Customer Service Representative Jobs in Kent, OH
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Account Liaison Home Health- Akron, OH
- Akron, OH (12 miles from Kent, OH)
- 7 days ago
- Akron, OH (12 miles from Kent, OH)
- 7 days ago
Description As a Home Health Account Liaison, you will be called to care when youre needed most. As part of Interim HealthCare, youll support a full range of patient services to bring comfort and...
Customer Service Rep - Akron, OH
- Akron, OH (12 miles from Kent, OH)
- 1 hour ago
- Akron, OH (12 miles from Kent, OH)
- 1 hour ago
People • Customers • Trust The Customer Service Representative is responsible for providing superior service to customers....
Customer Service Associate - Temporary
- Solon, OH (18 miles from Kent, OH)
- 2 hours ago
- Solon, OH (18 miles from Kent, OH)
- 2 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
- Canton, OH (23 miles from Kent, OH)
- 7 hours ago
- Canton, OH (23 miles from Kent, OH)
- 7 hours ago
Additional Considerations (if any): - At Hy-Vee our people are our strength. We promise a helpful smile in every aisle and those smiles can only come from a workforce that is fully engaged and...
Customer Relations Specialist (UWUA Local G-555)
- Akron, OH (12 miles from Kent, OH)
- 12 hours ago
- Akron, OH (12 miles from Kent, OH)
- 12 hours ago
Posting End Date: September 01, 2025 Employee Type: Regular-Full time Union/Non: This is a unionized position Enbridge Gas Ohio is looking to hire multiple Customer Relations Specialists for our...
Customer Service Advisor - Aurora
- Aurora, OH (12 miles from Kent, OH)
- 13 hours ago
- Aurora, OH (12 miles from Kent, OH)
- 13 hours ago
CSA's must be responsive by recognizing the immediate need of the Banking Center throughout the day and proactively providing both Customer Service Representative (CSR) and sales platform support as...
Store Customer Service Specialist
- Akron, OH (12 miles from Kent, OH)
- 1 day ago
- Akron, OH (12 miles from Kent, OH)
- 1 day ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Bilingual Customer Service Specialist (Spanish)
- North Randall, OH (23 miles from Kent, OH)
- 1 day ago
- North Randall, OH (23 miles from Kent, OH)
- 1 day ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
Amazon Locker+ Customer Service Associate
- Broadview Heights, OH (21 miles from Kent, OH)
- 1 day ago
- Broadview Heights, OH (21 miles from Kent, OH)
- 1 day ago
Amazon Locker+ Customer Service Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our...
Kinetic Customer Service Technician
- Aurora, OH (12 miles from Kent, OH)
- 1 day ago
- Aurora, OH (12 miles from Kent, OH)
- 1 day ago
We build and operate fiber networks and provide transformative multi-Gigabit internet access to homes and businesses in small and medium-sized communities across the Southeast and Midwest U.S....
Customer Service Team Member - Tallmadge (OH0713)
- Tallmadge, OH (5 miles from Kent, OH)
- 2 days ago
- Tallmadge, OH (5 miles from Kent, OH)
- 2 days ago
Job Details Job Location : Tallmadge, OH Position Type : Full-Time/Part-Time Salary Range : $12.00 Base+Commission/month Travel Percentage : None Job Shift : Any Job Category : Sales Description...
Customer Service Team Member - Akron (OH0707)
- Akron, OH (12 miles from Kent, OH)
- 2 days ago
- Akron, OH (12 miles from Kent, OH)
- 2 days ago
Job Details Job Location : Akron, OH Position Type : Full-Time/Part-Time Salary Range : $12.00 Travel Percentage : None Job Shift : Any Job Category : Sales Description Be Bold. Be Kind. Be You....
Customer Service - Production Processing
- Macedonia, OH (15 miles from Kent, OH)
- 2 days ago
- Macedonia, OH (15 miles from Kent, OH)
- 2 days ago
Overview Great Day Improvements Manufacturing - Customer Service/Production Processing IN OFFICE POSITION up to $20 HOURLY with BENEFITS incl. VACATION/PTO As the customer service/production...
- Lake Milton, OH (18 miles from Kent, OH)
- 2 days ago
- Lake Milton, OH (18 miles from Kent, OH)
- 2 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
- Garrettsville, OH (17 miles from Kent, OH)
- 2 days ago
- Garrettsville, OH (17 miles from Kent, OH)
- 2 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
Demographic Data for Kent, OH
Moving to Kent, OH? Find some basic demographic data about Kent, OH below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Kent, OH
Highest Education Level
Customer Service Representatives in Kent, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Pulling
- Restocking
- Bathroom Remodeling
- Replenishing
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- First In, First Out
- Order Entry
- Payment Processing
- Customer Support
- Asset Protection
- Sales Leadership
- Willingness To Learn
- Courteous
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Discretion
- Merchandising
- Housekeeping
- Cashier Skills
- Reimbursement
- Relationship Management
- Friendliness
- Retail
- Listening
- Decision Making
- Customer Relations
- High School Diploma
- Telephone Skills
- Driving
- Filing
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »