Customer Service Manager Jobs in Kent, OH
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Inside Sales Manager/Customer Service Manager
- Alliance, OH (18 miles from Kent, OH)
- 1 day ago
- Alliance, OH (18 miles from Kent, OH)
- 1 day ago
Trains personnel in order taking procedures and customer relations techniques. Communicate new or revised information on products such as manufacturing, pricing and shipping to affected personnel....
ezICHRA Customer Success Manager
- Richfield, OH (17 miles from Kent, OH)
- 2 days ago
- Richfield, OH (17 miles from Kent, OH)
- 2 days ago
Would you like to take ownership in a dynamic, high-growth business that truly walks the talk? Oswald Companies seeks goal-driven professionals ready to take their career to the next level. Job...
Retail Customer Service Supervisor
- Massillon, OH (23 miles from Kent, OH)
- 2 days ago
- Massillon, OH (23 miles from Kent, OH)
- 2 days ago
PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we're more than just a company obsessed...
- Macedonia, OH (15 miles from Kent, OH)
- 9 days ago
- Macedonia, OH (15 miles from Kent, OH)
- 9 days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Tier 3 Customer Support Manager
- Independence, OH (24 miles from Kent, OH)
- 12 days ago
- Independence, OH (24 miles from Kent, OH)
- 12 days ago
About Keyfactor Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital...
Customer Experience Manager Part time
- Solon, OH (18 miles from Kent, OH)
- 12 days ago
- Solon, OH (18 miles from Kent, OH)
- 12 days ago
Store - CLEV-SOLON, OH Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
US Seasonal Tax-Financial Services Organization-Private Client Services- Manager
- Akron, OH (12 miles from Kent, OH)
- 18 days ago
- Akron, OH (12 miles from Kent, OH)
- 18 days ago
Location: Anywhere in Country At EY, were all in to shape your future with confidence. Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you...
Remote WorkCustomer Service Coordinator - Bilingual (Mandarin)
- Canton, OH (23 miles from Kent, OH)
- 19 days ago
- Canton, OH (23 miles from Kent, OH)
- 19 days ago
About the role: As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Full-truckload,...
Customer Service Coordinator - Bilingual (Mandarin)
- Akron, OH (12 miles from Kent, OH)
- 19 days ago
- Akron, OH (12 miles from Kent, OH)
- 19 days ago
Total Quality Logistics** Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex,...
- Fairlawn, OH (16 miles from Kent, OH)
- 20 days ago
- Fairlawn, OH (16 miles from Kent, OH)
- 20 days ago
Client Services Coordinator Job ID 200906 Posted 09-Jun-2025 Service line Advisory Segment Role type Full-time Areas of Interest Administrative, Marketing, Sales Support Location(s) Cleveland -...
FY26 US Seasonal Tax-Private Client Services Manager
- Akron, OH (12 miles from Kent, OH)
- 21 days ago
- Akron, OH (12 miles from Kent, OH)
- 21 days ago
Location: Anywhere in Country At EY, were all in to shape your future with confidence. Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you...
Remote WorkCustomer Experience Manager, Supply Chain Operational Excellence
- Brecksville, OH (18 miles from Kent, OH)
- 29 days ago
- Brecksville, OH (18 miles from Kent, OH)
- 29 days ago
Job type: Full-Time, Hybrid About Lubrizol The Lubrizol Corporation, a Berkshire Hathaway company, is a specialty chemical company whose science delivers sustainable solutions to advance mobility,...
Retail, Customer Service Supervisor, Full-Time
- Akron, OH (12 miles from Kent, OH)
- 30+ days ago
- Akron, OH (12 miles from Kent, OH)
- 30+ days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Customer Service Lead - Part-Time
- Macedonia, OH (15 miles from Kent, OH)
- 30+ days ago
- Macedonia, OH (15 miles from Kent, OH)
- 30+ days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
- North Canton, OH (20 miles from Kent, OH)
- 30+ days ago
- North Canton, OH (20 miles from Kent, OH)
- 30+ days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Demographic Data for Kent, OH
Moving to Kent, OH? Find some basic demographic data about Kent, OH below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Kent, OH
Highest Education Level
Customer Service Managers in Kent, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Call Center Management
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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