Customer Service Manager Jobs in Garfield Heights, OH
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Brecksville, OH (9 miles from Garfield Heights, OH)
- 4 hours ago
- Brecksville, OH (9 miles from Garfield Heights, OH)
- 4 hours ago
Since 1985, our core business has been enteral device product development, design, manufacturing, and engineering in a state-of-the-art facility near Cleveland, Ohio. AMTs steady growth...
- University Heights, OH (5 miles from Garfield Heights, OH)
- 10 hours ago
- University Heights, OH (5 miles from Garfield Heights, OH)
- 10 hours ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
Spectrum is seeking an experienced Customer Service Manager to support the Spectrum Mobile Team at our Garfield Heights, OH location....
- Cleveland, OH (4 miles from Garfield Heights, OH)
- 17 hours ago
- Cleveland, OH (4 miles from Garfield Heights, OH)
- 17 hours ago
The ideal candidate will have a strong background in customer service management, excellent leadership skills, and a commitment to continuous improvement....
- Parma, OH (6 miles from Garfield Heights, OH)
- 17 hours ago
- Parma, OH (6 miles from Garfield Heights, OH)
- 17 hours ago
The ideal candidate will have a strong background in customer service management, excellent leadership skills, and a commitment to continuous improvement....
Retail Customer Service Supervisor
- Mentor, OH (22 miles from Garfield Heights, OH)
- 1 day ago
- Mentor, OH (22 miles from Garfield Heights, OH)
- 1 day ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and...
- Cleveland, OH (4 miles from Garfield Heights, OH)
- 3 days ago
- Cleveland, OH (4 miles from Garfield Heights, OH)
- 3 days ago
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
- Hudson, OH (16 miles from Garfield Heights, OH)
- 4 days ago
- Hudson, OH (16 miles from Garfield Heights, OH)
- 4 days ago
About PartsSource PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites,...
- Berea, OH (13 miles from Garfield Heights, OH)
- 4 days ago
- Berea, OH (13 miles from Garfield Heights, OH)
- 4 days ago
Our purpose at Avient Corporation is to be an innovator of materials solutions that help our customers succeed, while enabling a sustainable world. Innovation goes far beyond materials science;...
Customer Service and Administrator
- Cleveland, OH (4 miles from Garfield Heights, OH)
- 5 days ago
- Cleveland, OH (4 miles from Garfield Heights, OH)
- 5 days ago
Some of the key responsibilities include: Ascertaining customers' needs and working on a 'One Call Resolution'; Executing on all team and individual objectives/ targets Excellent communication skills...
- Berea, OH (13 miles from Garfield Heights, OH)
- 6 days ago
- Berea, OH (13 miles from Garfield Heights, OH)
- 6 days ago
Our purpose at Avient Corporation is to be an innovator of materials solutions that help our customers succeed, while enabling a sustainable world. Innovation goes far beyond materials science;...
- Strongsville, OH (13 miles from Garfield Heights, OH)
- 6 days ago
- Strongsville, OH (13 miles from Garfield Heights, OH)
- 6 days ago
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
- Parma, OH (6 miles from Garfield Heights, OH)
- 7 days ago
- Parma, OH (6 miles from Garfield Heights, OH)
- 7 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Westlake, OH (15 miles from Garfield Heights, OH)
- 7 days ago
- Westlake, OH (15 miles from Garfield Heights, OH)
- 7 days ago
Service Manager, you will be responsible for leading the customer service department and ensuring proper care is taken at every moment throughout the customer experience....
Customer Service Lead - Part-Time
- Warrensville Heights, OH (6 miles from Garfield Heights, OH)
- 7 days ago
- Warrensville Heights, OH (6 miles from Garfield Heights, OH)
- 7 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Demographic Data for Garfield Heights, OH
Moving to Garfield Heights, OH? Find some basic demographic data about Garfield Heights, OH below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Garfield Heights, OH
Highest Education Level
Customer Service Managers in Garfield Heights, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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