview: As the Client Service Manager you are responsible for leading a Client Services team to achieve a high level of performance and ensuring successful delivery of client specific...
- Toronto, ON (14 miles from Markham, ON)
- 45+ days ago
- Toronto, ON (14 miles from Markham, ON)
- 45+ days ago
Job Description: DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and...
PT Customer Experience Manager
- Scarborough, ON (7 miles from Markham, ON)
- 45+ days ago
- Scarborough, ON (7 miles from Markham, ON)
- 45+ days ago
Store - TOR-SCARBOROUGH, ONDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Markham, ON
Highest Education Level
Customer Service Managers in Markham, ON offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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