Customer Service Manager Jobs in Cincinnati, OH
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Job Overview: Step into a role where youll shape the heart of the customer experience at Marvin. As the Director of Customer Service, youll lead the talented team responsible for supporting our...
In Person- Wawa
- Alexandria, KY (17 miles from Cincinnati, OH)
- 1 day ago
- Alexandria, KY (17 miles from Cincinnati, OH)
- 1 day ago
As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. Youll work side-by-side with peer supervisors and store leaders to deliver...
In PersonWe are partnering with a well-established service-based organization looking to add a strong Customer Service Coordinator to join their team in Cincinnati, OH. This is a fast-paced,...
In Person- 80 Acres Farms
- Hamilton, OH (18 miles from Cincinnati, OH)
- 9 days ago
- Hamilton, OH (18 miles from Cincinnati, OH)
- 9 days ago
At 80 Acres Farms, we're on a mission to change the way the world eats-and we're looking for people who want to help us do it. We grow pesticide-free salads, herbs, microgreens, and salad kits in...
In PersonManager, Client Service Operations
- Fidelity
- Covington, KY (7 miles from Cincinnati, OH)
- 12 days ago
- Covington, KY (7 miles from Cincinnati, OH)
- 12 days ago
The Role Dened Contribution, Non-Qualified and HSA knowledge and experience required. As the main operational contact for benefits administrators, you collaborate with your service team and...
In PersonPart Time Customer Experience Manager
- Michaels Stores
- Cincinnati, OH
- 14 days ago
- Cincinnati, OH
- 14 days ago
Store - CIN-WESTERN HILLS, OH Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
In Person Part Time- Johnson Controls International
- West Chester, OH (12 miles from Cincinnati, OH)
- 15 days ago
- West Chester, OH (12 miles from Cincinnati, OH)
- 15 days ago
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon...
In Person- Barnes Group Inc
- West Chester, OH (12 miles from Cincinnati, OH)
- 23 days ago
- West Chester, OH (12 miles from Cincinnati, OH)
- 23 days ago
Core Responsibilities: • Serve as the site's primary point of contact for customer communication/escalations post-deal. • Oversee backlog review, order entry, and customer scorecard management. •...
In Person- UTi/DSV
- Independence, KY (17 miles from Cincinnati, OH)
- 30+ days ago
- Independence, KY (17 miles from Cincinnati, OH)
- 30+ days ago
DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global...
In PersonSenior Client Service Manager - Commercial Lines
- Arthur J Gallagher & Co.
- Deer Park, OH (4 miles from Cincinnati, OH)
- 30+ days ago
- Deer Park, OH (4 miles from Cincinnati, OH)
- 30+ days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our...
RemoteSenior Client Service Manager - Commercial Lines
- Gallagher
- Cincinnati, OH
- 30+ days ago
- Cincinnati, OH
- 30+ days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
In PersonPart time Customer Service Manager
- Michaels Stores
- Cincinnati, OH
- 30+ days ago
- Cincinnati, OH
- 30+ days ago
Store - CIN-WESTERN HILLS, OH Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
In Person Part TimePT Customer Service Manager Nights/Weekends
- Michaels Stores
- Cincinnati, OH
- 30+ days ago
- Cincinnati, OH
- 30+ days ago
Store - CIN-EASTGATE, OH Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person Part TimeCustomer Service Coordinator - Weekends Required
- Total Quality Logistics, Inc.
- Cincinnati, OH
- 30+ days ago
- Cincinnati, OH
- 30+ days ago
Country USA State Ohio City Cincinnati Descriptions & requirements About the role: As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert...
In Person- DSV
- Florence, KY (14 miles from Cincinnati, OH)
- 30+ days ago
- Florence, KY (14 miles from Cincinnati, OH)
- 30+ days ago
Customer Service Supervisor Florence If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and...
In PersonDemographic Data for Cincinnati, OH
Moving to Cincinnati, OH? Find some basic demographic data about Cincinnati, OH below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Cincinnati, OH
Highest Education Level
Customer Service Managers in Cincinnati, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Courteous
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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