Customer Service Manager Jobs in Toledo, OH
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Sylvania, OH (9 miles from Toledo, OH)
- 3 days ago
- Sylvania, OH (9 miles from Toledo, OH)
- 3 days ago
Location: Township of Sylvania Five Below - [Department Supervisor] As a Customer Experience Manager at Five Below, you'll: Lead the Support Lead, Lead Cashiers and associates while the Manager on...
Retail Customer Service Supervisor
- Rossford, OH (5 miles from Toledo, OH)
- 5 days ago
- Rossford, OH (5 miles from Toledo, OH)
- 5 days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and...
- Maumee, OH (8 miles from Toledo, OH)
- 11 days ago
- Maumee, OH (8 miles from Toledo, OH)
- 11 days ago
The Customer Service Manager is responsible for managing the daily operations of the customer service department....
US Seasonal Tax-Financial Services Organization-Private Client Services- Manager
- Toledo, OH
- 18 days ago
- Toledo, OH
- 18 days ago
Location: Anywhere in Country At EY, were all in to shape your future with confidence. Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you...
Remote WorkLocation: Anywhere in Country At EY, were all in to shape your future with confidence. Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you...
Remote WorkThe Opportunity: The Client Service Manager is responsible for supporting and collaborating with the sales and service team regarding client employee communication initiatives, client...
The Opportunity: The Senior Client Service Manager is responsible for supporting and collaborating with Client Executives and Service Leader regarding client employee communication initiatives,...
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Inventory & Customer Service Coordinator
- Oregon, OH (2 miles from Toledo, OH)
- 45+ days ago
- Oregon, OH (2 miles from Toledo, OH)
- 45+ days ago
Inventory & Customer Service Coordinator** **Location:** **Oregon, OH - Toledo Refinery (43616)** **Schedule:** **Monday-Friday, 10:00 AM - 2:00 PM (20 hours/week)** **Pay Rate:** **$**...
- Oregon, OH (2 miles from Toledo, OH)
- 45+ days ago
- Oregon, OH (2 miles from Toledo, OH)
- 45+ days ago
Are you looking for a friendly, fast-paced workplace with an emphasis on helping customers and empowering team members? Snap Finance is a thriving leader in the financial services industry, and...
Retail Customer Service Supervisor (Full-time)
- Holland, OH (10 miles from Toledo, OH)
- 60+ days ago
- Holland, OH (10 miles from Toledo, OH)
- 60+ days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Demographic Data for Toledo, OH
Moving to Toledo, OH? Find some basic demographic data about Toledo, OH below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Toledo, OH
Highest Education Level
Customer Service Managers in Toledo, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Call Center Management
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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