Customer Service Manager Jobs in Burlington, ON
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Hamilton, ON (8 miles from Burlington, ON)
- 2 days ago
- Hamilton, ON (8 miles from Burlington, ON)
- 2 days ago
Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you! Are you a leader whos completely focused on helping your team be...
Manager Client Services II - Investment Management
- Burlington, ON
- 7 days ago
- Burlington, ON
- 7 days ago
Work Location: Burlington, Ontario, Canada Hours: 37.5 Line of Business: TD Wealth Pay Details: $65,600 - $98,400 CAD TD is committed to providing fair and equitable compensation opportunities to...
Customer Service Administrator - Auto Body
- Mississauga, ON (17 miles from Burlington, ON)
- 8 days ago
- Mississauga, ON (17 miles from Burlington, ON)
- 8 days ago
Company: Assured Automotive Job Description: *** Industry Leading Compensation, Benefits & Training *** We are seeking a qualified Administrator to join our winning customer service team. The...
Full Time Customer Experience Manager
- Hamilton, ON (8 miles from Burlington, ON)
- 8 days ago
- Hamilton, ON (8 miles from Burlington, ON)
- 8 days ago
Store - TOR-HAMILTON, ONDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Senior Supervisor Customer Service Bilingual French and English required
- Mississauga, ON (17 miles from Burlington, ON)
- 9 days ago
- Mississauga, ON (17 miles from Burlington, ON)
- 9 days ago
The Service Sr. Supervisor is an intermediate position responsible for supervising the daily workflow of a Customer Service team in coordination with the Customer Service function. The overall...
Manager Client Services Operations
- Mississauga, ON (17 miles from Burlington, ON)
- 9 days ago
- Mississauga, ON (17 miles from Burlington, ON)
- 9 days ago
Job Description What is the opportunity? The Client Services Operations Manager supports the overall RBC Purpose of helping clients thrive & communities prosper and enhances the overall client...
(CAN) Customer Service Manager
- Etobicoke, ON (24 miles from Burlington, ON)
- 30+ days ago
- Etobicoke, ON (24 miles from Burlington, ON)
- 30+ days ago
Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry....
- Mississauga, ON (17 miles from Burlington, ON)
- 60+ days ago
- Mississauga, ON (17 miles from Burlington, ON)
- 60+ days ago
Company Description Your happiness and well-being are top priorities at Spectrum! We offer the most competitive wages, RRSP matching, benefits, paid sick days, and more! We are hiring Full Time...
Client Services Coordinator, Part Time
- Mississauga, ON (17 miles from Burlington, ON)
- 60+ days ago
- Mississauga, ON (17 miles from Burlington, ON)
- 60+ days ago
Company Description We are hiring Part Time Client Services Coordinators to work at our Mississauga office to provide exemplary service and support to our internal and external clients. Part Time...
- Mississauga, ON (17 miles from Burlington, ON)
- 90+ days ago
- Mississauga, ON (17 miles from Burlington, ON)
- 90+ days ago
KUBRA is looking for a dynamic and proactive professional to join our team as a Client Success Manager (CSM)! In this key role, you will serve as the ultimate champion for client relationships,...
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Burlington, ON
Highest Education Level
Customer Service Managers in Burlington, ON offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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