Customer Service Manager Jobs in Oklahoma
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
and Casualty License....
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. SUMMARY OF JOB PURPOSE AND...
POSITION SUMMARY: The Associate Account Manager is responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste...
Store - TULSA-41ST ST, OKDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Store - TULSA-W 71ST ST, OKDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
ResourceOne is currently looking for a Project Coordinator to join our client services team. Job Summary: The Project Coordinator works alongside an assigned Account Executive and Project...
Join our team and live the Ollie-tude! : ( Ollie’s Core Values) BE A TEAM PLAYER - Associates are expected to be supportive and work together. BE CARING - How do I treat others with courtesy,...
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Client Services Manager Relocation 75244 (Operations)
- Oklahoma City, OK
- 5 days ago
- Oklahoma City, OK
- 5 days ago
Client Services Manager Relocation 75244 (Operations) Oklahoma City, OK, United States of America $50,000.00 - $56,000.00 Back Apply Now Back Apply Now Overview United Protective is a privately...
Manager, Customer Success - Commercial Insurance
- Oklahoma City, OK
- 5 days ago
- Oklahoma City, OK
- 5 days ago
& Casualty license preferred Experience managing and developing a team....
Customer Success Manager (CSM) - Insurance Terminal
- Oklahoma City, OK
- 5 days ago
- Oklahoma City, OK
- 5 days ago
Customer Success Manager - Insurance Terminal Bold Penguin is a leading integrated digital solution platform dedicated to simplifying small commercial insurance. Our technology makes the quote and...
Overview United Protective is a privately held, independent corporation dedicated to providing contract security services throughout the Texas region. Beginning in 1999, with just three employees,...
Job Posting Title Customer Service Supervisor at Lake Wister Agency 566 DEPARTMENT OF TOURISM AND RECREATION Supervisory Organization Lake Wister State Park Job Posting End Date (Continuous if...
Job Posting Title Customer Service Supervisor at Lake Wister Agency 566 DEPARTMENT OF TOURISM AND RECREATION Supervisory Organization Lake Wister State Park Job Posting End Date (Continuous if...
Branch Customer Service Coordinator - Day Shift
- Oklahoma City, OK
- 12 days ago
- Oklahoma City, OK
- 12 days ago
center Experience utilizing multi-line phone-system....
Demographic Data for Oklahoma
Moving to Oklahoma? Find some basic demographic data about Oklahoma below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Oklahoma
Highest Education Level
Customer Service Managers in Oklahoma offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Expense Control
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Cash Management
- Performance Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Retail
- Salesforce
- Friendliness
- Telephone Skills
- Conflict Resolution
- High School Diploma
- Account Management
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Events
- Documentation
- Spanish
- Multitasking
- Coaching
- Collaboration
- Sales
- Reporting
- Team Building
- English
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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