Call Center Representative Jobs in Oklahoma
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Agent Shawnee, OK Onsite Position 304 W. 34th Street, Shawnee 74804 Full Time: M-F, weekends as scheduled ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may...
It's more than a career, it's a calling. OK-SSM Health Medical Group Shawnee Kethley 3315 Worker Type: Regular Job Summary: Answers incoming calls and performs triage of inquiries. Job...
Member Service Call Center Representative - Corpus Christi
- Bartlesville, OK
- 10 days ago
- Bartlesville, OK
- 10 days ago
The Member Service Call Center Representative will have the ability to work from home after a period of training and performance evaluations (time frame may vary)....
Remote WorkSpecialty Reservations Representative/ Call Center-Remote
- Tulsa, OK
- 14 days ago
- Tulsa, OK
- 14 days ago
The impact youll make: This role will be a liaison between our company and its current and potential worldwide customers with the purpose of retaining and growing specialty customer business....
Remote WorkCall Center Representative share to twitter share to facebook share to linkedin Join Forbes' 2024 Best Employer for Diversity!...
Remote WorkReq ID: 314117 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking...
Location: Tulsa, OK Description: Our client is currently seeking a Call Center Customer Service Professional - II The individual will be accountable and responsible for the successful fulfillment...
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Cellular Sales Call Center Representative Customer Service | Business Development Job Overview The Contact Center Representative will provide ongoing support to our sales force by conducting research...
center experience is preferred....
Hobby Lobby Stores is looking for full time Call Center Representative. Job Responsibilities: Provide customer service to retail stores by responding to building maintenance requests....
Demographic Data for Oklahoma
Moving to Oklahoma? Find some basic demographic data about Oklahoma below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Oklahoma
Highest Education Level
Call Center Representatives in Oklahoma offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Claims
- Resolution
- Inside Sales
- Customer Satisfaction
- Scheduling Appointments
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- QuickBooks
- Customer Relations
- Listening
- Microsoft Windows
- Staffing
- Collections
- Telephone Skills
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Investigation
- Microsoft Outlook
- Verbal Communication
- Written Communication
- Data Entry
- Typing
- Documentation
- Spanish
- Multitasking
- Interpersonal Skills
- Collaboration
- Sales
- English
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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