Customer Service Manager Jobs in Westerville, OH
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Success Manager (Hybrid)
- Bold Penguin
- Dublin, OH (12 miles from Westerville, OH)
- 15 days ago
- Bold Penguin
- Dublin, OH (12 miles from Westerville, OH)
- 15 days ago
YOUR ROLE The Customer Success Manager (CSM) is the primary liaison between Bold Penguin and all of our partners. Our CSMs own interactions with specific partners, developing relationships with...
- Columbus, OH (6 miles from Westerville, OH)
- 3 hours ago
- Columbus, OH (6 miles from Westerville, OH)
- 3 hours ago
The ideal candidate will have a strong background in customer service management, excellent leadership skills, and a commitment to continuous improvement....
Workplace Solutions - Customer Service Team Lead
- Columbus, OH (6 miles from Westerville, OH)
- 11 hours ago
- Columbus, OH (6 miles from Westerville, OH)
- 11 hours ago
J.P. Morgan Workplace Solutions is a technology and service-based offering, created to empower our corporate clients to easily manage their workplace equity compensation plans with confidence. Our...
- Columbus, OH (6 miles from Westerville, OH)
- 3 days ago
- Columbus, OH (6 miles from Westerville, OH)
- 3 days ago
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
- Upper Arlington, OH (11 miles from Westerville, OH)
- 5 days ago
- Upper Arlington, OH (11 miles from Westerville, OH)
- 5 days ago
For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients,...
Onsite - Customer Success Manager
- Columbus, OH (6 miles from Westerville, OH)
- 6 days ago
- Columbus, OH (6 miles from Westerville, OH)
- 6 days ago
A Customer Success Manager is responsible for managing a set of large accounts in order to help drive a high level of customer satisfaction, successful product use, and customer retention. You...
- West Jefferson, OH (24 miles from Westerville, OH)
- 7 days ago
- West Jefferson, OH (24 miles from Westerville, OH)
- 7 days ago
Location: West Jefferson - Store 82: 60 Ashemont Dr. West Jefferson NC 28694 Requirements Ideal candidates will possess interpersonal and communication skills which will allow them to provide...
JOB SUMMARY The Customer Relationship Manager (CRM) is the point of contact operationally and administratively for each customer assigned. They function as customer advocate and interface with...
Retail Customer Service Supervisor Retail Customer Service Supervisor
- Reynoldsburg, OH (12 miles from Westerville, OH)
- 12 days ago
- Reynoldsburg, OH (12 miles from Westerville, OH)
- 12 days ago
Retail Customer Service Supervisor TJX Companies 3.5 ( ) Reynoldsburg, OH Why you should apply for a job to TJX Companies : 4.5/5 in supportive management 75% say women are treated fairly and...
Retail Customer Service Supervisor Full TIme Retail Customer Service Supervisor Full TIme
- Columbus, OH (6 miles from Westerville, OH)
- 12 days ago
- Columbus, OH (6 miles from Westerville, OH)
- 12 days ago
Retail Customer Service Supervisor Full TIme TJX Companies 3.5 ( ) Columbus, OH Why you should apply for a job to TJX Companies : 4.5/5 in supportive management 75% say women are treated fairly...
- Plain City, OH (20 miles from Westerville, OH)
- 12 days ago
- Plain City, OH (20 miles from Westerville, OH)
- 12 days ago
Retail TJMaxx Customer Service Supervisor - Full-Time TJX Companies 3.5 ( ) Plain City, OH Why you should apply for a job to TJX Companies : 4.5/5 in supportive management 75% say women are...
- Plain City, OH (20 miles from Westerville, OH)
- 12 days ago
- Plain City, OH (20 miles from Westerville, OH)
- 12 days ago
Retail TJ Maxx Customer Service Supervisor Part-Time TJX Companies 3.5 ( ) Plain City, OH Why you should apply for a job to TJX Companies : 4.5/5 in supportive management 75% say women are treated...
Customer Success Manager - North America
- Columbus, OH (6 miles from Westerville, OH)
- 12 days ago
- Columbus, OH (6 miles from Westerville, OH)
- 12 days ago
Call Center experience and understanding is beneficial What We Offer International, fast paced and rapidly growing environment Chance to work with the world's biggest brands at the CX tech leader Agile...
Remote Work- Hilliard, OH (15 miles from Westerville, OH)
- 12 days ago
- Hilliard, OH (15 miles from Westerville, OH)
- 12 days ago
The 'Apply with SEEK option' will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option. IF YOU CARE, THERE'S A PLACE FOR YOU HERE...
Remote Work- Reynoldsburg, OH (12 miles from Westerville, OH)
- 19 days ago
- Reynoldsburg, OH (12 miles from Westerville, OH)
- 19 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. The Client Service...
Demographic Data for Westerville, OH
Moving to Westerville, OH? Find some basic demographic data about Westerville, OH below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Westerville, OH
Highest Education Level
Customer Service Managers in Westerville, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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