Customer Service Manager Jobs in Norman, OK
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Client Services Manager - Forest Creek
- Oklahoma City, OK (17 miles from Norman, OK)
- 2 days ago
- Oklahoma City, OK (17 miles from Norman, OK)
- 2 days ago
Assistant Community Manager Your Role as an Assistant Community Manager: Your practical and compassionate nature is critical to effectively balance between leasing apartments, managing resident...
- Oklahoma City, OK (17 miles from Norman, OK)
- 3 days ago
- Oklahoma City, OK (17 miles from Norman, OK)
- 3 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
Branch Coordinator (Customer Service) - Full-Time - Day Shift
- Oklahoma City, OK (17 miles from Norman, OK)
- 7 days ago
- Oklahoma City, OK (17 miles from Norman, OK)
- 7 days ago
center Experience utilizing multi-line phone-system....
Sr Customer Experience Manager
- Oklahoma City, OK (17 miles from Norman, OK)
- 10 days ago
- Oklahoma City, OK (17 miles from Norman, OK)
- 10 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. CLIENT SERVICE COORDINATOR...
- Oklahoma City, OK (17 miles from Norman, OK)
- 11 days ago
- Oklahoma City, OK (17 miles from Norman, OK)
- 11 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
- Oklahoma City, OK (17 miles from Norman, OK)
- 11 days ago
- Oklahoma City, OK (17 miles from Norman, OK)
- 11 days ago
As a global marketing experience company, Quads goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our...
Customer Service Team Lead Full Time
- Oklahoma City, OK (17 miles from Norman, OK)
- 17 days ago
- Oklahoma City, OK (17 miles from Norman, OK)
- 17 days ago
POSITION SUMMARY: Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include:...
Client Service Coordinator - 000215
- Oklahoma City, OK (17 miles from Norman, OK)
- 18 days ago
- Oklahoma City, OK (17 miles from Norman, OK)
- 18 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
- Oklahoma City, OK (17 miles from Norman, OK)
- 23 days ago
- Oklahoma City, OK (17 miles from Norman, OK)
- 23 days ago
Cribl does differently. What does that mean? It means we are a serious company that doesn't take itself too seriously; and we're looking for people who love to get stuff done, and laugh a bit...
Responsible for the day-to-day operations of the front office within the Housing and Residence Life department, this includes in delivering exceptional customer service to students, faculty, and...
Customer Experience Manager Nights & Weekends
- Oklahoma City, OK (17 miles from Norman, OK)
- 30+ days ago
- Oklahoma City, OK (17 miles from Norman, OK)
- 30+ days ago
Store - OKC-S. PENN, OKDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Commercial Insurance Client Service Manager
- Oklahoma City, OK (17 miles from Norman, OK)
- 30+ days ago
- Oklahoma City, OK (17 miles from Norman, OK)
- 30+ days ago
Commercial Insurance Client Service Manager Higginbotham - 3.7 Oklahoma City, OK Job Details Full-time Estimated: $56.7K - $71.8K a year 1 day ago Qualifications Microsoft Powerpoint Microsoft...
- Oklahoma City, OK (17 miles from Norman, OK)
- 45+ days ago
- Oklahoma City, OK (17 miles from Norman, OK)
- 45+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Area Customer Service Coordinator
- Oklahoma City, OK (17 miles from Norman, OK)
- 45+ days ago
- Oklahoma City, OK (17 miles from Norman, OK)
- 45+ days ago
Job Title: Area Customer Service Coordinator Summary: Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued...
Demographic Data for Norman, OK
Moving to Norman, OK? Find some basic demographic data about Norman, OK below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Norman, OK
Highest Education Level
Customer Service Managers in Norman, OK offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Documentation
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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