Customer Service Representative Jobs in Kent, OH
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative
- North Canton, OH (20 miles from Kent, OH)
- 11 hours ago
- North Canton, OH (20 miles from Kent, OH)
- 11 hours ago
Responsibilities: Establish relationships with customers by communicating and resolving issues. Responsible for order entry and/or maintenance for assigned accounts. Review plant delivery...
Entry- Level, Bilingual Spanish, Customer Service and Claims Positions
- Seven Hills, OH (24 miles from Kent, OH)
- 11 hours ago
- Seven Hills, OH (24 miles from Kent, OH)
- 11 hours ago
By joining Sedgwick, you'll be part of something truly meaningful. Its what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your...
- Stow, OH (6 miles from Kent, OH)
- 12 hours ago
- Stow, OH (6 miles from Kent, OH)
- 12 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
CSA's must be responsive by recognizing the immediate need of the Banking Center throughout the day and proactively providing both Customer Service Representative (CSR) and sales platform support as...
Customer Service Advisor Float - Streetsboro
- Fairlawn, OH (16 miles from Kent, OH)
- 22 hours ago
- Fairlawn, OH (16 miles from Kent, OH)
- 22 hours ago
CSA's must be responsive by recognizing the immediate need of the Banking Center throughout the day and proactively providing both Customer Service Representative (CSR) and sales platform support as...
Customer Service Associate - Customer Service Center
- Independence, OH (24 miles from Kent, OH)
- 23 hours ago
- Independence, OH (24 miles from Kent, OH)
- 23 hours ago
This position works an alternate schedule Schedule is 11am to 8pm, Wednesday through Sunday, including non-traditional holidays (MLK day, President's Day, Juneteenth, Indigenous People Day and...
Store Customer Service Specialist
- Canton, OH (23 miles from Kent, OH)
- 23 hours ago
- Canton, OH (23 miles from Kent, OH)
- 23 hours ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Bilingual Customer Service Representative
- Canton, OH (23 miles from Kent, OH)
- 1 day ago
- Canton, OH (23 miles from Kent, OH)
- 1 day ago
Monday-Friday (9:30am-6pm) *Fully Onsite* -Handle calls and emails from parents, guardians, and users of the platform -80% of day will be email correspondence and 20% will be telephonic calls...
- Maple Heights, OH (22 miles from Kent, OH)
- 1 day ago
- Maple Heights, OH (22 miles from Kent, OH)
- 1 day ago
**Position Purpose:** Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about...
Store Customer Service Specialist
- Akron, OH (12 miles from Kent, OH)
- 1 day ago
- Akron, OH (12 miles from Kent, OH)
- 1 day ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Job Details Job Location : Kent, OH Position Type : Full-Time/Part-Time Salary Range : $12.00 Base+Commission/month Travel Percentage : None Job Shift : Any Job Category : Sales Description Are...
Customer Service Team Member - Canton (OH0712)
- Canton, OH (23 miles from Kent, OH)
- 1 day ago
- Canton, OH (23 miles from Kent, OH)
- 1 day ago
Job Details Job Location : Canton, OH Position Type : Full-Time/Part-Time Salary Range : $12.00 Base+Commission/month Travel Percentage : None Job Shift : Any Job Category : Sales Description Are...
Customer Service Representative
- North Royalton, OH (24 miles from Kent, OH)
- 1 day ago
- North Royalton, OH (24 miles from Kent, OH)
- 1 day ago
Customer Service Representative Location: North Royalton, OH Schedule: Monday – Friday, 8:00 AM – 5:00 PM (1-hour lunch break) Pay Rate: $20-23/hr Overview As a Customer Service Representative, you'll...
Customer Service Representative Part Time
- Akron, OH (12 miles from Kent, OH)
- 2 days ago
- Akron, OH (12 miles from Kent, OH)
- 2 days ago
Description Job Summary Provides excellent customer service acting as a liaison between the store, its customers and associates to resolve customer concerns and provide product and operational...
Customer Service Rep(02253) - 9224 DARROW RD STE J&K
- Twinsburg, OH (13 miles from Kent, OH)
- 2 days ago
- Twinsburg, OH (13 miles from Kent, OH)
- 2 days ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
Demographic Data for Kent, OH
Moving to Kent, OH? Find some basic demographic data about Kent, OH below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Kent, OH
Highest Education Level
Customer Service Representatives in Kent, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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