Customer Service Manager Jobs in West Chester, OH
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Fort Mitchell, KY (23 miles from West Chester, OH)
- 1 day ago
- Fort Mitchell, KY (23 miles from West Chester, OH)
- 1 day ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Commercial Lines Client Relations Manager - Hybrid (West Chester, OH.)
- West Chester, OH
- 2 days ago
- West Chester, OH
- 2 days ago
Most of our clients have built their companies from the ground up. OneDigital has too. We stand alongside these business owners, providing peace of mind that if the unthinkable happens, they are...
- Cincinnati, OH (12 miles from West Chester, OH)
- 4 days ago
- Cincinnati, OH (12 miles from West Chester, OH)
- 4 days ago
Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Manager to join our amazing culture. As a Service Manager, you are a part of a dynamic team that...
Director/Senior, Client Service Manager
- Covington, KY (19 miles from West Chester, OH)
- 7 days ago
- Covington, KY (19 miles from West Chester, OH)
- 7 days ago
The RoleYou will be the primary Fidelity client service contact for Defined Contribution and emerging Workplace products for some of Fidelity's largest institutional clients. As the main contact,...
Commercial Lines - Customer Care Center - Associate Account Manager
- Fairfield, OH (7 miles from West Chester, OH)
- 10 days ago
- Fairfield, OH (7 miles from West Chester, OH)
- 10 days ago
Make a difference with a career in insurance At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking...
Retail Customer Service Supervisor
- Springdale, OH (4 miles from West Chester, OH)
- 13 days ago
- Springdale, OH (4 miles from West Chester, OH)
- 13 days ago
PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we're more than just a company obsessed...
- Hamilton, OH (7 miles from West Chester, OH)
- 15 days ago
- Hamilton, OH (7 miles from West Chester, OH)
- 15 days ago
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
- Fairfield, OH (7 miles from West Chester, OH)
- 22 days ago
- Fairfield, OH (7 miles from West Chester, OH)
- 22 days ago
... Thunderbird Lane, Fairfield, Ohio 45014 TruGreen accepts applications on an ongoing basis. Job Description TruGreen is committed to providing personalized attention for our associates. We...
Full-Time Customer Service Supervisor
- Miamisburg, OH (22 miles from West Chester, OH)
- 22 days ago
- Miamisburg, OH (22 miles from West Chester, OH)
- 22 days ago
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
Part Time Customer Experience Manager
- Middletown, OH (14 miles from West Chester, OH)
- 24 days ago
- Middletown, OH (14 miles from West Chester, OH)
- 24 days ago
Store - Middletown, OH Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Cold Spring, KY (22 miles from West Chester, OH)
- 26 days ago
- Cold Spring, KY (22 miles from West Chester, OH)
- 26 days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
- Cincinnati, OH (12 miles from West Chester, OH)
- 28 days ago
- Cincinnati, OH (12 miles from West Chester, OH)
- 28 days ago
Country USA State Ohio City Cincinnati Descriptions & requirements About the role: As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert...
Key Carrier Customer Service Supervisor
- Cincinnati, OH (12 miles from West Chester, OH)
- 29 days ago
- Cincinnati, OH (12 miles from West Chester, OH)
- 29 days ago
HomeGoods At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Job Description The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- West Chester, OH
- 29 days ago
- West Chester, OH
- 29 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Demographic Data for West Chester, OH
Moving to West Chester, OH? Find some basic demographic data about West Chester, OH below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in West Chester, OH
Highest Education Level
Customer Service Managers in West Chester, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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