Call Center Representative Jobs in Garfield Heights, OH

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 17 Jobs

Call Center Rep - Event

LeafHome
Hudson, OH (16 miles from Garfield Heights, OH)
45+ days ago

Hudson, OH (16 miles from Garfield Heights, OH)
45+ days ago

Meet Leaf Home. We turn complex home improvement projects and endless to-dos into achievements. With more than 50% of homeowners worried about the cost and effort of home maintenance, we deliver...

In Person

Application Support Call Center Representative

Quadax
Middleburg Heights, OH (9 miles from Garfield Heights, OH)
2 days ago

Middleburg Heights, OH (9 miles from Garfield Heights, OH)
2 days ago

We look for the same qualities in our people that our clients look for in our products and services: innovative, adaptive, responsive, flexible, reliable, compatible. Oh, and let’s not forget...

Hybrid

Call Center Customer Service Representative

One80
Cleveland, OH (4 miles from Garfield Heights, OH)
2 days ago

Cleveland, OH (4 miles from Garfield Heights, OH)
2 days ago

We are seeking a dynamic and customer-focused Customer Service Representative (CSR) to join our team. In this role, you will serve as a primary point of contact for customers, providing accurate...

In Person

TBA - Call Center Representative Confirmation Specialist

Great Day Improvements: A Family of Brands
Bedford Heights, OH (5 miles from Garfield Heights, OH)
2 days ago

Bedford Heights, OH (5 miles from Garfield Heights, OH)
2 days ago

Overview The Bath Authority - Call Center Representative Confirmation Specialist $20/hour + Bonuses In-Office position If you have excellent customer service skills, join the The Bath Authority team...

In Person

Call Center Representative

Home Genius Exteriors
Chagrin Falls, OH (12 miles from Garfield Heights, OH)
16 days ago

Chagrin Falls, OH (12 miles from Garfield Heights, OH)
16 days ago

Join Our Winning Team! Are you hungry for success? Do you thrive in a fast-paced environment where hard work and hustle are rewarded? If youre self-motivated, ready to win, and looking for a...

In Person

Call Center Representative

Fleet Response
Hudson, OH (16 miles from Garfield Heights, OH)
22 days ago

Hudson, OH (16 miles from Garfield Heights, OH)
22 days ago

Fleet Response is seeking qualified candidates to work virtually or at our corporate office, for the following position: Call Center Representative....

In Person

UWD - Call Center Representative Confirmation Specialist

Great Day Improvements: A Family of Brands
Bedford Heights, OH (5 miles from Garfield Heights, OH)
22 days ago

Bedford Heights, OH (5 miles from Garfield Heights, OH)
22 days ago

Overview Universal Windows Direct - Call Center Representative Confirmation Specialist $20/hour + Bonuses In-Office position If you have excellent customer service skills, join the Universal Windows...

In Person

Call Center Representative

Orangetheory Fitness
Rocky River, OH (11 miles from Garfield Heights, OH)
30+ days ago

Rocky River, OH (11 miles from Garfield Heights, OH)
30+ days ago

Benefits: 401(k) matching Dental insurance Employee discounts Health insurance Opportunity for advancement Training & development Wellness resources Vision insurance Position Summary The Call Center...

In Person

Call Center Representative-Day Shift

Ladies & Gentlemen Salon Spa
Mentor, OH (22 miles from Garfield Heights, OH)
30+ days ago

Mentor, OH (22 miles from Garfield Heights, OH)
30+ days ago

Description Take customer calls and provide accurate, satisfactory answers to their queries and concerns Reserve appointments for the guest at their preferred location Call clients and customers...

In Person

Client Support Specialist - Greater Cleveland, OH Area (REMOTE)

Fidelity Investments
Westlake, OH (15 miles from Garfield Heights, OH)
45+ days ago

Westlake, OH (15 miles from Garfield Heights, OH)
45+ days ago

Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...

In Person

Call Center Rep - Inbound

LeafHome
Hudson, OH (16 miles from Garfield Heights, OH)
45+ days ago

Hudson, OH (16 miles from Garfield Heights, OH)
45+ days ago

Meet Leaf Home. We turn complex home improvement projects and endless to-dos into achievements. With more than 50% of homeowners worried about the cost and effort of home maintenance, we deliver...

In Person

Call Center Operator

Compass Group USA Inc
Garfield Heights, OH
45+ days ago

Garfield Heights, OH
45+ days ago

Morrison Healthcare We have several openings for a part-time CALL CENTER OPERATOR position. Location: Cleveland Clinic - Marymount - 12300 McCracken Rd, Garfield Heights, OH 44125. Note: online...

In Person

Call Center Operator

Compass Group
Garfield Heights, OH (3 miles from Garfield Heights, OH)
45+ days ago

Garfield Heights, OH (3 miles from Garfield Heights, OH)
45+ days ago

We have several openings for a part-time CALL CENTER OPERATOR position. Location : Cleveland Clinic - Marymount - 12300 McCracken Rd, Garfield Heights, OH 44125. Note: online applications accepted...

In Person

Bilingual Call Center Representative

Care Alliance Health Center
Cleveland, OH (4 miles from Garfield Heights, OH)
60+ days ago

Cleveland, OH (4 miles from Garfield Heights, OH)
60+ days ago

At least one year of customer service or call center experience, preferably in a healthcare setting. ....

In Person

Client Support Specialist

Western & Southern Life
Willoughby, OH (18 miles from Garfield Heights, OH)
60+ days ago

Willoughby, OH (18 miles from Garfield Heights, OH)
60+ days ago

Overview Provides timely and courteous service to internal and external clients by researching, analyzing and resolving service requests and complaints. Effectively answers questions related to...

In Person

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Demographic Data for Garfield Heights, OH

Moving to Garfield Heights, OH? Find some basic demographic data about Garfield Heights, OH below.

Median Age

Average Household Income

Home Value vs Household Income in Garfield Heights, OH

Local

National

Total Population

11,799,441

Number of Businesses

250,936

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Call Center Training

Most companies, whether they sell products or provide services, are in the same business - the relationship business. To that end, customer service goes well beyond a specific job title; from the...

Salary for Call Center Representative Jobs in Garfield Heights, OH

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Garfield Heights, OH offer the following education background

High School or GED

32.1%

Bachelor's Degree

25.5%

Associate's Degree

17.3%

Vocational Degree or Certification

14.9%

Master's Degree

5.3%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Garfield Heights, OH

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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