Customer Service Manager Jobs in Medina, OH
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
ezICHRA Customer Success Manager
- Richfield, OH (18 miles from Medina, OH)
- 1 day ago
- Richfield, OH (18 miles from Medina, OH)
- 1 day ago
Would you like to take ownership in a dynamic, high-growth business that truly walks the talk? Oswald Companies seeks goal-driven professionals ready to take their career to the next level. Job...
- Brunswick, OH (12 miles from Medina, OH)
- 2 days ago
- Brunswick, OH (12 miles from Medina, OH)
- 2 days ago
Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call...
- Brookpark, OH (23 miles from Medina, OH)
- 11 days ago
- Brookpark, OH (23 miles from Medina, OH)
- 11 days ago
Location: 15270 Diana Dr. Brookpark, OH 44142 Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate...
US Seasonal Tax-Financial Services Organization-Private Client Services- Manager
- Akron, OH (19 miles from Medina, OH)
- 17 days ago
- Akron, OH (19 miles from Medina, OH)
- 17 days ago
Location: Anywhere in Country At EY, were all in to shape your future with confidence. Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you...
Remote WorkCustomer Service Coordinator - Bilingual (Mandarin)
- Akron, OH (19 miles from Medina, OH)
- 18 days ago
- Akron, OH (19 miles from Medina, OH)
- 18 days ago
Total Quality Logistics** Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex,...
- Fairlawn, OH (15 miles from Medina, OH)
- 19 days ago
- Fairlawn, OH (15 miles from Medina, OH)
- 19 days ago
Client Services Coordinator Job ID 200906 Posted 09-Jun-2025 Service line Advisory Segment Role type Full-time Areas of Interest Administrative, Marketing, Sales Support Location(s) Cleveland -...
FY26 US Seasonal Tax-Private Client Services Manager
- Akron, OH (19 miles from Medina, OH)
- 20 days ago
- Akron, OH (19 miles from Medina, OH)
- 20 days ago
Location: Anywhere in Country At EY, were all in to shape your future with confidence. Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you...
Remote WorkCustomer Experience Manager - Victoria's Secret - Great Northern - North Olmsted, OH
- North Olmsted, OH (24 miles from Medina, OH)
- 24 days ago
- North Olmsted, OH (24 miles from Medina, OH)
- 24 days ago
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....
Customer Experience Manager, Supply Chain Operational Excellence
- Brecksville, OH (22 miles from Medina, OH)
- 28 days ago
- Brecksville, OH (22 miles from Medina, OH)
- 28 days ago
Job type: Full-Time, Hybrid About Lubrizol The Lubrizol Corporation, a Berkshire Hathaway company, is a specialty chemical company whose science delivers sustainable solutions to advance mobility,...
Retail, Customer Service Supervisor, Full-Time
- Akron, OH (19 miles from Medina, OH)
- 30+ days ago
- Akron, OH (19 miles from Medina, OH)
- 30+ days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
- Parma, OH (23 miles from Medina, OH)
- 30+ days ago
- Parma, OH (23 miles from Medina, OH)
- 30+ days ago
Insight Global is seeking a Customer Support Manager to sit on site in Cleveland, OH. In this role you will be responsible for overseeing around 40-50+ people who work domestically and...
General Purpose: Provide frontline customer service and support to fluid, manufacturing and ingredient customers within the Mideast Area (MEA). Maintain and increase customer satisfaction by...
WE KNOW THAT BUILDING HOMES & COMMUNITIES BEGINS WITH BUILDING THE BEST TEAM! How would you like to be a part of team that has been providing the American Dream of homeownership to families for...
- Strongsville, OH (17 miles from Medina, OH)
- 90+ days ago
- Strongsville, OH (17 miles from Medina, OH)
- 90+ days ago
Store - CLEV-STRONGSVILLE, OHDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
- Brecksville, OH (22 miles from Medina, OH)
- 90+ days ago
- Brecksville, OH (22 miles from Medina, OH)
- 90+ days ago
Description Since 1985, our core business has been enteral device product development, design, manufacturing, and engineering in a state-of-the-art facility near Cleveland, Ohio. AMT's steady...
Demographic Data for Medina, OH
Moving to Medina, OH? Find some basic demographic data about Medina, OH below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Medina, OH
Highest Education Level
Customer Service Managers in Medina, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Resolution
- Cash Management
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Driving
- Punctual
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- English
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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