Call Center Representative Jobs in Oklahoma
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
center experience is preferred....
We are seeking a detail-oriented and proactive Quality Assurance (QA) Representative to join our team. This role plays a vital part in ensuring exceptional customer experiences by evaluating call...
The Contact Center Representative is the first connection between Intermountain and patients responsible for fostering relationships with patients, parents and guardians regarding the patient's...
knowledge of our wireless products, accessories and pricing plans Respond to customer inquiries regarding billing, devices, product features, troubleshooting, and hardware operation, with a focus on one-call...
Six months call center experience required. A minimum combined one-year of experience in guest facing customer service required....
Quality Assurance Representative (Call Center)
- Oklahoma City, OK
- 6 days ago
- Oklahoma City, OK
- 6 days ago
Quality Assurance Representative (Call Center) Job ID 27756762 Location OKC, OK, 73134 Other Location Description We are seeking a detail-oriented and proactive Quality Assurance (QA)...
Looking for a sales career where you control your income? Join our team as a Client Relations Specialist and help individuals make informed financial decisions with Indexed Universal Life (IUL)...
Remote WorkWe are hiring Remote Call Center Representatives to join our customer support team....
Remote WorkLOCATION Remote Work-at-Home JOB TYPE Full-Time & Part-Time POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet...
Remote WorkCurrent Saint Francis Employees - Please click HERE ( **to login and apply.** Part Time Days Shift: 10:45am-7:15pm weekends Job Summary: Responsible for obtaining meal orders from patients over...
Cherokee Nation Entertainment is hiring a full-time Guest Service Agent to be the first point of contact for many guests, playing a vital role in creating a positive and memorable experience. This...
We are looking for call center representatives to support our "Get Out the Vote" initiative....
LOCATION Remote Work-at-Home JOB TYPE Part-Time PAY TYPES Hourly + Bonus APPLICATION DETAILS No Resume Required, Entry-Level POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO)...
LOCATION: Remote Work-at-Home JOB TYPE: Full-Time & Part-Time PAY TYPES: Hourly + Bonus BENEFITS & PERKS: REMOTE REPRESENTATIVE: Work-From-Home, Paid Training, Paid Time Off, Medical, Dental,...
Remote WorkWe are seeking a dedicated and customer-focused Call Center Representative to join our team....
Remote WorkDemographic Data for Oklahoma
Moving to Oklahoma? Find some basic demographic data about Oklahoma below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Oklahoma
Highest Education Level
Call Center Representatives in Oklahoma offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Investigation
- Verbal Communication
- Microsoft Outlook
- Typing
- Collaboration
- Interpersonal Skills
- Data Entry
- English
- Multitasking
- Spanish
- Microsoft PowerPoint
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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