Call Center Representative Jobs in Oklahoma
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Representative - Oklahoma City, OK
- Oklahoma City, OK
- 21 hours ago
- Oklahoma City, OK
- 21 hours ago
Summary As a Call Center Representative - Oklahoma City, OK at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of...
Call Center Representative Bath Concepts Independent Dealers Oklahoma City, OK 73108 Call Center Representative Tailored Remodeling is a rapidly growing brand in the acrylic bath remodeling industry...
Pearl Interactive Network is seeking Seasonal Contact Center Agents (CCAs) to Join Our Talent Community in preparation for future disaster relief efforts.** The **Seasonal Contact Center Agent**...
Client Relations Specialist ASG National Norman, OK, US 15 hours ago Quick Job type Full-time Quick Job description Looking for a sales career where you control your income? Join our team as a...
Remote Workcall resolution....
call resolution....
POSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling...
Call Monitoring Specialist (Call Center)
- Oklahoma City, OK
- 16 days ago
- Oklahoma City, OK
- 16 days ago
Call Monitoring Specialist (Call Center) Job ID 27757376 Location OKC, OK, 73134 Other Location Description We are seeking a detail-oriented and proactive Quality Assurance (QA) Representative to join...
center experience is preferred....
We are hiring Remote Call Center Representatives to join our customer support team....
Remote WorkLOCATION Remote Work-at-Home JOB TYPE Full-Time & Part-Time POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet...
Remote WorkWe are looking for call center representatives to support our "Get Out the Vote" initiative....
Current Saint Francis Employees - Please click HERE to login and apply. Part TimeDays Shift: 10:45am-7:15pm weekends Job Summary: Responsible for obtaining meal orders from patients over the phone...
LOCATION Remote Work-at-Home JOB TYPE Part-Time PAY TYPES Hourly + Bonus APPLICATION DETAILS No Resume Required, Entry-Level POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO)...
LOCATION: Remote Work-at-Home JOB TYPE: Full-Time & Part-Time PAY TYPES: Hourly + Bonus BENEFITS & PERKS: REMOTE REPRESENTATIVE: Work-From-Home, Paid Training, Paid Time Off, Medical, Dental,...
Remote WorkDemographic Data for Oklahoma
Moving to Oklahoma? Find some basic demographic data about Oklahoma below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Oklahoma
Highest Education Level
Call Center Representatives in Oklahoma offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Energetic
- Technical Support
- Collections
- Microsoft Windows
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- English
- Spanish
- Policy Development
- Microsoft PowerPoint
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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