Customer Service Manager Jobs in Cincinnati, OH
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Liberty Township, OH (20 miles from Cincinnati, OH)
- 11 hours ago
- Liberty Township, OH (20 miles from Cincinnati, OH)
- 11 hours ago
Soar with us at Wawa. We believe we can make life a little better every day one smile, hoagie, or experience at a time. And theres one secret ingredient that truly sets Wawa apart: Our Associates....
Customer Success Manager (CVG)
- Erlanger, KY (11 miles from Cincinnati, OH)
- 1 day ago
- Erlanger, KY (11 miles from Cincinnati, OH)
- 1 day ago
Just like an airline hub that connects customers with their flights, are you the go-to person who connects customers with the right solutions? Then L2 Aviation is looking for you! You will have a...
Invoicing Customer Service Coordinator
- Milford, OH (12 miles from Cincinnati, OH)
- 3 days ago
- Milford, OH (12 miles from Cincinnati, OH)
- 3 days ago
Country USA State Ohio City Milford Descriptions & requirements About the role: As a part of our Billing team, you will specialize in processing payments and billing customers. You will work...
['Higginbotham', '4.4', 'Commercial Insurance Client Service Manager', 'Apply on employer site', 'Apply now', 'Cincinnati, OH', '', '$55K - $86K', '\xa0', '(Glassdoor est.)'][]
- Blue Ash, OH (8 miles from Cincinnati, OH)
- 5 days ago
- Blue Ash, OH (8 miles from Cincinnati, OH)
- 5 days ago
center experience - 7-10 Supervisory/management experience - 5+ WORKING CONDITIONS Office environment Exposure to moderate noise level Travel may be required Hours may vary CCS530 2025-56931 2025 Here...
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a **Customer Service Lead**!...
Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call...
- Hamilton, OH (18 miles from Cincinnati, OH)
- 10 days ago
- Hamilton, OH (18 miles from Cincinnati, OH)
- 10 days ago
IPS is seeking a dedicated Customer Service Coordinator to be the backbone of our innovative team. At IPS, we know that great ideas and groundbreaking projects rely on exceptional support behind...
Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Manager to join our amazing culture. As a Service Manager, you are a part of a dynamic team that...
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Customer Service Coordinator - Weekends Required
- Cincinnati, OH
- 13 days ago
- Cincinnati, OH
- 13 days ago
Country USA State Ohio City Cincinnati Descriptions & requirements About the role: As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert...
Customer Care Center - Account Manager I - III - Commercial Lines
- Fairfield, OH (18 miles from Cincinnati, OH)
- 13 days ago
- Fairfield, OH (18 miles from Cincinnati, OH)
- 13 days ago
Make a difference with a career in insurance At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking...
- Erlanger, KY (11 miles from Cincinnati, OH)
- 13 days ago
- Erlanger, KY (11 miles from Cincinnati, OH)
- 13 days ago
Location: 3721 O Hara Rd, Erlanger, KY 41018 Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate...
- Cincinnati, OH
- 14 days ago
- Cincinnati, OH
- 14 days ago
The pay range is $60,000.00 - $120,000.00 Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and...
Apply Description Vector Solutions is the leader in providing industry-focused SaaS solutions that connect content and technology. Vector's unique product set aims at training and learning...
Demographic Data for Cincinnati, OH
Moving to Cincinnati, OH? Find some basic demographic data about Cincinnati, OH below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Cincinnati, OH
Highest Education Level
Customer Service Managers in Cincinnati, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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